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Window Replacement reviews in Carmel

  • F
    Indiana Renovation Concepts
    STEVE AND ANITA CUNNINGHAM ARE UNRELIABLE AND DO SLOPPY WORK. THEY ARE QUICK TO TAKE YOUR DOWN PAYMENT AND IT COULD BE MONTHS BEFORE THEY EVEN BEGIN THE WORK. FOR EXAMPLE, WINDOWS WERE INSTALLED THIS SUMMER AND I AM STILL WAITING ON A RIPPED SCREEN TO BE REPLACED. THE WINDOW IN THE KITCHEN THAT THEY HIGHLY RECOMMENDED I CANNOT OPEN DUE TO THE SINK HARDWARE NOR CAN I REMOVE THE SCREEN. THE CARPET THEY INSTALLED LOOKS GOOD BUT ONE MUST BE CAREFUL WHERE YOU STEP BECAUSE YOU CAN FEEL THE TAC STRIPS! THE WOOD FLOORING LOOKS GREAT BUT MY TRIM NOW NEEDS CAULKING AND REPAINTING. LASTLY, WHEN I ASKED THEM FOR A RELIABLE PLUMBER, THEY SENT "THEIR GUY" WHO ACTUALLY BILLED ME $350.00 FOR A FAUCET AND HE DID A GREAT JOB. LATER THAT AFTERNOON THEY CALLED ME AND SAID THE BILL WAS $590.00! $240.00 FOR A FINDER'S FEE????
    - Sue M.
  • F
    The Home Improvement Company Inc
    He wanted a down payment of half which we paid them. He said the work would be started sometime in December and now he's gone. I left 2 messages on his office phone number and I visited the office today and he's no longer in business. He never started any work and I'd like my money back.
    - DAVID & SUZANNE M.
  • A
    Fadely Home Design
    Amazing job. A high professional team with an excellent quality of workmanship. Job was done on time with no extra and surprises Chris Pasa was a very responsive and has maintained a good communications with the Owner and a crew. during the entire process I will hire them again for the remaining windows replacement project
    - Alex N.
  • F
    The Home Improvement Company Inc
    Owner Matthew (Matt) McQuiston did an estimate at my home in Carmel mid September '19 for total window replacement. We signed a contract, agreed on installation the first week in December because he said he was "completely booked" with work till that time. Given he had done other homes in my neighborhood it seemed reasonable. He took my deposit of $6,000+ and "put me on the schedule". In late October I spoke with Matt and requested to move the installation earlier, he said not possible as his crews were still busy and had become behind due to bad weather, I spoke with him again in mid-November and he confirmed the first week in December. I called last week to confirm the installation date and there was no answer. Calls went straight to voice mail and messages were not returned. I checked and the company website is gone. I then went to the Company's address in Noblesville 15223 Harriman Blvd., Suite 2 and the office was dark/empty. The tenant in the adjacent office said "I don't know what happened but a couple weeks ago he seemed to have taken what was important out of the office and left, didn't pay his rent and left a mess to be cleaned up in the office". I then called Angie's List who hadn't yet received a complaint. I was urged to write this review to help ensure others aren't at a loss with this Company. Beware of MATT MCQUISTON as he took my money and disappeared, this is a very unfortunate (unresolved) situation. The situation was also reported to the Hamilton County District Attorney and a police report was filed so hopefully others are on-alert as well.
    - Amy H.
  • A
    McComb Window & Door Co Inc-Pella Windows & Doors
    We had a positive experience with this company's service department yesterday. A knowledgeable tech named Phil did an excellent job of replacing a window sash. He happily answered all of our questions about our windows which was a real plus.
    - KEITH & COLLEEN R.
  • F
    Universal Roofing LLC
    It was terrible. They put sky tunnels in my main living area (kitchen, dining room, family room- open concept house) It was two days before Thanksgiving. They had to cut through the ceiling and did not use a drop cloth. They did not bring a shop vac. I had drywall dust all over everything. I asked them before the install if I should move the pillows, blankets, antique knick-knacks, etc. and they said no, they would cover everything. I called Rob and asked him to get a cleaning crew out because I was hosting Thanksgiving and he said he could not. There was even drywall dust on my clothes hanging in my bedroom closet because that is where the attic access was. They also installed the glass "windows" without cleaning them so their dirty hand prints and drywall dust was all over! I had to have them come back out to clean it, but they did not reseal them so bugs are getting in. I called them to come back out and fix the problem 3 times and all three times they sent a sales person who said they could not fix it. Rob, the owner would not return my calls. I finally called another company who consulted with the manufacturer and he said they did not install them correctly and it will cost almost as much to fix it!
    - DAVID & BETH K.
  • F
    Legacy Window & Door LLC
    Overall this project was a disappointment. Legacy installed a brand new door onto our back porch with a cracked window, and this was reported to Mark immediately. After FIVE years this has never been repaired. FIVE years of Mark telling me he has ordered the window insert and that his guys will be out to fix it, and nobody comes. After several months I would contact him again, he would apologize, and say he has it ordered and his guys will be out soon. Again, nobody comes, and this cycle repeated multiple times over FIVE years as of this posting without resolution. The crew Mark sent originally (Mike and Dave) were unprofessional, sloppy, and rude. Two of the original windows were installed crooked, and would not close until they were adjusted multiple times. The large window in our master bathroom required some wood repair, which they replaced with wood that didn���t match the existing color, and was caulked with clear non-paintable caulk that to this day looks embarrassing. Their reason for using both the clear caulk and wood was,���that was what we had in the truck.��� This project began in the winter of 2014 in the bitter cold. On 2 separate occasions, they would have a new window set in place, but not yet sealed (1/4��� gaps all around), and leave for the night with cold air blasting into our home through the gaps around the window. They installed new exterior siding, and in multiple places the joints between boards overlap other joints. While installing the siding, they knocked large holes of the existing insulation/water barrier out from our attic space to the point that the wall studs are exposed with the siding nailed directly to the studs without the protective under layer (I could see outside through the new siding while standing in the attic). The fascia boards were torn up pretty bad to replace the siding, but no attempt was made to repair or replace them until our situation began to reach unbelievable results. Dave told me they had no reason to repair the fascia boards because they ���had to be torn up��� to replace the siding. In my opinion, part of any job includes repairing damages along the way. Eventually Mark had them return to caulk up the holes in the fascia, but one side of our house has never been repaired because Dave smirked ���we didn���t bring the tall ladder.��� In multiple areas of the exterior they used interior nails, all of which rusted immediately. The back porch conversion was a total disaster. Legacy was hired to begin a porch conversion by rebuilding the walls to code and insulating/water barrier protecting the outside (I was going to do the interior finishing myself). They installed our new door directly to an existing 4x4 cedar post, with NO HEADER and a single 2x4 pine king stud on the opposite side. Trying to finish the interior has been a nightmare because the cedar 4x4 is wider than the pine 2x4 and getting everything flush has been a headache. This is the same door with a cracked window that we get to look through everyday, thanks to Legacy Window and Door. On of the porch windows is 2��� lower than the one next to it, which looks awful. On their website, pictures show a porch conversion with 16��� wall studs and properly framed windows, but their work on our porch didn���t have any studs closer than 24��� and none of the windows were framed. They installed the porch windows directly onto the window plate sill and foot nailed single 2x4���s on either side. I had to add Tyvek after the fact, because none of the porch windows were properly water proofed because they put the windows in without it. I could go on and on about this, but overall this was a disaster and I would avoid this company at all cost. Mark told me after I complained about the job that Mike and Dave had just installed a roof for another client that leaked, and he was spending all of his time fixing the situation with that customer. Well, our situation was also poor and has never been resolved. We hired Mark because he promised to provide the best quality service and that if anything wasn���t perfect, he would fix it, but after 5 years it���s obvious that we weren���t getting what we paid for.
    - Jon M.
  • F
    CLEARVIEW PROFESSIONAL WINDOW CLEANING
    This company talks about how professional and great they are on their website and in their voicemail. Well, after leaving 2 messages requesting a quote, I received a "text" informing me that he will leave a quote the next day. The next day came .. I was home all day and no quote and not even the courtesy of a phonecall yet I saw him at the post office later that day. Apparently, he knows how to talk a good game but is not capable of following through. If he cant even have the professional courtesy to call or to provide a quote, I can only imagine the lack of quality of the services he offers. I would NOT recommend this company. I hired his competitor and glad I did.
    - Tricia C.
  • A
    Centennial Construction & Remodeling Services, Inc
    Both projects went perfectly. They showed up every day at 8 AM and worked till 5 PM. They cleaned the jobsite every day before leaving and they were very courteous to my wife he was home during the porch renovation turning it into a sunroom. I would highly recommend them for any construction project . We also had them finish our basement several years ago and they also remodeled our lake home. They do very high-quality work at a fair price. A lot of the workers have been with Centennial for many many years.
    - Gregg & Jenny D.
  • C
    The Glass Guru (North)
    At the beginning, things went well. The sales professional was friendly and informative. Things fell apart when given a time quote to finish the project. Original estimate we 4-6 weeks. Project was completed 8.5 weeks after ordering. I understand delays occur, but my frustration came when the company provided me with NO communication about the delays. We had to call 4 times (week intervals) to get status updates. Even when we left messages our calls were not returned. When we were able to speak to someone, there were always excuses given. Very frustrating and not someone I will use in the future.
    - Team B.
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Window Replacement Installers in Carmel

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