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Picture Framing reviews in Villa Park

  • D
    Top Notch Remodeling Inc
    IF YOU ARE LOOKING FOR HIGH QUALITY WORK DONE TO CODE, THIS IS NOT THE COMPANY FOR YOU. If you are seeking a contractor for a large project and are considering working with Top Notch, please please please read this review in full. We just ended our contract with this company due to plumbing being installed incorrectly, lack of communication and shortcuts being taken during installation. We were SHOCKED to have our experience be so negative because of all the positive reviews here on Angie���s list. Although we genuinely liked Mike, Chris and the crew they brought in, the work was not up to the standard we desired (nor did it meet code as Mike said it would). We hired Top Notch for a complete basement remodel at roughly $38,000 and the work began in late August 2016. By mid September, we could tell something wasn���t right when we were experiencing plumbing issues; horrible smells & we realized no ���plumber��� had come out to truly look at our plumbing (as discussed with Mike during our consultation). We have a 1920���s bungalow and the plumbing we had was a mess and Mike knew this. He said his guys would take a look and tell us our best way to handle it (and if we needed to bring somebody else in). We waited and waited and no one talked to us about the plumbing situation -they just kept doing work and one day my husband saw them walk in and start installing an ejector pump. Here���s what happened���. Top Notch added additional things to our already terrible plumbing system in a way that was not up to code (more on that below), but we ultimately got lucky. We actually had an issue arise at the exact right time that forced us to get a second opinion (it was because we brought in the second opinion during construction that we were able to catch the issues with the Top Notch work). If we hadn���t experienced the other problem, we wouldn���t have caught some of these less noticeable issues with Top Notch. If we had continued with them, these issues with plumbing (and some electrical) would have been hidden behind the drywall and beautiful tiles they installed in our laundry room and bathroom. These guys definitely know how to frame, hang drywall, install basic electrical & basic plumbing, (and they were in the process of completing a very nice looking bathroom) but they ran our kitchen sink/dishwasher straight into an ejector pump (upstairs line into a downstairs pump, against code), added a bizarre plumbing vent to the side of our house that faced into our garden (against code, should have gone up to the attic), and picked a low quality ejector pump without even asking our opinion on what we would like. Perhaps in some cases the home owner would have been okay with these decisions, but we repeatedly told Mike we wanted things done to code. He talked us out of permits when he provided us a quote. He promised us that things would still be done to code during the remodel and he was here saying all this to us and our two young kids (we thought they would follow through on their word��� Lesson learned, we will never do a project without permits again). We also told the crew repeatedly that there was something worse going on with the plumbing after they installed the ejector pump and although they looked at it, I could tell that they weren���t being completely honest with us. When we said we were bringing in the plumbers we���ve previously used to get a second opinion, we got the sense that they knew it wasn���t going to turn out good for them. The guys cleaned up all their tools that day and Chris collected a payment from us (they left literally a couple hours BEFORE the plumbers arrived to assess the situation and their work). Here���s the thing��� these are nice, professional, approachable and easy to talk to guys. Mike was very professional and polished in his pitch, had great ideas & was open to our ideas. There was ample communication in the beginning stages of this process. We had quotes from multiple contractors and chose Top Notch because we felt we could trust them and that they would give us QUALITY work (mostly due to the reviews here on Angie���s list). Not all of the work that these guys do is bad���.and perhaps we just got stuck with a crew that was new and was making mistakes, BUT this review can save you a lot of trouble down the road and will allow you to take the necessary precautions you need if you choose to work with Top Notch. Best Advice: TAKE PICTURES every step of the way (don���t let them put up drywall before you do this). Have Electrical, Plumbing & Heating & A/C double checked. Ask to be kept in the loop on the decisions being made AS THEY ARE BEING MADE. Double check the contract and make sure you understand what the ���allowances��� entails. To make a long story short, we emailed Mike right away when we discovered the plumbing errors. It was kind of dramatic because we hadn���t noticed the crazy vent they had put onto the side of our house into our garden. That was the final straw for us���. we could rationalize why they got the cheaper pump without talking to us, and even installing of the kitchen line into the ejector pump (hoping that it was because they didn���t know better), but the hole they put in the side of our home directly into our garden for the plumbing vent was beyond horrible. We ended our contract because we had lost trust in the company AND we didn���t feel comfortable working with them further. I asked Mike to respond by email (which he did) and he said he agreed with ���some��� of what I was saying and wanted to talk in person. Obviously, it would have been better for us to have everything documented and in writing (for him, not so much). From other reviews (in places other then Angie���s List), I realized that Mike was an expert at convincing people to let them finish out the work and that wasn���t what we wanted to happen. We thanked him for wanting to talk and finish out the work, but said we weren���t interested in them finishing the work. I also provided some genuine feedback to Mike and Top Notch because we really did love the people and we hope that they prioritize doing work to code (even when there are no permits which seems to be the push nowadays by all the contractors we met with). A few weird and random things worth mentioning���..the contract has places where it says ���allowances.��� There was confusion for us around this because we initially thought that those ���allowances��� were accounted for in the payment schedule. We were asked during the remodel project to purchase: toilet, sink, mirror, shower faucet, sink faucet, floor tiles & shower tiles. The ���allowances��� were not subtracted out of the payment schedule and it was very confusing for us. Also, we paid in cash through a check for all the services rendered. We did mention to Chris that we might need to use a credit card for part of the payment at the end. His response was to see if we could get one of those checks from the credit card company so that they didn���t incur the fee (this totally made sense). However, he ALSO told us, ���if we weren���t able to and we used a credit card we would be charged the fee for the percent they take and they would add it back on to our total payment.��� This seemed kind of shady to us because they advertise that they take credit card, but then they charge you for doing it? I���m not sure that this is even legal���. Anyways, nice guys, sub-par work with bad communication. We wouldn���t hire them again or recommend them. PS One photo has been included of the weird bizarre vent from the plumbing on the side of our house into our private garden.
    - Emily K.
  • A
    Sebring Design Build
    The whole process took around 5 weeks.  A schedule was provided to us detailing the work that will be done everyday and the payment schedule.  We send in a payment when a major milestone in the project was completed (framing, electrical, drywall, painting, etc). The Sebring team made sure that they stick to the schedule which we appreciated. Our project manager Percy did a wonderful job of communicating to us any issues that came up. He addressed our concerns in a timely manner and made sure we were happy with the result.  Everyone was pleasant and professional.  The team kept the work place clean. We had experienced with dealing with contractors in the past since this is not the first remodel we have undertaken. This project have been a pleasant experience from start to finish. We recommend Sebring Services and would use them again in a future remodel.
    - Darryl Y.
  • A
    ABCD Construction
    They came out and fixed the structure right away.  I opted for more work to be done beyond the original estimate
    - Dennis G.
  • F
    GLENN STEVENS; HOME REPAIRS & REMODELING SERVICES
    Very bad. No show.
    - Annissia H.
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Picture Frame Stores in Villa Park

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