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Transportation reviews in Woodridge

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  • The passenger front quarter panel & bumper had been damaged. My car had been involved in a crash. I contacted WallyPark via telephone,which took approximately 30 minutes of waiting on hold and being disconnected four times and sent to a mailbox that was full so no message could be left. Manager Chris Rodriguez told me WallyPark is not responsible for the damage which I told him was unacceptable. He told me he would have Mark contact me and I am still waiting for that call. I emailed mark as well as WallyPark Corporate and still have not heard back from anyone. I also contacted the BBB for assistance and WallyPark never even responded to the BBB.
    - christopher c.
  • I have been staying here while I was moving. While I was staying there the phone service was down at no fault to them. It was a little inconvenient. The general manger, Vincent, has been extremely nice and courteous during this process. Went above and beyond what I expected. Outstanding customer service.
    - Mary A. S.
  • Let me elaborate.  At least three times during this period, their driver
    has been late forcing me to drive to the airport because they could not
    tell me, would not tell me, or lied about the location of the driver at
    the appointed pickup time.  This has also happened twice at  O'Hare
    pickup, but at least one of those was because of an incredibly late
    flight.  The last time they were not on time was a snowy day, I will
    admit, but at the time for pick up I called the dispatcher.  You should
    know I had called the dispatcher about 15 minutes before the pick up to
    find out if the driver would be on time, given the conditions.  I was
    told he would be there on time, only a few short minutes from me.  At
    9:15 no driver.  When I called, the dispatcher told me that the
    conditions would delay his arrival at least 30 minutes. I, of course,
    asked why I wasn't told that when I had called earlier and he said, well
    it is just a tough morning all around.  I said fine, but I would not be
    using their service this morning and he started to start to lecture me
    about how I could not cancel at this late date and started to actually
    yell at me.  I too got testy and said I would no longer use them because
    for me, this was the last straw.  In addition to being lied to
    by the dispatcher, I have noticed more and more incompetent or unsafe
    drivers.   One, quite elderly driver, was very erratic is his speed and
    lane usage.  One minute he was at 84 mph and the next he was at 45, all
    the time in the left lane.  And he did this all the way home, at lest
    three times.  This same driver has always impressed me as having
    difficulty seeing, especially at night [I have had him on numerous
    occasions].  He admitted to me that his issue is that he does not sleep
    well and is usually tired behind the wheel.  I called to request that he
    no longer drive me.  The request was taken, but no details were sought
    which made me believe they were not going to do anything about this
    driver.
    I could go on about things like the dispatcher sending
    the car to the wrong exit door at O'Hare, way too long to get me after I
    called with my luggage, drivers who cannot use their billing equipment,
    etc.  I do not want to give the impression that all their drivers are
    unsafe or incompetent.  But I will say that during the last 24 months,
    the majority of drivers consistently drove 15-20 miles over the speed
    limit and one who was pulled over by a cop because he was driving on the
    shoulder to avoid traffic.
    Enough is enough for me.  I
    understand they have over 100 cars now that they dispatch for [the
    company does not own its cars; most being owned by an investor and the
    driver gets some cut of the fare with the rest split between the owner
    and Athena.] and this seems to be the crux of the issue.  New
    dispatchers seem impolite and incompetent and most of the new drivers
    are either scary or motormouths, neither of which I appreciate.
    Find
    somebody else.  Use the better rated Yelp services or better yet, go to
    Angies List for some certified ratings.  That is what I did.
    - Ray M.
  • I was very pleased with the quality of the drivers and ACL's and quot;economyand quot; cars that were like new and exceptionally nice...Their drivers were very professional, on time, and I felt for the price ( stated above as one way) that they were VERY fair. So many companies say they have and quot;good or low pricesand quot; to O'Hare from Naperville, but when you call it ends up costing ALOT more... Really liked these guys and would use them again.
    - Kathy F.
  • Their prices are fair but they could improve their main street routes with secondary roads. They do use express ways when they can, and they need to improve the time schedules for the routes they do have in service. After rush hour, their routes go down to one hour periods, so if you miss the bus at all you have to wait another full hour for the next bus to come or find an alternate route. They do have bicycle carriers on the front of their bus, if they went to a 4 seater bicycle rack that would be more helpful.
    - Jim M.
  • I scheduled the limo ride about a week before I needed it. They were scheduled to pick us up at 7:00am. On the day of the trip, I received a text message aound 6:30am saying the limo was on the way. Then I received a text at 6:50am saying the ride was in my driveway, and to come out at my earliest convenience. They were there 10 minutes early, which is right on time to someone like me! The car was a Lincoln Towncar, perfectly clean, nice and roomy, and with plenty of space in the trunk for all of our luggage. They provided free water and magazines for our ride, and got us to the airport with time to spare. The driver, Peter, was very nice and really polite. Our return trip on 11/25/09 was similarly smooth, even though our flight arrived early.
    - Colleen J.
  • THIS U-HAUL WAS VERY COURTEOUS AND PROFESSIONAL. WE DIDN'T HAVE TO WAIT FOR OUR VAN, AND THE VAN WAS CLEAN AND WELL-FUNCTIONING. WE ALSO HAD NO PROBLEMS RETURNING THE VAN, AND THERE WERE NO HIDDEN CHARGES.
    - LEAH M.
  • LIMOUSINE COMPANY IS ALWAYS ON TIME, USUALLY EVEN SEVERAL MINUTES EARLY. DRIVERS ARE COURTEOUS AND DRIVE IN A CAUTIOUS MANNER. LIMOS DO NOT PICK UP OTHER CUSTOMERS. LIMOS ALWAYS ARRIVE A FEW MINUTES AFTER CALLING FROM AIRPORT BAGGAGE CLAIM, SO YOU DON'T HAVE TO WAIT VERY LONG, EVEN IF PLANE IS A LITTLE EARLY.
    - LEAH M.
  • Excellent. Drivers were on-time, cars were clean. They helped us with our bags and were polite and courteous.
    - Edwin K.
  • It went very well.
    - Barbara K.
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Transportation Services in Woodridge

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