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Health Care Facility reviews in Winfield

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  • Kathleen had the answers to all my questions, and there were a lot of them. Navigating the transition into Medicare is complicated, and she helped a great deal. She is personable, helpful, efficient and very knowledgeable. She helped me find good coverage and saved me money. Plus, I like her. I would call her again in a heartbeat.
    - Rita G.
  • I had an emergency room visit back in January 2018 for a mild eye injury. The care and people in the emergency room were very kind and attentive. In general, I trust in the care that they provide. However, their billing department needs significant improvement. I received an invoice for two eye medications that were not administered or provided to me. I first needed to request a more detailed bill because the original one did not provide any specific details of the one-thousand dollars they were charging for pharmacy medication. Upon receiving the bill, I then realized the charge was completely incorrect and the medication, again, were never administered or provided to me. Since February, I've called to try to get this corrected and resolved a dozen or more times. I even wrote letters and sent them certified mail to ensure I have a copy of my contesting this false charge. In early March they told me that they would put this "under review" and do research to try to understand why this was charged. Since this time they have made zero progress and provided no updated on resolution. It simply didn't occur, and yet that can't substantiate their own charges. On a side note, the medication they say they administered both have a non-insurance cost of $25-$35, and with insurance even less depending upon insurance coverage. Yet, the hospital charges 25x - 50x the actual cost because it was supposedly done in the ER (which again never occurred). How can a hospital charge people this much. I'm thankful the medication was not even provided. In summary, I think their process for review of charges is completely ineffective as they cannot find any record of support their charge. Makes me wonder how many charges they bill people for - that again are hard to identify on a large generic bill - that are never corrected. They also doesn't seem to be any way to escalate their review. Be aware of their practices.
    - Chris F.
  • The staff all really liked each other and were very friendly and were great with communicating with me and every one who worked there. They are like gaurdian ages, they even warmed my towels for me. They gave a menu of food for me to choose from instead of just bringing in a tray. My room had a couch that turned into a bed for guests and a private bathroom. The hospital is very clean and it is a wonderful place. Sometimes the nurses would even just come by to chat with me. Their bedside manner is just wonderful, they really treat you like a human.

    An insurance representative called to check in with me and make sure that I was satisfied, that I was being taken care of, and that I understood what was going on while I was in the hospital. She also checked in with me after I left the hospital to see if I needed any help once I got home. She also helped me with some questions I had about Medicare since I had never used it before.
    - JUDITH W.
  • Everyone at the facility is professional and make you feel at home and welcome. If someplace could make cancer a nice experience it would be Central DuPage Hospital. They really bend over backwards for people. I would use them again if I need to.
    - Denise U.
  • I went to the emergency room of this hospital after an earlier visit to CDH Convenient Care. My problem was abdominal pain. Convenient Care recommended that I go to the CDH Emergency room if my situation did not improve. Convenient Care performed a number of tests, primarily eliminating heart problems. My condition worsened and I went to the CDH Emergency room late that night. After being admitted, I was subjected to a number of additional tests, again eliminating heart problems. The staff was mostly indifferent, leaving me to care for, in their words, "really sick patients". My abdominal pain worsened, I was given an IV (why? I have no idea). I was diagnosed with "heartburn" even though I have never had that and my symptoms were not typical. I was given a prescription for a number of heartburn and upset stomach medicines. I was released and went home where, luckily, I had some left over painkillers from an earlier injury. A few hours later, I was able to self diagnose my problem, I had SHINGLES!! I went back to convenient care, got a RX for antiviral and pain. and waited out the shingles symptoms (which still are hanging around-months later, though manageable by now). The bill for the Emergency room care was outrageous but insurance came through and paid what Insurance would pay. I was left with a balance owed of about $650. I paid the off the smaller charges from the Drs. and the diagnostic test agencies, but CDH kept hammering me for about $560 that insurance did not cover. I called the billing office and explained my issues with the missed diagnosis and asked for a discount. They had a mediator MD call and he was patient and mostly condescending, but physicians know best and I am an idiot so that was that. They gave me a 25% "courtesy discount". I asked and would have settled for a 50% discount. Summary: A waste of time, expensive heartburn medication, and several hundred dollars for a missed diagnosis. Don't go there unless you absolutely have to.
    - PATRICK D.
  • The Hospital was great and very helpful to us during a very scary time. The staff was very friendly and informative, and helped us make the right decisions. The ICU was top notch and our nurse there could not have been better! The Hospital was clean and we had no problems. I would recommend this hospital to anyone. I have also had to take my infant to the ER, and they have a separate ER for pediatrics, which is brand new and very nice.
    - LAURA M.
  • Well done, from pre-op planning and information that included phone consultations with a pre-op nurse and online patient educational materials about both the procedure and anesthesia to day-of-surgey experience (very professional, check-in to check out) to phone follow-up by the hospital the day following surgery.
    - James K.
  • My family has used a few of the different units in the hospital. My biggest complaint with the Central Dupage Hospital is the complete lack of communication, between the different services. There is an overall lack of communication between the hospital staff and most definitely with the patients and their families. The physicians are all agreeable, however they do not pay attention to what the patient or the family about their care. On more than one occasion we have had to reinforce information with the physicians over and over. For example, we would tell the physician, yes she is a diabetic, this is what we use to measure sugars, this is the type of insulin and this is how much she gets. And he would say well we are going to try this. We would tell him again no this does not work for her, she has been a diabetic for over fifty years and we have found out that this is what works for her. The physician had a complete disconnect from what we were saying as far as care and what her issue was and what the plan of care at the hospital was actually. Her primary admission was not ever addressed and they gave her some other hospital related complications, including Mersa (MRSA).
    - LIZ G.
  • My experience in this hospital has been positive. I think it is very clean. The physicians and nurses are genuinely interested in you and in helping you. I have never had any trouble getting in, their availability is good.
    - MICHAEL E.
  • I was in labor when I arrived at the hospital. The nursing staff was excellent throughout the labor and didn't pressure me into any kind of pain medicine or epidural. I was able to move around, instead of being restricted to my bed as with my first child at a different hospital. The labor and delivery room was spacious, beautiful, and comfortable (as it could be) for me and my husband. My husband was able to be a part of the birth as well. In the private postpartum room, my toddler son felt at home. He could watch DVDs (that we'd brought from home) on the private TV, and he could sleep on the pull out couch in my room. The nursing staff was amazing, always ready with anything I needed. They wrote the names of the staff on a white-board so that I always knew who I could call when I needed something. I especially liked that they scanned all medicines administered to me and then scanned my bracelet. That data was stored in a portable computer. (This is a safety measure so that I wasn't given the incorrect medicine or doses.) The care of the newborn was very good and I didn't worry about her being in the nursery. There were several lactation specialist who were very helpful. I also liked the check-out course which had lots of good baby care information. The food was very good. I had an extensive menu of item from which I could chose, and my husband and I got a complimentary dessert.
    - MELINDA M B.
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Health Care Facilities in Winfield

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