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Auto Service reviews in Carmel

  • A
    Sparkle Buggy Detail
    It went great. It was very easy to schedule a time, they came to my office, and did an excellent job. Everyone was extremely customer service oriented and wanted to make sure I was completely satisfied with the job that was done. Although it wasn't cheap, the price was well worth the service they provided.
    - alex s.
  • A
    Sparkle Buggy Detail
    It was really just excellent. They exceeded my expectation. The interior of my car looks new, shiny, polished and clean. It doesn't look like a 15 yr old car. With Sparkle Buggy they took clean and shiny to a whole new level and turned my car looked virtually brand new. Also, the exterior of my car looked pretty dull and old but now it looks virtually brand new as well. After the work was completed, the guys invited me to inspect and critic their work and there was only eagerness to please when I pointed out a couple of missed blemishes. Overall, excellent quality and great customer service.
    - Leo I.
  • F
    Firestone Complete Auto Care Store- Carmel
    I have gone to Firestone and always been happy with their work and with the people who work there. It has become clear to me that the employees are personable in order to make customers feel comfortable while they scam on them. I took my car in and requested a brake inspection. I was told that my brakes were running metal on metal and that my rotors were warped. Thus, I would need full front brakes and they suggested replacing the rear as well. I thanked them and left with my quote. I have had previous experience with brakes and decided to do it myself. Boy was I surprised. Metal on metal is what happens when brake pads are completely gone and this friction causes bad rotors. When I removed my brake pads I saw that they were not gone. They were low. I was hearing a sound that was a high pitched squealing, but not a metal grinding sound. Brake pads have a metal sensor warning that alerts drivers that the pads need replacing. The sound I was hearing was the metal warning sensor on my brake pads. I was told I needed new rotors, as mine were warped and way too thin. Rotor thickness is measured in micrometers. I was told that the rotors on my car measured at 1. Brand new they measure at 9. When I took my brakes apart it was clear that the rotors were not warped in any way. I took my rotors to O'Riley and had them measure the micrometers. They gave me a measurement of just over 8. I had them turned only because my new pads were wider than my old ones. My old pads did not go all the way out to the edge of my rotors and my new ones did. Additionally, I was told my rear drums measured at 3/2 and there was no measurement provided for the rear shoes. Upon inspection, Firestone had not even removed my rear drums. Measurements are unable to be taken without first removing the drums. The number they gave me was made up and totally arbitrary. Finally, Firestone quoted me $65 for new rear brake pads. MY CAR DOESN'T EVEN HAVE REAR BRAKE PADS (because it has shoes). When I called to ask several of these questions I was told I would receive a call back; no one called. This was on a Friday. I followed up with another phone call on Monday and was treated awfully as soon as I started to ask questions. They had no answers. I was told that the brake pads were written up in the quote before the inspection report had been received from the technician working on my car and that they had not been removed once shoes and drums were added. I am not sure how you could miss something that is blatantly listed in a line of no more than 5 things. Furthermore, this means that even before they had any information about my vehicle they were already pricing the most that they could. DO NOT TAKE YOUR CAR HERE. There is no honesty and absolutely no accountability. They do seem like nice and genuine people, but it is only a means to an end.
    - Kathryn P.
  • A
    Sparkle Buggy Detail
    Outstanding result. They took great care and time to get it just right. We could not be more pleased. We used them on the recommendation of two friends and they were dead on right. We highly recommend them.
    - Paul W.
  • A
    Sparkle Buggy Detail
    It was a great experience! The car looks as good as new. The whole team was friendly and professional. They were prompt and it was easy to schedule. Big thanks to sparkle buggy for my clean, shiny car!
    - Allyson S.
  • A
    Sparkle Buggy Detail
    The team did an excellent job. They were prompt and kept me informed throughout the process. It was so convenient that they came to me. Once they were near completion, they asked me to review the work so that they could immediately address any concerns I had. They were very kind and appreciative of my feedback. When they left, I was totally satisfied. My car hasn���t looked this good since I picked it up new from the dealership.
    - rachael o.
  • F
    Tom Wood Ford
    We have an Escape 2015 model and routinely goes to this dealer for oil change and maintenance because it is the closest Ford dealer. Once we found the coolant level was very low, and requested during the maintenance appt to have it refilled. After the service, they told us it was refilled and wrote that in the checklist, but when we opened the hood, the coolant level was as low as before the service. This is not the first time they claimed of doing a service they actually didn't. There were two times that they claimed they washed my car but actually didn't. We will never come back to this dealer again.
    - Jie Z.
  • A
    Sparkle Buggy Detail
    They were great, the guys had a very ���can do ��� attitude. They took a lot of time and care. Got stains out that had been there for years. They cleaned the engine the upholstery, scotch guarded it and waxed it. I would definitely recommend them.
    - Linda M.
  • A
    DISTINCTIVE GLASS INC.
    Bryan was great to work with and I am very happy with the end result. Bryan is responsive when you call. He explains his products well and is patient with questions. He shows up when he says he will and is very professional. I highly recommend Distinctive Glass!
    - Chris and Michele B.
  • A
    Sparkle Buggy Detail
    Two gentleman completed the work on our massive SUV. And, they did excellent work. Vehicle looked better than new, when they were done. Highly recommend. Will be using them again soon for our other vehicle.
    - Shannon H.
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Auto Services in Carmel

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