Get matched with top Garage Door Repairs in Bargersville

There are 82 highly-rated local garage door repairs.

Garage Door Repair And Installation reviews in Bargersville

  • D
    A-1 GARAGE DOORS INC
    I've worked with them before and they were great. This time was different. I called on Tuesday morning because our garage door opener stopped working. They said they were really busy and would send someone as soon as they had someone available. No indication whatsoever of how soon that would be. When I asked if I could get a specific time frame so I knew when to be at home, she said no and reiterated that they'd send someone as soon as they were available. I explained that I have a business to run and can't wait at the house all day every day with no idea when they would show up and again asked if there's any way we could set a time frame. She put me on hold and when she came back said they would have someone here on Thursday afternoon. Waiting two days was not what I had hoped for, but I understood they were busy so I said OK. Late Thursday morning, the day of the appointment, I got a call from them asking if they can send someone out on Saturday. I said I was expecting someone this afternoon (Thursday) based on our conversation on Tuesday and that I had rearranged my work week to be here for it. She said she had no record of that and seemed to imply that I was the one who was mistaken, indicating that if they would have set an appointment, they would have written it down. When I expressed my frustration over having rearranged my schedule based on their word two days ago, she apologized for the miscommunication; but made no effort to try to rectify the situation other than send someone out on Saturday (when I would *not* be able to be home). At that point, I said I would need to take my business elsewhere. I get that good companies are busy and that mistakes get made, but I have my own business to run and am busy too. I rearranged my work week so I could be home for this appointment. My home is less than 4 miles from their shop and this is a small repair job. It would not have been difficult for them to get someone here to get this taken care of and turn this into a good experience. I really wanted this to work. I always prefer to support the local businesses in my own neighborhood whenever possible, especially when they normally do good work like this one has done in the past. But if they can't keep they're word and aren't willing to try to make it right when they don't, they're not going to get my business or my referrals. Prior to this, if anyone asked, I would tell them to call A-1. I don't feel like I can do that anymore. I rated D for professionalism/overall and F for punctuality because their initial hesitancy to even set an appointment, then missing the appointment, and finally not willing to try to do better on making it right than to ask me to wait another two days. It would have been F except that the lady I spoke with today was polite.
    - JOHN W.
  • A
    Family Doors LLC
    They arrived early and called to let me know that they were early.�� My garage door had not been serviced in several years and was beginning to creak when it was in use.�� They checked it all over.�� Tightened��all bolts and lubricated all the joints.�� I was impressed with their thoroughness.�� They gave me several suggestions on care and upkeep which I appreciated.�� I would use them again.
    - BEN B.
  • A
    Overhead Door Co of Indianapolis & Muncie
    I sent an email on Sat expecting a call back on Monday. They called later Saturday. The person was very knowledgeable and helpful. They came out the next week.
    They found the problem was with the motors (they were not anchored correctly) and fixed.
    - James B.
  • B
    A-1 GARAGE DOORS INC

    1.  It was thoughtful that the business offered us a rebate if we were willing to wait another couple of weeks for the work to be completed.
    2.  The sales personnel were helpful and informative.
    3.  The man who came out for the estimate (Steve) was helpful and informative.
    4.  The installer Paul was great and should give classes to other service people on how to give good customer service particularly when problems are not readily resolved.
    5. The office people were helpful in getting the installer back to deal with our problems, although the implication that the problem was our fault did not leave a good feeling with us. 
    6.  It should have been stated up front that the motor on the opener would overheat with repetitive use so it hadn't come as such a surprise that something we had spent so much money on  had such  a problem
    7.  I would recommend full disclosure to future customers about this issue to prevent bad feelings and improve communication between customers and the business.
    8.  Would we use this business again?  Time will tell depending on whether we need to call them again and what kind of response we will get.

    9.  although most of my comments have been in regards to the opener, the door itself seems to be quite good and gives the house a more updated look.

    - Dorie B.
  • A
    A-1 GARAGE DOORS INC
    Called late one afternoon to ask about an estimate. They were there at 7:30 the next morning to measure and write up estimate. Door was ordered and delivered less than a week later. Install was done the next day. Everyone involved was extremely fast, courteous, professional, and very knowledeable.
    - Jim S.
  • A
    Garage Door of Indiana, LLC
    Experience was good.
    - Buu L.
  • A
    A-1 GARAGE DOORS INC
    great; prompt arrival time and quality work
    - Nysa J.
  • A
    A-1 GARAGE DOORS INC
    He always does a really good job and he's very dependable.
    - Randy P.
  • A
    A-1 GARAGE DOORS INC
    GREAT JOB
    - Heather A.
  • A
    A-1 GARAGE DOORS INC
    Very good. Fast, efficient and professional.
    - BEN B.
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Garage Door Repairs in Bargersville

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