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Home Builder reviews in Brownsburg

  • A
    Robin Campbell Builders
    It went shockingly well and that is ENTIRELY because of Robin and Chad. We got bids from 2 contractors. Robin's was more affordable, organized, timely, and concise which made it a very easy decision. In the first 2 minutes of the initial walk-through he chopped off 3 unnecessary (and expensive) items that the other contractor said we needed. He also let me see the quotes he got from his vendors and was very clear about how much we'd be charged for his time, his superintendent's time (Chad), and overhead. The transparency was amazing and made it very easy to trust him with our money. During construction, Robin would periodically send me an updated cost sheet so that I knew what the loan draws were going toward and the status of the budget. He was involved with the money aspects and Chad managed the construction. Chad was on-site nearly every day and was incredible at coordinating all of the work. He paid close attention to the details and kept everything very organized (and clean). I'm most appreciative of the kindness he displayed during my freak-outs. There were only a few unforeseen things that popped up (way less than I expected given the age of the house and the size of the project), Chad and Robin did a good job shielding us from the chaos and were always very clear about what needed to be done and how much it would cost. They were VERY flexible with all the last minute changes and ideas I had (sorry guys!) and put a lot of effort was put into saving us money. Chad would return materials if we ended up not needing them, didn't throw anything from the original house away without talking to us, and helped figure out ways to use what we had (old built-in cabinets used in the laundry room, brick removed from the exterior for the fireplace, re-used light fixtures and a shower door). It was awesome to know that he was treating our money as if it were his own. After construction was done, my husband and I assumed that they would be annoyed at the nit-picky items we wanted to point out during the final walk-through but they ended up being even more nit-picky! Robin even brought some kind of light that would show uneven paint on the walls. Everything was touched up the next day. Overall, the project was completed on-time and under budget (pretty unheard of). We LOVE the final product and can't thank them enough. I 100% recommend using them.
    - Margo B.
  • F
    The initial meeting went well enough and the cost was within our budget. We asked about insurance & bonding since he was not on the Hendricks County contractor list. He ended up referring us to an expeditor who would operate as the general contractor providing the needed coverages & handling permits. That company did a great job and put together a good plan. We had met with Tom twice more -- once when he showed us hand-drawn plans that did not match what we had asked for (and before the expeditor was involved), and then at Menards when he tried to talk us into the cheapest doors, windows & other materials Menards carries. After missing our next appointment, we sent him a text as that seems to be his preferred communication method. Then Tom sent several incoherent text messages to us and asked to talk. We called him and without warning he said he was no longer interested in the work. This was after we had paid a tree service to remove several large beautiful trees, taken out a sidewalk, made the arrangements to have the main power supply to our house moved and basically destroyed our side yard. I'm not making any judgement calls here, simply relaying our experiences.
    - Cathy T.
  • B
    Apex Design Build
    In scheduling the service, I was advised via email that I needed to have all supplies on-hand, and, if not, then part of the 4 hour service package I bought would be used to go to the store to purchase supplies.  The deal did not advise in the fine print at the time of purchase that I would need to provide the supplies.  I responded via email asking what type of supplies would be needed and offered to send photos of the areas needing repair.  I never did receive a response to my email.  The repairman who showed up for the work went to Lowe's to buy the necessary supplies ($29), which I had to reimburse him for.  However, the repairs only took 2 hours, so I'm not sure that I really got the true value of the deal ($179 for four hours plus I then had to pay for the supplies).  Repairman was very courteous and repairs did look good.
    - Jodie M.
  • A
    Ryan Homes Branches
    Fantastically, I'm a young adult and had minimal experience with home ownership let alone a new construction. The agent, Mike, took me under his wing and explained everything to me on day one. I went home to think on the information and never received any annoying pressuring calls. Decided to build with Ryan for location, starting price, home styles plus I trusted the agent. The steps were simple and Mike was always looking out for the bottom line for me-- recommending certain upgrades and to avoid others. Example: I've got 2 dogs so he told me to save money and get laminate wood floors instead of hard wood--the girls would damage it too quickly. I like Mike so much I stop by on the weekends to visit! After contract signed, they started building the next day-no joke! We were riddled with bad weather first winter then rains, but that team was out there everyday they could be. Matt, the builder, sent pictures giving updates on the house. He helped address any questions I had about construction- -which was a lot. Matt is a detail oriented guy and it shows in the final product. As with any new construction, we had some problems. The wrong siding was put on- I noticed on Saturday and emailed Matt and the house was completely resided by that Friday! An incorrect tile strip was put in again noticed on the weekend and with a 3rd party involved there were plans to correct by Tuesday. I closed yesterday and I have never been so pleased. The internet is loaded with poor representations of Ryan Homes and I can not speak for them all, but the Branches Team is outstanding. They are honest, driven, people pleasing guys and I'd be lucky to build with them again.

    A final note: Mike and Matt are so devoted to their customer's happiness that when I messed up a change order they worked with me to set it right. Most corporate groups would have said left me out to dry, but this team helped implement a solution that satisfied all parties. We are very happy with our new home.

    - Claire W.
  • D
    Spoke with Pulte representative (Adam Bain) about moisture/mold in the attic.  Adam was quick to blame all the moisture in the attic on the home humidifier.  Our home humidifier has been set to 30% according to a hygrometer we have placed in the living room and bedroom.  I adjust the humidistat accordingly and follow the manufacturer's instructions.  However, Adam states he saw the humidistat set at 45%.  Convenient for him to just find that as a sole problem.  I suggested maybe there was a ventilation issue and the hot air can not get out of the attic.  Perhaps a 50/50 problem, too much humidity and not enough ventilation.  Upon hiring a mold inspector x 2, roofing company, and home inspector, the consensus was lack of adequate ventilation on the North side of the house.  This problem was compounded as the soffits that were installed were filled with insulation and inadequately installed.  Adam was quick to say the attic ventilation was fine even though he never inspected the soffits from the outside.  In other words he only inspected 50% of the attic and said it was fine.  The insulation depth on the north side by the gables was 2 inches as noted by mold inspection.  The mold inspectors were convinced the mold that had formed on the deck boards of the roof were catalyzed by the severe lack of ventilation.  They also noted the severe lack of insulation contributed to the rapid induction of heat/humidity into the attic and further cause icing on the deck boards.  The combination of the two resulted in build up of water into the attic and further causing damage to the ceilings of the house when the ice/frost melted.  With proper ventilation, the humidity and heat would have been able to vent if the soffits were open.  Adam did send out his framer Ramon (Tikal Framing) who said the soffits were open and the frost on the deck boards was normal.  Normal? Not even close to normal.  Ramon did not inspect the northern soffits, but the southside soffits were open.  It also didn't help that Ramon and I could not communicate well because English was not his primary language.  Both my wife and parents were home at the time Ramon was there attempting to communicate in English.  
    Adam later wrote us a letter stating everything structurally was fine even though he still never specifically addressed the north side soffits or inspected the roof from the outside.  I do not understand how someone could only inspect 50% of the structure and deem it OK?  That is like someone starting up your car and saying it's OK to drive even though tires are flat, exhaust broken, radiator busted, or brakes inappropriately installed.  The worse part is we have a 3 month old baby and 2.5 year old daughter.  Pulte showed absolute zero concern to help even when young children were involved.  Believe me, Adam was not in any hurry to come out or send anyone out.  We waited one week for him and 1.5 weeks for the framer.  Sure do appreciate their urgency to help.  Adam said he was responding to emergencies.  Probably also due to the poor workmanship of Pulte.  Pulte maybe use to be a good company, but not since they absorbed Centex homes.  
    One last note, Adam is a very condescending representative of Pulte.  He demonstrated a much needed course in communication as evidenced by his attitude when you talk to him and his emails.  I would be more than willing to show copies of his communication style.  Email me at for examples.  I would highly suggest to never consider a Pulte home.  With an Angie's List rating of B, multiple FaceBook complaints, and numerous other consumer complaints, one would be hard pressed and desperate to build with Pulte or buy a Pulte built home.
    - Adam Z.
  • A
    Ivers Enterprises/Construction
    I contacted Travis Ivers in July of 2013 about installing a metal roof on my house and he came out the next day and arrived when he said he would. I did my studies before contacting a company and Travis was polite and knowledgeable and answered all my questions. The work was started on 8/2/13 and complete on 8/12/13. I called Travis on several occasions at home with questions during the process and Travis was understanding and caring about any concerns I had. The roof turned out great and looks really good. I waited until winter to write a review to make sure I would have no leaks with standing snow on the roof and everything is all good. I would also like to mention that his brother Shannon who is co. owner was very polite and also answered any question I had along with the crew they had working with them. They are a very good and trustworthy company.
    - William P.
  • B
    Ryland Homes
    We are generally happy with our purchase. Ryland representatives have been pleasant and responsive. There have been a few issues with individual contractors that Ryland uses, most notably CREATIVE TOUCH INTERIORS. Multiple issues with BRAND NEW flooring that have necessitated mutliple visits/time off work to fix, and still not completely right. Ryland mortgage is VERY difficult to deal with, so would consider that before using them.
    - Lauren B.
  • A
    Great.  Gregg was regularly onsite supervising the project.  Very helpful in suggesting upgrades.  His crew was equally professional and polite.  Craftsmanship was excellent.
    - John B.
  • D
    A couple of positive comments; Pulte designs attractive houses and framing is done off site and assembled on the home site. The  walls are straight. They add in some nice features, depending on the model, most of which give the appearance of a quality house. It all ends with the sub-contractors that he hires. We have a slab floor which has the feel of a roller coaster. It wasn't noticable when we did the walk-through because we were walking from point to point. But once in the house and moving around, the wood floors would sink in numerous spots (floor looks flat..sinks when walked on) and the vacuum cleaner would hang up on numerous spots. They came back (after writing a letter to Bill Pulte) and attempted to fix it by filling in the low spots. However, some where high and needed to be ground down. My wife has allergies and we could not do that and are living with the remaining unevenness. This problem was due to taking shortcuts. Our previous house had a slab floor which was poured at the same time of year. In that instance, the concrete contractor tented the foundation and ran heaters until the floor cured. It was perfectly flat. Another problem was that both toilets leak. The plumber was out 3 times and they still leak.  The inducer on the furnace started making a loud vibration noise after a few monthes. They replaced it and it was fine. A few months later it was bad again. That time they replaced the  whole inducer Assemby. It is bad again. The other major complaint I have is the exterior paint. The house has a Hardie Board exterior. It needs painting after four years. Hardie Board indicates it should last at least 8 - 10 years if the paint is applied according to the instructions. My son has been in his home which has Hardie Board and the paint is still good after 8 years. That would indicate to me that our construction foreman didn't assuure the job was done right.
    We have lived in 7 homes since we were married and built 5 of them.  The Pulte homes is by far the worst of any of them.      
    - ALFRED P.
  • D
    BiltRite Homes LLC
    $8000 in legal fees and broken promises......In the beginning, they were great. Very responsive and accommodating. We selected our home plans and modified them - they helped us through all of that. During construction - things went fairly well. House it gets fishy. Part of the contract is Biltrite reimburses interest during construction. Apparently they forgot this commitment. It took several phone calls and 3 months post move in to get this check. Then within weeks we get a court summons that informs us that there is a lien of $45K on our property!!! was in process of being foreclosed under Biltrite owners (but slipped through title). Biltrite called us the same evening and told us it was a mistake and they would take care of our legal costs. Well of course we were concerned and contacted our lawyer. Needless to say we spent $8000 in legal fees to get this lien removed and a mortgage release (this also caused us not to be able to refi because of the mortgage hold.) But it is finally over. Oh ya, and forget about the one year walk through and home warranty. Those never happened. We also, won a judgement against them. So they legally owe us these fees. But so far - no payment. We also have liens against anything under the Biltrite name in Hendericks county. But be cautious - they are several LLCs thick and have land and models under several names (all the same people though).
    - Tara T.
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