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Repair & Maintenance reviews in Alexandria

  • C
    I called for a repair on my Samsung front loading dryer. It was not heating up so clothes were not drying as they should. I called on a Wednesday. I was so relieved when they said they could send someone out the next day. I let them know that my husband was a 2nd shift worker and that he had to leave for work by 330pm and that I did not get home until 530pm but that any time other than that two hour period would be fine for the repairman to come out. They took my husbands cell phone number so they could call when they were on their way. On Thursday they did call but not until 330pm when my husband was on his way to work! Evidently the information their dispatch had given the repairman was to call at 330p rather than the homeowner left for work at 330p. After some discussion my husband agreed to try on Friday to have them come out. No problem they told him. They would make sure to get here well before 330p and again would call when they were on their way. Friday came and went with no repairman and no phone call. We were not too happy but, still in need of the repair so, I called Saturday (reaching an answering machine) left my name, number etc and asking them to call since we had not heard anything from them on Friday. On Monday they called, apologized stating they had called the wrong phone number. My husband had an early meeting before his shift started on Monday so arrangements were made to have the repair done on Tuesday. Today is Tuesday. Finally they came out and two hours, (not to mention almost a week after my first call to the company) $283 later finally fixed the dryer by replacing the heating element. I was disappointed in the length of time it took them to come out on a service call and the general disorganization they seemed to have in arranging their calls. I also felt the cost was a bit high although I guess I'm not too well versed on the going rate for an appliance repair as this is the first I have had done in many years.

    I hope I won't need an appliance repaired again any time soon but if I do I think I'll give another company a try next time.
    - Barbra K.
  • A
    - JOANNE M.
  • C
    - LARRY V.
  • B
    ordered new ice maker-installed-worked initially , then stopped- serviceman came back-found unit to be faulty- has ordered another
    unit- waiting

    - James S.
  • A
    They told us it would be more cost effective to buy new.  They have been very good. We have used them for about 20 years.
    - jacqueline s.
  • A
    It started out rough but Aaron did everything he could to make the situation right and I couldn't be happier with my ring.
  • A
    - BARBARA M.
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Repairmen in Alexandria

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