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Floor Cleaning reviews in Waukegan

  • F
    Chicago Post Construction Cleaning Service Experts
    On February 1st I purchased a post-construction cleaning service for $650 via what seemed to be an extremely professional website. The services as described were exactly what I needed post construction cleaning to remove all dust from services in my home. Per this add there is no return policy stated nor on the website. So I cancelled the service because it was no longer needed as I did not have much clean up to do after construction. I was contacted by Tom via phone to talk about the cancellation everything seemed fine. However when I asked on February 15th why I had not received a refund I was told that I signed an agreement stating that no refunds were allowed and only rescheduling of services would be granted. This was unacceptable, I continued to talk to Tom about how his website did not state such a policy anywhere. He quickly provided me an invoice via email, which by the way this was the first time I had received a copy of my invoice with the policy and it was already marked as paid because when you do the service request via form online you have to provide a credit card to secure an appointment at the time I filled out the form the charge was made. I decided to let them come and clean since I had no other choice and they had already charged my card. When they showed up the two cars blared music in my driveway acting very unprofessional. The four individuals cleaned my home for less than 4 hours taking one break as well in the middle of the day. They missed several spots in my home, and didn't clean all of the windows like stated in the service I requested that they would do. The entire upstairs all of the windows were left untouched, the bathroom had dust and debris in the corners and barely any of the floor boards/trim were wiped down on the 2nd floor as well. Upon me contacting Tom to let him know he quickly began to tell me I was wrong, the crew was there I did a full walk through and approved. I told him I was not offered a walk through simply asked how it looked I said good (as I was holding my baby and could not thoroughly check the property). Upon the crew leaving and me getting to finally put things back in place in my home I noticed that several areas seemed unclean. When I also noticed that the curtains were in the same spot I quickly rubbed my finger across the window to feel the dust on all of the windows upstairs. I provided pictures of all of the spots that were missed to Tom via email and he did not offer any sort of refund just simply said I could pay again to have them come out at a discounted rate. No this is unacceptable, I was not allowed to cancel my service for a refund and was forced into receiving services that I knew were not fitting to what we needed. I was also the informed in the final email exchange that I was not supposed to have furniture on property for a post construction cleaning. Um not sure where that is stated anywhere on the website, why all of these rules came into play after I started to ask questions and ask for my refund. This is information that should be provided upfront to the consumer. The only positive out of this entire experience was the fact that my hardwood floors were washed by someone on their hands and knees, but there were still several spots of dust missed. I seriously think my kids could have done a better job cleaning in some of the areas. Everything was wiped around (the mirror on my breakfront has a thick layer of dust behind it where you can tell someone stopped just because they couldn't reach any further). Horrible experience all around.
    - Ashley D.
  • A
    CSI-Absolute Clean Inc
    Our kitchen floor has ceramic tile that was never sealed when it was laid. We have been in the house for 12 years and the grout had really become pretty dirty. Two people from this firm came and cleaned the grout and then sealed it to keep it clean. They were very hardworking and had the right equipment to get it restored. Honestly the floor looks brand new!!! Great experience!
    - Jane P.
  • C
    Chicagoland Cleaners
    I called to schedule service and was given a date and time. When no one had called to confirm I called to check date and time. They didn't have me in the system, eventually I was told they were down a worker. So it was re-scheduled, and on that date, the woman worker was 2 hours late. She washed my floor on her hands and knees but she used Gain all-purpose cleaner (not a special wood cleaner). I helped her dry the floor because it was already late in the day. When floor was dry she applied Rejuvante which is a floor sealer.  She bought it from Home Depot and started applying it, I had to find cleaning rags for her as she didn't have enough. As she did it, she said she should have washed floor twice, as so much dirt was on her rag. She left and so did I, as you can't walk on it for 6 hours, and no furniture back for 24 hours. Next time I will do it myself, and will cost me $25.00. I think Chicago Cleaners has changed hands, the way I understand it they have 2 workers now. Would not use them again, neither should you.
    - sherry s.
  • A
    Absolute Plumbing
    They were out here within a couple hours after calling them and within 5 hours of my call the job was done - sump was replaced and the lower floor of my home was in pretty good shape. There promptness really stood out.  They discarded some damaged rugs without my knowledge which I was initially upset about, but after talking to them the reimbursed me for the rugs.
    - Gregory T.
  • A
    Perfection Cleaning & Restoration
    unknown
    - Thomas F.
  • F
    owens commercial cleaning
    unknown
    - Fred B.
  • A
    Danny's Flooring
    unknown
    - Anson M.
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Floor Cleaners in Waukegan

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  • 1971

    60 Evergreen Dr
    Lemont, Illinois