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Lawn Care reviews in Bloomington

  • A
    Top Notch Mowing and Landscapes
    For reasons not related to the company, we did not pursue the work, but the company provided a detailed estimate immediately and was extremely professional in their communication with us. Would recommend.
    - Amy B.
  • A
    Top Notch Mowing and Landscapes
    Great! They worked with me on waiting till spring to tell where I wanted flowers moved to. The 2 fellows arrived on time and completed what I wanted done to my satisfaction. And they cleaned up all the disposed of yard waste.
    - Cybil C.
  • A
    Top Notch Mowing and Landscapes
    Kyle and his crew did excellent work. It was all done as proposed, with even a little extra thrown in, for the price estimated. Great communication and good work all around. I'll definitely be calling them again as more jobs come up.
    - Michael S.
  • A
    They have been great. The price is reasonable. The quality of work is excellent. I have a contract with them. They come whenever it's needed to do, they come every Friday and do it in the mornings. There was no need for punctuality, as long as it was done sometime on Friday I was happy with that. I will recommend them. As a matter of fact, I have recommended them to other friends. They don't engage in conversations with me unless I approach them because I want something to be done or whatever. Sometimes I'm in the house and sometimes I'm not. Unless I have a question or a request I usually don't talk to them.
    - Sara Antonia L.
  • A
    Top Notch Mowing and Landscapes
    The two man crew arrived and did a wonderful job. Very pleasant and professional. They asked wanted I needed done which was trimming and weeding. This is the third time I have used Top Notch and I have been very satisfied each time. When we need landscaping work, we call Top Notch
    - Jeffrey L.
  • F
    Top Notch Mowing and Landscapes
    On May 18, I purchased a landscaping plan from Top Notch through an Angie's List deal and also emailed Top Notch to ask for a quote on mowing.  On the 19th, I was scheduled for a visit on the 23rd to discuss.  In an email on that day, I requested to go ahead and get on the mowing schedule because I was "pretty desperate."  I was told that Top Notch would get me on the schedule.  

    I had a visit from Kyle Records on the 23rd and received a quote for various work via email on the 25th.  I emailed back within 30 minutes with questions.  

    I did not receive a response to my questions, and so I emailed again on the 27th and again noted that I was "DESPERATE" to get the lawn mowed.  In response I received another copy of the quote, no answers to my questions, AND yet another promise to get me on the mowing schedule.  

    Four days later, in May 31st, I received a response to my questions.  I responded that afternoon, again asking when I would be schedule for mowing.  

    On June 13th, having never received the courtesy of a response and 25 days after I originally asked to be placed on Top Notch's schedule for lawn mowing, I requested a refund of the landscaping plan fee (which I also never received).  

    The only positive in this experience is that I received the refund promptly.  
    - Kelly E.
  • D
    Nagas Landscape Design, LLC

     I am a female senior citizen, near retirement but still working, self-employed in a  financial consulting business for over 30 years.  This summer I had major abdominal surgery, and while I was at home recovering I witnessed the following problems.  My husband witnessed some of it as well, when he was at home taking care of me.  All of this is documented in emails to and from Nagas. 

    Issue #1, smoking around gasoline:  I observed an employee of Nagas smoking a cigarette while filling a mower from a gas can.  This could have resulted in a fire or explosion.  It also exposed Nagas to serious legal liability.  I reported to Nagas.  Jason replied they had a policy of no smoking near the equipment, and he would tell the crew supervisor (Kyle) to deal with it.  The next week the same employee, in full view of Kyle, leaned on the truck bed in which there were gas cans, smoking again.  He smoked an entire cigarette there before he went to work. I reported it again, and asked that this employee not be sent to our property anymore because I feared he would cause a fire or explosion.  Jason says they fired him after I reported the second smoking incident.

    Issue #2, property damage:  They ignored several requests to stop blowing grass clippings and gravel onto our house and barn.  These are both wooden structures.  Damp grass build-up on ledges causes rot.  Flying gravel mars the windows and the paint.  First we made the request by phone to Jason, asking that they aim the mowers' discharge chute away from the buildings when they mowed up close. They did not comply.  A second request by email was also ignored.  So we then asked that they clean the mess off the buildings when they were done.  They did comply with that request, using leaf blowers to blow the debris off the buildings.  They could have avoided this extra work by simply pointing the mower's chute away from the buildings in the first place.

    We had new screens installed on our porch in 2014.  The porch has a shelf around the outer edge, inside the screen, on which we place potted flowers, small items of décor and a temperature sensor.  Nagas blew these items off the shelf repeatedly with their leaf blowers, damaging them.  I repotted the plants several times, and bought a new temperature sensor system to replace the damaged one.  Also, they made small tears in the screens by swinging the blowers around recklessly while blowing the grass off the outside of the porch.  We actually witnessed them hitting the screen with the blower.

    In May when only 2 screens had been damaged. Jason offered to pay to replace them.  At that time I was having a serious health crisis and told Jason we were too overwhelmed to deal with the screens.  However, Nagas continued to cause even more damage to the screens throughout the summer despite my frequent requests that they desist.  In the end, they had damaged 7 screens.

    Finally I asked them to stop blowing around the porch because of the damage they were doing.  I said we'd clean up their grass clippings ourselves so nothing else would get damaged.  But they did not comply with that request either - we observed them blowing around the porch on two occasions after that. They also blew debris toward my car.

    Issue #3, no references provided for hardscaping project:  Early in the season we got an estimate from Jason for building a retaining wall and some landscaping work.  We asked for references from other customers.  The only reference Jason gave was our (cranky) neighbor, whose wall was built by another landscaping company, not by Nagas.  One of Jason's employees formerly worked for the company and helped build that wall.  We were aware that the wall was faulty and had to be repaired shortly after it was built.  We asked Jason for references for work that was actually done by Nagas, but he did not respond.

    Issue #4, attitude:  Jason chastised me via email on more than one occasion.  The first time, Kyle told me there would be a discount if we would mow a large area of our property ourselves instead of having them do it. I mentioned this discount to the Jason. He said it wasn't the Kyle's place to talk about discounts, and that I should not be talking to him about it.  Since then we've put all communication in emails to Jason instead of talking to Kyle.

    In mid-September when the grass growth rate was slowing down, I asked if we could reduce the mowing frequency to every other week.  Jason replied by saying he was "sorry" but they "do not provide every-other-week mowing".  The previous year, they reduced mowing frequency in the fall without being asked. 

    In that same email, I asked (for the second time, since the first request was ignored) that they stop using the blowers around the porch because they were doing too much damage.  He replied that I complain too much.  He also said that our mowing schedule was too hard to for him manage.  It seemed that he was resigning from working for us, since he also suggested that we might be happy with some other company.  When I asked him to clarify whether or not he was actually resigning, his wife Lori took over for him and things went more smoothly.  They mowed every other week as requested until October 2nd.

    Jason heard from us often from us because the problems were never corrected.  Had he remedied the problems, the "complaining" would have stopped.  There were 2 reports about 2 smoking incidents, 3 requests that they stop blowing grass and gravel on the buildings, 2 complaints about property damage, and 2 requests that they stop using the blowers near the screens due to the repeated damages.  These are reasonable concerns that any property owner would have.

    I asked Jason to rescind our final bill in lieu of his paying for new screens.  I told him I had composed a draft review for Angie's List and explained that if he would make good on his offer to compensate us for the damage we would be sure to give him credit for that in the review.  In response he accused me of blackmail.  He vowed to contact our previous mowing company to find out if I complained to them as well.  I inferred from this that he meant to either frighten me off or to label me as a chronic complainer in his response. He also sent emails to my husband, complaining about what a complainer I was! If you look at  other recent reviews, you will see that he accused another dissatisfied customer of slander.  Professionalism is seriously lacking here.  The professional response would be to solve the problems instead of hurling accusations at the unhappy customer.  Slanderer. Blackmailer.  Complainer.

    Outcome:  Jason's final invoice to us totaled $405.  Our contractor's written estimate for replacing the damaged screens totaled $525.  We sent the estimate to Jason and proposed calling it even, although we will lose $120 when the screens are repaired.  At first Jason refused our offer.  Then on 10/29/15 he said he would send Kyle (the supervisor who actually did some of the damage himself) to repair our screens for free.  We said no, because Nagas is not a construction company and because, as we explained to Jason, we prefer to deal with contractors we can trust.  We have not heard from Jason since then, and we consider the matter closed.

    - Terri G.
  • A
    Top Notch Mowing and Landscapes
    I am thrilled with the work I had done by Top Notch! Kyle and his crew did a fantastic job. Kyle (the owner) showed up with the two-man crew, introduced himself, and went over what I was looking for. He provided some helpful suggestions and ideas in cleaning up my landscaping that had been neglected due to my health condition. The ideas that Kyle and his staff offered actually even saved me money! (I had purchased some materials I thought we needed, but was able to return them and get my money back - Kyle's idea worked perfectly, and has made the maintenance easier!) 
    Kyle had to leave early to go oversee another job, but his crew remained. Both men on the crew were professional and friendly; they even cleaned off the front porch and swept the driveway when they were finished. They worked extremely hard, getting done even more than I imagined we'd be able to complete in the allowed time. They took their time to do an excellent job, even laying extra mulch. The only "negative" I have to say is that they were a few minutes late upon initial arrival; however, it was only by about 15 minutes, and they still completed the entire amount of work/labor hours that I had paid for when purchasing the Angie's List special. (Actually, they worked over by a few minutes to finish the work that they had started, and I didn't get charged for the extra time!)
    If I could hire Top Notch to handle my regular lawn care service, I would (as a provider based on the east end of Bloomington, they do not offer regular mowing service on the far west end where I am located, but they will do project work such as what I needed this time). They did an excellent job, and I would not hesitate to recommend them to anyone! 
    - Lindsay T.
  • C
    Top Notch Mowing and Landscapes

    kyle returned phone calls promptly and was quite professional.

    I've had better service but those people were true artists.

    fair job for fair price.

    I would hire him again.

    - candace w.
  • C
    Top Notch Mowing and Landscapes
    They did lawn mowing and landscaping on my yard of my new home. They did it beautifully and I am satisfied. The thing is they charged me extra 30 dollars for mowing, even though it is included on the Angie's list deal. Different to its description on Angies list, thet had to charge me extra because mowing is not included on their service. I have reported it to Angies list, I have not heard anything about it for almost 2 months. I guess I am not going to get my money back. Other than that, I think Top Notch Mowing is professional and they did their job well.
    - Minah L.
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Lawn Care Services in Bloomington

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