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Tile Installation reviews in Wheaton

  • A
    Haris Inc
    Very pleased with our experience from the estimate to completion of the project. Ibro and his team did beautiful work. We choose to do the demo, but tile, drywall, plumbing installation and new lighting was done by Haris Inc. Communication was great and the work was completed quickly. I have referred to others and will have them back for more work at our home soon!
    - jenna m.
  • F
    Eichele and Valene Remodeling
    Ed Eichele has stated to us that he stands by his work and that he will do whatever it takes, that they are accommodating, open and transparent. Beware, Ed knows all the right things to say, just don���t believe any of it. Following are the issues we had with Eichele & Valene Remodeling: ��� Needed to hire a second contractor to rip out and replace our newly installed tile floor and takeover our project. ��� Had to remove and replace wood trim ��� Paint quality grade with option of 2 brands stipulated in our contract was not followed. An untrue story was given as to why a cheaper grade had to be used. ��� Promises of a building permit and an inspector appointment never materialized (3 months). After blaming the City of Wheaton building department for an unexplainable lack of action it turned out that the city never received payment for the permit we paid Eichele & Valene to execute as part of the contract. ��� Our walls were painted and floor installed before the plumbing and electrical work had been started let alone the drywall being finished. Our second crew took advantage of the floor being exposed to perform plumbing and electrical work by removing floor boards vs. access through the basement ceiling as was planned by John Valene. ��� Lack of a consistent work schedule; multiple no-shows without warning. ��� They still owe us money per their own records. Details: Tile ��� Through research of manufacturer���s websites, the Tile Council of North America, and consulting with a member of National Tile Contractors Association, we were able to confirm that the tile floor was laid improperly and needed to be 100% replaced. Some of the installation related issues: Our warranty for the subfloor and the tile was void due to the use of cheap drywall screws used to fasten the Durock subfloor rather than the required ���1-1/4" USG Durock��� Brand Tile Backer Screws for wood framing (or equivalent) or 1-1/2" hot-dipped galvanized roofing nails���. As a result of improper installation, there was so much unevenness and lippage all over the floor that we were tripping while walking on the tile. Nothing sat squarely or level on it. The lippage of many tiles was the same thickness as a quarter or thicker. (See photos) Trim ��� We upgraded our family room from carpet to tile. It may not be obvious to all homeowners that the baseboards are installed prior to installing carpet, thus touching the floor that the padding and carpet are rolled over. For tile, the baseboards should be installed on top of tile, which put the baseboards noticeably higher on the wall. Since the baseboards were never removed prior to installing the tile the end result was a family room with oddly short baseboards as they did not sit on the tile where it should be if installed correctly. Furthermore, the staining and varnishing of the shoes was dreadful. Application of conditioner, stain and urethane was performed outside in 40 degree weather all within 6 hours. Per the Sherwin Williams website one needs to, ���Let dry completely (usually 24 hours)���. In addition, the site states that one should; ���Apply stain only at the proper temperature. For most stains, 70 degrees Fahrenheit is the optimum, with the safety range from 50 to 90 Fahrenheit.��� The worst part about this baseboard fiasco was the calculated deception exercised where the eating area meets the family room. They removed baseboard from the eating area where it was installed at the correct height for tile to rip ����� off of the bottom in order to match the height of the baseboard of the family room which was at the correct height for carpet. (See photo) Paint ��� We believe that painting before the drywall, plumbing, and electrical work were finished was a tactic employed to give us the illusion of progress after weeks of no work being performed. It was an obvious ploy to distract us from the fact that no progress had been made in weeks. We have since had to repaint all surfaces but 3 walls. Windows ��� There is an entire fiasco with regard to undersized windows being installed. The additional framing required to install windows that were too small led to the threat of additional ���Change Order��� costs. One might question why someone would install the wrong size windows. Menards remade the incorrectly sized windows as ordering the wrong size windows was their mistake. Eichele & Valene told us that we owed them the cost of a second installation even though they should have stopped when they realized that the windows were the wrong size. (See photo)
    - Tom M.
  • A
    Rudis Tile & Design
    Markus's attention to detail and top quality craftsmanship cannot be overstated. We have another project on the horizon and will seriously consider Rudi's Tile and Design Construction, Inc. for the job. Markus and his team will do whatever it takes to make a deadline. This includes working on the weekend or late into the night if necessary. In addition he is very pleasant to work with. He goes above and beyond to the point of helping us clean the snow off of our car. We have a very high quality underpayment and a lot of care went into making sure the tiles were all laid completely flat and level as can be seen in the included photos.
    - Tom M.
  • A
    Best Home Renovations Inc
    Excellent this was the second time I used Best and it went very smoothly. the install of the floor, cabinets, sink was perfect and their responsiveness to any questions was friendly , helful and timely. I would recommend.
    - Michelle D.
  • A
    Best Home Renovations Inc
    Steve and his crew did an excellent job. What I thought was most impressive was how important it was to him to listen and do everything possible to please his customer. I would recommend them 100 percent.
    - James D.
  • C
    Best Home Renovations Inc
    We had Best Home Renovations update our large (15��� X 15���) master bath earlier this year. All old fixtures were removed and replaced. All old tiles were taken out. The shower was removed and enlarged and a new soaker tub replaced the old jetted tub. There were new vanities and sinks installed, new toilet, tiles etc. I have to be honest and say that a few weeks into the renovation we wondered if maybe the job was too big for the Best team. Or maybe they were busy and in a hurry. They are a very nice, personable group but we were disappointed with the workmanship. After a few weeks I think they thought we were being too picky and we felt their work wasn���t up to par. We realize that major renovations are stressful but our project seemed more stressful than it needed to be. We had to ask that several shower wall and floor tiles be removed and replaced because a row of wall tiles were caved in around one area and some corners of the small floor tiles in the shower stuck up. They were sharp and I couldn���t imagine being barefoot on those tiles. After we started using the shower, we noticed a low spot behind the drain where water accumulates and doesn���t run to the drain. We decided just to use a squeegee in that area where the water stands rather than have several tiles removed to fix the problem that would perhaps compromise the water proof barrier underneath the tiles. For the main floor we used quality 12��� x 24��� tiles that had straight edges and needed to be laid evenly and with care. We had to ask that several of those tiles be replaced. A number of them were not level with adjacent tiles and the sharp corners stuck up because they were placed higher than the tile next to it. Some tiles are sunken and some are raised. All of our old tile had been removed at the start of the project and Best put down cement board over the entire floor so they should have had an even floor to work with. Also, we saw just a few spacers used when the bathroom floor and shower tile was set. After the tiling was finished in the shower floor, a section of the floor by the drain squeaked when walked on. I needed to complain to have that problem fixed. I don���t think the Best carpenter was able to patch the subfloor well enough after the plumber put in the drain. The shower floor was flexing when walked on and made the P-trap below rub against the floor joist. The P-trap (installed by the plumber, not Best) was too close to the joist but it seems like the floor shouldn���t have flexed enough to cause the movement and rubbing in the first place. The ceiling on the first floor below the shower had to be cut open and Best trimmed around the P-trap so it wouldn���t touch the floor joist. Alex and Steve were about to close up the hole in the ceiling when I asked them to stop. I told them that the floor was still going to flex and so the original problem wasn���t solved. I asked them to add more support to the underside of the shower floor while it was exposed from below. That would not have been fixed if I wasn���t there. Best supported the area and later patched and painted the ceiling below the shower so that issue was eventually solved. Best installed a wall exhaust fan but after we began using the fan it made a loud clicking sound. We couldn���t figure out why. I eventually found the installation instructions for the fan and it said, in capital letters, NOT to install the fan in a wall. Best replaced it with an appropriate fan made to go in a wall. I think we expected more care and precision in their work. The reviews on Angie���s List were very positive and the major reason we chose Best for our project. Our feeling is that the new bathroom is pretty as long as you don���t look too closely at the work. We give Best credit for re-doing the work that we asked them to do. It would have been much better though if the jobs were done right the first time.
    - RICHARD S.
  • A
    Maks Maintenance and General Construction Inc.
    We are very pleased with the work done by Dominic and his crew. The bathroom looks beautiful, communication was excellent, they were prompt every day, and responsive when any question or concern arose. In addition, our project was completed in January, 2018, and when a few minor things came up after it was completed, Dominic returned my calls and came our to make the necessary repairs and assure our complete satisfaction. Could not be happier!
    - Aileen G.
  • A
    Haris Inc
    Extremely happy with the Haris Inc's work remodeling our basement bathroom. As a result of having to tear out walls and floors for foundation work, we had the opportunity to make improvements to a basement that is a critical living space in our small house. The project involved replacing an ancient fiberglass shower stall with a new fangled solid surface manufactured stone unit, replacing tile, lighting, and paint in a small bathroom and replaced tile in a main laundry area. As is often the case with older homes (50's) the Haris crew ran into unexpected surprises that were covered up by previous homeowners. While expanding the shower to accommodate a standard 36" base Haris had to break concrete to move the drain, remove and relocate corroded iron pipe. They were also faced with significant floor pitch throughout the basement that was masked by old tile with tons of thin-set. The project lead presented us with creative options before taking any steps that added to the cost of the project. Importantly, the crew was extremely tidy and well aware that their work would be messy. Each day they laid out and picked up drop cloths, vacuumed (often while sanding or cutting) and stored their equipment to minimize the impact on our daily living.
    - Mark M.
  • F
    MIDLAND PLUMBING
    In my forty years of life I have NEVER dealt with a company as negligent and unprofessional as Midland Plumbing. I hired them in early January to repair an old clay sewage pipe that was partially obstructed and causing backup in our home. They had to dig a large crater 4-feet beneath our driveway and ultimately drill a hole through our foundation wall to get access to it, which was understandable and I knew that when I contracted them to do the job. The problem was that... A.) they, as it turned out, did not completely seal the hole they put in the foundation wall B.) they did not back-fill the giant crater but rather just left it completely exposed and vulnerable to the elements. So on February 20th, after we had a heavy unrelenting rain storm, water literally was pouring through the unsealed hole and into my basement. When I called Midland and asked the receptionist if she could please leave a message with the owner George to call me back immediately, her response was "I'll see what I can do." I was dumbfounded. In the nearly three months since, despite dozens of phone calls, emails, and actual letters, I have still yet to hear from the owner. I even sent them an actual VIDEO I took of the water gushing in through the hole they put in my foundation. I have dozens of pictures and two videos I took that clearly illustrate that their sloppy work was to blame for the water damage to my home, but Still no response! Midland did send the same crew that did the sewage pipe repairs back to my home two days later to re-seal the hole. Which in of in itself, shows that they knew they were at fault. But while these gentlemen (the same two that didn't seal the hole properly) were here to fix their faulty work, they took multiple pictures of my laundry room and basement in order to concoct a bogus report in which they denied any responsibility for the damages they caused to my home (in total, around $2,000 worth of flooring and drywall and trim repair). Their report was loaded with false claims, misinformation, and lies as they tried to blame the water damages I experienced on crawl space seepage. I responded to their sham of a report with an actual accurate and truthful version with incontrovertible evidence to prove they were at fault. I sent it to them via UPS and had a signature required so that they couldn't claim to have not received it, but again they have continued to ignore me. To top it all off, when I repaired my driveway and filled the giant crater they had dug, I found three pairs of plastic gloves, an empty can of sealant, a spackling knife, and large sections of the old clay pipe that they removed and didn't even bother to properly discard. Oh, and when they came out to cover up their mistake, they had to borrow one of my shovels, and left with it! Do not make the same mistake I did by hiring this company as you will most assuredly regret it. I honestly can't believe anyone could run a business as dishonest and as unprofessional as this
    - Matthew C.
  • A
    Haris Inc
    Ibro and his son Haris were great to work with and I've recommended them to several people since they finished my project. They were punctual, extremely neat (no dust!), professional, and knowledgeable. Ibro strives for excellence and made sure we were 100% satisfied with the work. Our bathroom looks amazing!
    - Patricia P.
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Tile Installers in Wheaton

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