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Transportation reviews in Wheeling

  • F
    American Coach Limousine
    I had a reservation for ground transportation from Midway Airport to Mettawa/Lake Forest.  My flight landed at 11:00 PM.
    When I exited the plane, I immediately called American Coach Limousine to let them know I was ready for pickup.  I was told by the representative that the snow in the Chicago area (all 2" of it) caused delays across all the airports.  Their fleet was stretched too thin and my ground transportation was at least 45 minutes away.  I told the representative that was unacceptable and they offered nothing but an apology.  I went down to the cab stand and secured a cab in 5 minutes.  By the time I reached Mettawa/Lake Forest, I had spent $180 for the taxi service, which was $100 more than the amount I was to pay American Coach Limousine.
    The next day I spoke with Jenny, the office Manager at ACL.  I explained the situation and she agreed that it was ACLs fault, but that they were dealing with multiple flights landing at the same time thus causing a shortage of cars.  I asked her to reimburse me the $100 additional fare I paid the cab, and she simply told me that it is ACL's policy to not reimburse for travel on other carriers.  She again apologized, but could offer no remedy.
    I reminded Jenny that I travel quite a bit with their company as I need ground transportation to the airport at least two times per month.  I even suggested that since this was the first time I've had a pickup problem with their company, we could continue our relationship if she could offer something other than an apology.  How about a $100 travel credit?  Again, nothing but an apology.
    I then provided Jenny a litany of actions ACL could have taken that would have created a different outcome.  For example, if they knew there was a backup of cars, why didn't they try to contact me (email and text work in airplanes with WiFi) so I could make other travel arrangements.  Another example, when I called after landing, why didn't the phone representative offer suggestions for other carriers that could expedite my travel?  Better yet, why didn't they pay for another carrier to pick me up?  Good livery companies always have a backup.  Even with all these facts, Jenny again left me with an empty apology.
    I even asked Jenny if she would have waited 45 minutes for ground transportation given the same scenario, and she said she would.  Reminding her that my flight was landing at 11PM, she again said she would wait.  Unbelievable!  I think Jenny would be the only person in Chicago that would have waited for that car.  Amazing how blind management can be to customers needs.
    For me, the true sign of of a poorly functioning company is that when a company disappoints you, and you bring this to their attention, their first response is to justify why they just screwed you over, which is exactly how Jenny handled this situation.  She spent most of the conversation explaining her problems instead of dealing with mine, and rationalizing why the car was late.
    I hope every Angie's List reader reads this review as this could happen to anyone.  Pick your transportation company wisely.  I would not recommend this company to anyone.
    - Steve G.
  • A
    Aries Charter Transportation Inc
    Transportation was provided in a 25 seat mini-bus driven by a very courteous and knowledgeable driver named Reuben.  He arrived 10 minutes early.  We allowed 90 minutes to get to our location.  After one unscheduled stop, we were dropped off at the door to the theater right on time.  When the show was over, Reuben was waiting with the bus directly outside of the front door.  As we had the bus for 5 hours (and as many of the passengers were from out-of-town), Reuben drove us all around (Lake Shore Drive, Michigan Ave, and in the Loop) before ending the evening back in Wheeling. 
    - Gary T.
  • A
    Everything was done to perfection. Would use again.
    - James L.
  • C
    Access Taxi
    - Bayadin M.
  • A
    They saved us a couple of hundred dollars. They had a very reasonable rate. They were very professional and quick. I'm very happy with the services.
    - RICHARD D.
  • A
    Alternative Private Car Service
    - MELISSA S.
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Transportation Services in Wheeling

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