Had all windows on first floor replaced - 10 total.
Our initial quoting process was pretty bad - super high pressure and unwilling to leave us a written quote. The only reason we ended up working with them is that someone my wife worked with knew someone else in the company and assured us they were honest and would be more helpful and professional. To be clear, we thought the product was pretty solid, but certainly more expensive than the other two quotes we received. The second salesperson came and was definitely more pleasant and professional, but "missed" two of the windows which changed what we thought was a pretty reasonalbe quote significantly. I'm not 100% convinced this wasn't a tactic to get us comfortable with the price and then put us in a position to have to make a decision on the fly. Overall the first quote was a bit more than the second which was nice, but still more expensive than anyone else we had come out. Installation went smoothly and we generally like the crew, however the clean up was less than perfect. All quotes we received either included or had additional charges for EPA required clean up measures for older homes that potentially had lead paint. Our home was built in 1939, so we had an additional charge for "special" clean up as EPA required contractors to go above and beyond typically performed clean up (special vacs, plastic everywhere, cordoning off the area to a specified distance, etc.). After they left, in every room we found small bits of paint from the demo, and one of the main reasons we replaced the windows, aside from efficiency, was getting rid of any old paint for our child. Considering the extra fees for the "special" clean up, they should have been more thorough. We like the windows and are generally happy, but would not do business with them again if the opportunity presented itself.