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Chimney & Fireplace reviews in Warrenville

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  • The entire process with Soot Yourself was pleasant and simple, starting with our first phone contact. Everyone was very friendly and helpful. The company is staffed by off-duty firemen. On the day of service, they arrived on time and got right to work. They installed a 4 inch by 35 foot aluminum liner kit for the water heater with a new cap on the roof. The product is warrantied. The work was done quickly and they left the area clean. Plus they charged about a third as much as the highest estimate we received.
    - SUSAN V.
  • Affordable recently restored my chimney, which included my dampers. That project was a nightmare, and I gave them an overall "F" rating. Dampers got stuck after one use in the open position. Contacted Gina at their office, and Chris, the owner promptly came out to correct. While I would still never use them for a project at my home again, they honor their warranty, which was much appreciated considering the rating that I gave them. Since I posted the negative, felt that it was only fair to them to also post the positive.
    - Barbara K.
  • Will and his assistant arrived on time. The deal was for an inspection and cleaning of our gas fireplace. However, Will went on the roof while the assistant vacuumed the fireplace. Will said he inspected the chimney and dryer vent as part of their service. After they completed their inspection and cleaning, Will presented a list of $1700 worth of repairs he said were needed...intimating that some problems could be quite serious. He 'offered' to do the repairs right then. We declined his offer. We had purchased our home just a few months ago and had it inspected before purchase. No needed repairs were noted during that inspection. Shortly after they left, we realized that the furnace was no longer running and it was an extremely cold evening after 6:00 pm. We called A-1 and they contacted Will. He took the offensive and said it had to be a coincidence that the furnace stopped running after he was there working. He told us our furnace must have a problem (it is only 2 years old) and advised us to call a furnace company. It turns out that when they were vacuuming, they tripped a circuit breaker that services the furnace. We determined that for ourselves by process of elimination. The service provided by this Angies' Deal seems to be to allow entry to a home in order to find upcharges. We did not like the feel of it and certainly did not like the response when our furnace stopped working. And they left fingerprints all over our fireplace glass doors!
    - SUSAN V.
  • This project went south, way south from the get go. To start, our home is about 100 years old. We were looking to repair our fireplace chimney, as well as the chimney that serviced the furnace and water heater. Chris came out to inspected the scope of work we that we wanted him to provide an estimate. When I originally contacted them via their website for a quote, I asked that both chimneys be put on separate quotes, as we were unsure that we were going to proceed with the smaller furnace chimney. This was not done. Both quotes were combined. After asking again, these quotes were listed separately on the same piece of paper. We asked three different companies for bids, and the quote from Affordable was the highest, but we liked the services that they were going to provide. We also opted to only have the main fireplace chimney work completed, as we decided that we were going to eventually tear down the other chimney when we replaced the hot water heater (it was no longer servicing the furnace). The next process was to choose a brick that would look best on our home. As expected, with a 100 year-old home, it was difficult to match the existing brick. We finally chose one, and was told a few days later by Gina in the office that we would need to pay an additional $400 as this was a more expensive brick. That wasn't in the contract, so I told them not going to happen. Our contract stated they would use a brick of my choice, and that brick was the best option. I was then told that it would take approximately two weeks to get the bricks in stock. After 3-1/2 weeks, I contacted Gina, as we were closing in on the end of the season. I asked her if she could somehow push them to get this item delivered. I also told her that if the repairs didn't take place during the fall, then we were requesting our deposit to be returned, and would reconsider their proposal in the spring. Bricks became available, and project was scheduled. Well here is where the real fun begins. They knocked down and rebuilt the wrong chimney. I received a phone message at my work the next morning from Gina asking if I wanted both to be done, to which I stated no, and I wasn't responsible for payment of this item as the contract I signed only was for the one item. The next problem was with the bricks. They used the bricks for our fireplace chimney on the other chimney. There were only around 12 bricks remaining (which I can't understand how this would have worked with the other chimney, as it was a much larger project). They told me that this was not an issue, as they could get more. I found this to be untrue, as a worker told me that they didn't have any more of the bricks that I had ordered. Again, how were they planning on finishing my original chimney? The next day a new crew came out to continue work. However, that day nothing was completed. I received a call from Gina who stated they inspected my chimney, and all but twelve bricks (coincidence) were good, and they wanted to reuse my old bricks. I found this confusing, as I spoke to Chris about our project when he came out and did the original estimate. At that time, he stated that we had a lot of bricks on our chimney that were cracked and damaged by water leaking into our fireplace, and that our chimney was in dire need of these repairs. The next day I spoke with Aaron who explained what he wanted to do, and that he would only use bricks that were in good shape. He told me that this was done frequently for historical preservation jobs. He told me that he would have the other member of his crew hand remove the mortar, and carefully inspect the bricks prior to use. I also spoke to Chris on the phone who reiterated the same. We agreed to continue the project. Prior to starting outside that day, Aaron wanted to see the inside of the fireplace, as I told him we were unable to have a fire, as the smoke billowed back into our home. He looked at everything and determined that it was because our dampers were installed incorrectly (by another company), and proceeded to cut the wires to those dampers without checking with me first. After the crew left for the day, I inspected their work, and contacted Gina in the office. In my conversation to her, I noted that I thought that the spacing between the bricks seemed too large, approximately two inches between each brick, and there was an awful amount of mortar being used. The next day a new crew came out. They tore down what was completed the previous day, and started over. This crew however, did not hand remove the mortar. Instead they used a saw, cutting it off. This created an overwhelming amount of dust. According to our permit, this should have been completed in a tented area to limit the dust. I also noted that they were using bricks that were broken in the project. I asked one of the crew members about this, and he insisted that they were only using the good bricks. If this was the case, why was he cleaning them off? Another item that I felt was extremely unprofessional, one of the workers came into my home, unannounced (I was working from home, and on a conference call at that time). I have three dogs, and I had to run and grab one of the dogs so she wouldn't bite him. He stated that he needed to use the restroom. I locked the door after that, as I didn't want to take a chance of my dog biting him if he tried to walk unannounced into the house again. The next item was totally unacceptable. When the crew was replacing and installing the tiles in the middle of the chimney, they needed to mortar them together. This mortar came pouring down into my home, onto my hardwood floors, fireplace grate, fireplace screen, just missing my area rug. I ran outside to tell them to stop, to which they replied "didn't anyone close off the firebox?". No one had completed this step. If I hadn't been home, this would have ruined my floors, rug, etc. I was originally told that I did not need to be home for these repairs...glad I was. They also put in new dampers. I was told by the office that dampers the newer dampers were more efficient, and Chris had stated that they would charge me cost for these which was great. He also noted that they normally charge around $650 for installation, but he would waive that charge for me. Hello...your guy was the one who took them out, cutting the wires, and removing the brackets! And, isn't this part of the job? It took almost seven days for a job we were told would take 2-3 days. The crew on the fireplace chimney cleaned up the site. They left some items that we needed to clean up, including our windows that had mortar on them, and my rose trellis which was covered in mortar, and which I think is ruined. We still picked up a lot of debris, but were glad the job was over. However, the crew that did the other chimney left us a real mess. No one on the fireplace chimney project had bothered to check or clean up that mess. Bricks on the roof, debris on the side of my house. Mortar on my fir tree, windows, and back patio. Cement in our gutters. All things that we cleaned up. Contacted Gina again. Chris came out. Not sure why, as we were all done. Nice guy. Very concerned about his client and business. However, this job was a nightmare for us. We have had other projects in our home, and have never had to deal with problems on any of them. I feel bad about giving this review, as stated Chris, and his crew were nice, but this project was a nightmare for us. I actually worked from home during the time frame that this job was taking place. Can't imagine what we would have ended up with had someone not been home.
    - Barbara K.
  • At first they were very professional, came in, used boot covers, in and out and cleaned the chimney and provided an estimate for recommended repairs.  They quoted me $1400 to repair a long list of items, they showed me pictures, who knows if they were even mine.  And then the HARD SELL, if you purchase today we will give you 10% off.  When they left, they dripped watery ash on my carpet and did not put my heavy coffee table back where they moved it from.  They also told me my fireplace was not safe to use.  
    If a company is good and reputable, they don't need a hard sell, "discount if you buy today".  They should allow you to get other estimates and if your's is the best you will call them back.    
    After the shocked of a quote for $1400, I called around to get another estimate.  I found a company that was ran by firemen.  They came to do an inspection, and afterwards, said NONE of the items quoted by A-1 Safety Chimney Service were necessary and the fire place was safe to use.  He looked at the A-1 provided quote and went thru the items and explained why they were necessary, and he was shocked at the prices.
    I would not recommend this company to anyone.  
    - PATTY C.
  • We contacted Coast To Coast for an estimate in early January after having to have our fireplace box replaced due to water damage.  They came out and we got their bid the very next day.  We had to wait for the weather to break (not such a easy thing to time this year) but unfortunately, the day we contracted for was cold and wet.  They came out on the first day but could only set up the scaffold due to high winds and rain.  Once they got started, this group was fast.  They removed all the debris and rebuilt the chimney, poured a new cap and tuck pointed all in 1 day.  They are super efficient, and did a great job on the cleanup too.  Can't say enough good things about this group.  You sometimes don't like to contract for this stuff but, their prices are very competitive and after the having this work, I can highly recommend them!
    - Sandra A.
  • This is the third year I have ordered from these folks. They have a good product (high-quality wood) and are prompt. I did notice the wood appears a little shorter than last year. Since the price did not go up I just count the missing inch as mark-up.
    - KATY A.
  • Everything went great. The specialist called in the morning with an estimated time of arrival. They were prompt and professional and able to provide services on the same day. Thank you!
    - Kathleen J.
  • Job was done well.
    - Dena W.
  • unknown
    - Christopher D.
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Chimney And Fireplace Contractors in Warrenville

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