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Hvac Repair reviews in West Dundee

  • F
    Polar Heating and Cooling
    NEVER I REPEAT NEVER EVER EVER EVER USE THIS COMPANY!!! He is a link of the exact same problem I have incurred. To make a long story short, Kris contacted them to come out and take a look at the furnace they installed that had been rusting out on the bottom of our 2 year old furnace. To my understanding it was to be a free/complimentary service call. When the technician was done, which was all of 2 minutes, he handed me a bill. I explained that it was supposed to be a free service call. He was irritated and left me a bill. I contacted the company and explained what had happened and a nice lady told me that it would be taken care of. Well I recently received a letter that it was going to collection. I called immediately and was told Clyde would call me back but numerous calls later and no return call from Cylde.....until today. Terrible customer service. I would never treat a customer the way Mike Clyde treated me on the phone. What a complete joke. After I listened to him explain to me how a woman wouldn't know how to run a business even though I run two businesses, I contacted a lawyer. I have never been made to feel the way this horrible man made me feel. All I was trying to do was explain that we were told it was a no charge service call. He refused to do anything about it and took to arguing with me that nothing in life is free and he would under no circumstances (it would be a cold day in **** is actually what I think he said) remove the fee or the bill. I tried to explain that when the techs came out they smoked in my basement and house. left all there garbage in my driveway and were very unprofessional with there language and I let that all go. We needed a furnace and ac unit. What was I going to do, make them leave!? but being given a bill of a service call, that was supposed to be free, to a job that wasn't even done great in the first place was my breaking point. The the phone conversation!!! I'm done. Rude and completely unprofessional. My lawyer will handle it from here.
    - Rachel M.
  • A
    Leith Heating & Cooling Inc.
    The service was quick and efficient. Although the part had to be ordered, the technician made sure this was a priority for both him and the supplier. This was especially appreciated given the cold weather that week. If trust matters to you then I would highly recommend Leith . Gary Rimm
    - Gary R.
  • A
    Chicagoland Air Duct
    Everything went very well. When the technicians came they counted all the floor and ceiling vents then looked at the furnance. Jerry suggested my furance had corrosion because of condensation. So he offered me a price to clean out the furnance. He did an excellent job. Den cleaned the floor vents with expertise. I was impressed he put on shove covers as worked from room to room. Actually the carpets were really dirty. Lol. I am very please about the job these young did for me.
    - De Etta M.
  • A
    Leith Heating & Cooling Inc.
    Worried I would need a completely new, expensive A/C unit. Their diagnosis: Compressor not working. Needed a new capacitor (I think). Recommended adding some freon---but did not push the issue or upsell. Since I know freon prices are going to go up next year, I chose to add freon. Rarely do you get a service good, cheap, and fast. But in this case, I did! Repair was inexpensive, staff was very competent, and they were punctual and quickly repaired my unit. I will definitely use Leith Cooling again if and when I have A/C or heating issues.
    - Mark C.
  • A
    Bear Essentials Heating and Air Conditioning
    Andrew is very knowledgeable and honest. I called him to fix my a/c. Honestly, I was ready to get a quote on a new A/C , but after diagnosing my old unit he was able to find the problem very quickly. Within a half hour my a/c was running like a charm. I called other companie and they were basically about the money, they were all trying to sell me a new equipment, not Andrew. If he sees that you don't need a new unit he will tell you right away. He takes pride on his job and he does it right. If you are looking for a good and honest air and heating technician, he's your guy.
    - Elliot G.
  • A
    Leith Heating & Cooling Inc.
    Excellent, Leith is a great company to work with. Brian Leith and his team are well-qualified, professional, easy to talk with, and take the time to answer questions up front and explain every step of the process. We would highly recommend their team to anyone.
    - Scott T.
  • A
    Leith Heating & Cooling Inc.
    We had a recurring problem that was difficult to identify. The furnace would stop working and give an "Error Code" but it was vague and very difficult to find the source of the error. Brian or Rocco came over several times and usually refused to bill us for the service call since the problem could not be identified. We finally had a lucky day and the thing conked out while they were there. The mother board was bad (and still under warranty!) They replaced this and no problems since. We have had a few heating/cooling companies in the past but Leith is the best we have ever used. They are great, honest, responsive guys.
    - Martin M.
  • A
    Leith Heating & Cooling Inc.
    Wonderful. He was prompt, installed the brand that I wanted, and installed the proper size for my house. I am an engineer so I knew what was needed. Cleaned up after the job. Leith did everything I asked at a reasonable price. I am highly recommending them. You will not be disappointed. They come annually and do my maintenance check up and they can be trusted completely.
    - Jim B.
  • A
    Leith Heating & Cooling Inc.
    Brian and Rocco are extremely knowledgeable and very professional. They brought my inherited system back from the dead. It could barely muster 67 degree cooling air, which was not cutting it. The house is nice and cool now and they did an amazing job. I am now on a bi-annual maintenance plan and staying ahead of any future issues. Two thumbs up!
    - Keith Y.
  • A
    Leith Heating & Cooling Inc.
    On time, figured out what the issue was and ran out to get the part needed. Had it installed and cleaned up afterwards. Both guys were totally professional and explained what they need to do and why. I work from home and these guys were no problem at all. I will definitely use them again!
    - Michael W.
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HVAC Contractors in West Dundee

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