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Home Health Care reviews in Wheaton

  • F
    APRIA HEALTHCARE
    Been dealing with this company for a year and a half. Unfortunately, my husband's insurance switched twice during that time and the company was totally unable to handle the switches. They kept billing incorrectly to the wrong insurance company despite many phone calls that we made. Over the time I have to deal with them, it is a nightmare. We have had our order inappropriately canceled, and supples not delivered. We have gotten calls telling us that they didn't have the documentation they needed to bill Medicare, and then when we called back, they would say everything was fine. Last month they called and said they were coming that day to do a check on the machine but never called to schedule the visit. We weren't going to be home so we canceled. They told me someone from the local office would call to reschedule, which they never did. When I called back, they said it was rescheduled, again without checking our availability. So I agreed to the date and then they didn't show. I then insisted on talking to a supervisor who said she would call me back; 8 days later I am still waiting for the call. When I called back, I was told that there were no issues and that the check was not needed. It took me 50 minutes today just to get connected to a supervisor. Then the supervisor said he would transfer me to the billing supervisor but then sent me to their automated call tree. Now I just received a bill for $181 for services last year (May, 2016) and it looks like they have never billed the proper insurance company. I have been on the phone with Apria for almost 4 hours today. Their customer service is terrible; when they have to transfer you to another department, they don't stay on the call to explain it to the next person; they transfer and more often then not you get disconnected.
    - Judith M.
  • A
    CNS Home Health & Hospice
    CNS Home Health and Hospice are almost an extension of Marianjoy even though they are not connected. The quality of service is at the same level. The compassion, the caring, the knowledge, the professionalism, and they also challenge me. I mean you are rehabbing. It is not to spoon feed you it is to push you. I mean my physical therapist jokes about it "I am here to hurt you." I mean one knee surgery is tough, but having two she had to devise a system to exercise both knees without compromising my health. She figured it out and did it and I am improving by leaps and bounds every day. Their service has been superlative, both the PT and the OT. My PT is Bernadette, she goes by Bernie. She is exceptional. My OT is Sarah. They listen and help me work through things that in normal life everyone takes for granted. The face of the organization that I have worked with are As.
    - nicholas c.
  • D
    Brightstar Health Care
    We have used their services for several months. Our experience with the first 2 home health aides was excellent. They were caring and well qualified but when they moved on to other positions, their replacements were not trained in how to care for someone in bed. They showed up with no supervisor to train them and had no experience in caring for a bedridden elderly person. Apparently, Brightstar expected the family to train them. The owner/manager of this office has been extremely unprofessional and unpleasant to deal with about payments from the long-term care insurance company.
    - Donald W.
  • A
    Brightstar Health Care
    They were really good about having the same health aid come each time. It was a short term use after my husband's surgery and they were recommended to me from a friend. I was very pleased with their service. The aid was very helpful and did things that I wasn't able to do. She used to bathe him safely, change his dressing and basically did whatever that was required. They were readily available and she was always on time. One time she called me that she was going to be late and that was nice. I would use them again in the patient.
    - Andrew M.
  • A
    Amramp
    NOTE: We had intended to provide this review in a more timely manner but unfortunately other more pressing events had required our attention. We first contacted Amramp (Wheaton, IL) for a feasibility assessment and price quote after a family member, who had suffrered a severe stroke and required the use of a wheel chair, was relocated from out-of-state to Chicago for additional rehabilitation/treatment. Our house was built in the 1920s -- long before (much, if any) consideration was given to handicap accessibility during the design/construction phases. There are 8 steps and a @51" rise from the sidewalk leading up to the front door. The side entrance is even more inaccessible for someone who is confined to a wheel chair and wasn't a consideration for a ramp. Amramp provides pre-fabricated steel pieces and railings of several different sizes that can be assembled relatively quickly into a surprisingly stable, albeit temporary (easily removable when no longer needed) ramp. There is an option to rent or buy the ramp. Keep all of the preceding things in mind, as construction of a permanent wood ramp would take significantly more time/money and typically requires concrete footers and physical connections to exterior walls -- in addition to a building permit. In our case, flexibility was a key consideration, as we would need a temporary ramp to be constructed quickly (once the hospital notified us of the date the family member would be discharged) but would only need the ramp for as long as the family member remained in Chicago for additional rehabilitation/treatment. In addition, under the circumstances at hand (and expected in the future) it didn't make financial sense for us to buy a ramp -- temporary or permanent -- so being able to rent one from Amramp was a big plus even if it would likely end up being more expensive on a cost per-day basis. Those (temporary/permanent, rent/buy) determinations need to be made on an individual case basis -- your mileage may vary. John (son of the Amramp franchise owner) came out for a visit in early August 2009 After looking over the grounds and front entrance and then taking several measurements, he came up with a sketch of what solution Amramp could provide. He provided a good explanation of the pieces involved and the estimated cost of the proposed solution, and also thoughtfully answered questions that I had. Because of the significant height (51") of the stair landing, the solution required a rather lengthy ramp -- one that doubled-back across the width of much of the 34' wide front yard. A "straight shot" down at a reasonable slope would have put one end of the ramp in the middle of the street. Not good. Keep in mind if the slope of the ramp is too high, it will be exceedingly difficult to (safely) manuver the wheel chair, even if the occupant is able to do it on his/her own (which is often not the case). If the slope is too gradual, you'll end up paying for more ramp than you need and it will take up more of your yard/sidewalk. If memory serves, ADA guidelines call for a 1' drop every 12'. All told, the initial estimate was for @46' of ramp, plus several square landings (charged at a different rate). Landings are used to turn around a wheel chair 90 degrees, 180 degrees, etc., and also allow for the person in the wheel chair to take a rest while traversing up/down the ramp. Following notification of the discharge date from the hosptial, we were able to provide Amramp with about two days advance notice of when the ramp would be needed (late-August 2009). To his credit, Bill (owner of the Amramp franchise in Wheaton, IL) juggled around his team's work schedule and Amramp was able to construct the ramp at our house the day before it was actually needed. It probably took Bill and John @4 hours to get the ramp constructed. John did the majority of the work, with Bill shuttling between jobs (recall he had juggled his team's schedule to accomodate our timeframe) and submitting paperwork with the village. When it was time to remove the ramp (1 month later), a different crew arrived in a timely manner and did the de-installation. A washer/bolt/screw or 3 was found on the ground where the ramp had been in the weeks after, but they might have come from another source as the removal team had used a puck magnet to sweep the area. All told we were very satisfied with our experience with Amramp. Bill and John and the rest of the team were very professional and pleasant to deal with. Our appreciation of the willingness of the Amramp team to juggle their schedule on short notice to accomodate our timeframe cannot be overstated. The temporary ramp that was constructed was a great solution to what was needed and the Amramp folks really delivered. That being said, there are two things worth mentioning that Amramp could have improved on: 1) When John came over for the visit, we made it very clear that we would only rent the ramp on a month-to-month basis because of the already-deteriorating health situation of the family member (late stages of terminal cancer in addition to the severe stroke). This was acknowledged by John but somehow it was not reflected in the subsequent invoice (which contained language about a 2 month minimum for rental). Following several e-mails Bill took corrective action and agreed to the month-to-month term. Since we were paying for both an installation and a separate de-installation charge, and pieces used for rental installation are all previously used components (i.e., cost likely already amortized), the month-to-month term we had discussed and agreed to should have been properly indicated on the invoice; and, 2) the contract boilerplate, which Bill had indicated came from corporate, looked like something hastily put together with language cut/paste from various unrelated sources. It was definitely not drafted by a lawyer. We ended up making some changes to the document for logical, clarity, and/or consistency purposes. Hopefully the boilerplate has since been updated and improved. The bottom line is if you need a temporary ramp to help facilitate wheel chair access to your home, you should definitely talk with the folks at Amramp (Wheaton, IL).
    - KARLA T.
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Home Health Care Providers in Wheaton

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