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House Cleaning reviews in West Dundee

  • A
    Short Stacks Cleaning Co.
    The Short Stacks team is simply the best I've experienced. Erin and her team are reliable, trustworthy, professional and prompt. Our house is sparkling after the team leaves and they always go above and beyond the normal cleaning tasks if they see something that needs attention. I've used Short Stacks on a weekly basis for 2 1/2 years and I have recommended them to friends and family. I'll never use another cleaning service.
    - Connie M.
  • A
    Josie's House Cleaning
    This was the 1st deep cleaning we've requested since moving and oh my goodness, I could breath easy after Josie and Norma were done!!!!! The team arrived on time and were very pleasant and professional! They brought their cleaning tools and needed very little direction/instruction as to what I needed them to do. My husband and I worked from home this particular day, and Josie and Norma were kind and careful enough to accommodate my family and our work schedule. Once done, we could definitely see the difference - the impact was definitely visible. To take it a step further, a couple of days after work was completed, Josie called me asking to return and redo an area that had proved particularly stubborn at no extra charge! I was floored at this gesture and I can't thank her enough for her attention to detail! I highly highly recommend their services! It was a pleasure to work with Josie and look forward to a pleasant continuing working relationship! Thanks again Josie and Norma! God bless you for taking such care of our home. Gabby
    - Immanuel U.
  • F
    E&K Cleaning Service
    My new security system informed me that they were only staying one hour to clean. I don't know how long this has been going or how long they have been overcharging me. I confronted them, the woman on the phone apologized, told me she would not cash my check. They contacted me letting me know they were coming to clean the following month, I informed her that I no longer needed her services, AND THEY CASHED MY CHECK I gave them for the services they did not provide. When I asked to speak to the owner, she informed me he didn't speak to his customers...and that I was to speak with customer service (which was her). Nice. Would give anything to go back and cancel the check...or to simply not hire this company. DISHONEST.
    - Rebecca G.
  • A
    Pro Clean Inc
    The job was done beautifully.  Never saw my windows look so good. I was not able to get one of the screens off (I couldn't figure out how) and the person got it off for me so that this window could be cleaned too.  Very respectful and friendly.
    - Elizabeth G.
  • A
    Emilia's Cleaning Inc
    They were absolutely excellent. They sent a woman out. The only problem I had was that she arrived too early and the problem was she had not gotten the word that she was supposed to come later. After she came, she just did a fantastic job on the house. It was just wonderful. I would highly recommend her. In fact, they even did something that they did not have to do, but I asked them to. I have a porch that was enclosed and it got dirty and stuff and so they damped it up and waxed it. I was very happy with their service and the woman they sent out. Even the woman that owned the place called me several times to remind me that they were coming and that was really nice because I forgot to put it in the calendar.
    - Robert Q. B.
  • A
    Emilia's Cleaning Inc
    She did a great job. The same lady comes every other week and does a beautiful job. I set aside a spot in the utility room for the cleaning supplies she wanted and lets me know when more are needed. Great work by friendly people.
    - Bill T.
  • C
    The Cleaning Authority Inc
    They have been to our home a few times and they have missed doing a few things in each service. The service is ok I'm somewhat satisfied but would be happy to stay with this company if they would up their services rendered for the price I pay. I shouldn't have to tell them what to clean.
    - Brittany H.
  • A
    I have been using Complete Touch Cleaning for the past four years for a monthly cleaning and have been completely satisfied with them. I find the owner Cindy very accommodating, professional and always quick to respond to questions or schedule changes. I have had Felipe and Celsea as our cleaners and they are excellent. They are always prompt, courteous and do a great job on our house.
    - marilyn f.
  • A
    We used MLS and Michelle's services for several years (4-5 years). She and her team always did a fantastic job. Michelled changed her territory (would not come to east dundee any longer)  so we had to find a new housecleaner. We miss Michelle, the quality of her work and punctuality. If she is able to service your area, hire her and her team!
    - Marion P.
  • F
    Home Clean Home
    Approximately a year ago, I hired Dorothy after the cleaning service we had for 5 plus years changed their service area to an 8 mile radius of their home office...we lived beyond the 8 miles.
    The inital cleans by Dorothy and her team were great. Very thorough, put items back where they belonged and seemed respectful of our home. 
    About 5 months ago there was a dramatic change in the quality of her service. Each clean I would come home and find several items not cleaned or not cleaned well. Additionally, I would spend 15-30 minutes putting items back where they belonged. The quality problems started out with the stainless appliances. When I would come home after a cleaning the stainless appliances would be smeared, handles not cleaned thoroughly etc. I asked Dorothy to pay closer attention so she did. The list began to grow exponentially. Clean after clean several items were left poorly cleaned. Our hardwood flooring would be streaky, spots or a stains still intact after the clean. Our floors need extra attention as my elderly mother lives with us and cannot see well. She drops food, drips soda etc. I hire a company to clean these items well as I spot clean in between the service.  
    on 3/12/14 Dorothy and her team "cleaned" my house for the final time. When I called Dorothy to discuss the several areas of concern (mind you, this was my first official complaint about her service), Dorothy became defensive and said  via text message "I dont think this is going to work out. You seem to have lots of complaints and I dont think we are the company for you." I agreed wholeheartedly as they are inept and terminated their service.
    On 3/12/14 here is the short list of issues: 
    The most egregious issue was leaving our front and screen door propped open. My mother felt cold air on her feet and when she went into the hall, the doors were open. This is an issue from a safety perspective for my elderly mother but also equally concerning since we have three indoor cats. We hunted frantically looking for our beloved pets. Luckily none of them wandered out of the house. Dorothy vehemently denied leaving the doors open. She said she remembered closing the doors. I informed her we have a camera pointed at the front door since we have caregivers coming in and out of our home caring for my mother. The only team in and out of our house on 3/12 was Dorothy and her team.  Dorothy and her team lied and placed my pets (and mother) in harms way. VERY DISAPPOINTING.
    Items out of place on 3/12 that we had to put back in place:
    1) Kitchen rugs still in dining room, not put back in kitchen
    2) kitchen plant moved into family room and needed to be moved back into kitchen 
    3) Family room blanket basket and cat tree moved into middle of family room-never put back against the walls
    4) A drawer system in my mom's bathroom was turned backwards. Mom could not reach the drawers when in restroom- had to move back
    5) our electronic garbage cans in kitchen and master bath were turned backwards....kinda hard to use that way
    6) Mom's walker and rollators moved away from wall  and left in middle of living room- Dorothy blamed my mom saying she clearly moved the walkers as she knows they were put  back. I was offended and when I checked the front door camera, you can clearly see her team move these items into the middle of the living room and not put them back.
    7) master bath rugs still on floor in master bedroom
    8) Hardwood floor still had stains...not cleaned well.
    I sent Dorothy several text pictures as she felt my complaints were not warranted and unfounded. As you can see, I can go on and on, but you get the picture. I am disappointed in her response to my first complaint, I am frustrated she put my pets in danger then denied it and am infuriated she blamed my mother for moving her walkers. Really? 
    All I can say is be VERY careful who you hire and let into your home. Dorothy did not act professionally and I question her business ethics. She never apologized.  zero, nadda, nothing. All I got from her was I clearly had too many complaints and she did not need my business. Wow.
    - Marion P.
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Home Cleaning Services in West Dundee

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