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Pet Care & Health reviews in Vernon Hills

  • F
    It's been almost a year and I am still so angry at this clinic that cost over $900 before they even started any treatment. They were very polite but I am convinced it's a part of the act to get the pet owner to pay pay pay! They have a well rehearsed act to trap the pet owner and I fell right in. The details are too long to write, the bottom line is we paid over $900 for unnecessary services and had to go to another vet to get the cat cared for. Take this as a WARNING!
    - Eric L.
  • A
    Its not cheap. Oh, I love them. I love that man. Do I wish it was cheaper? Yes. It is what it is. He doesn't hug or kiss them. He is gentle with them. He has always been very nice with the dogs. I like the way he handles them. He is a good vet.
    - Marge S.
  • C
    Kriser's Natural Pet
    I left before looking at the nails thr first time and noticed that they were clipped, not grinded. I took it as my fault and atell the extra cost for a nail grind versus clip. The second time, I was sure to point out that we wanted a grind but when I checked in store after, they were only clipped again. I brought it up to reception but they said the groomer left but they were sure they were grinded. I asked her to look at the nails and she declined. The bath was fine and the dog smelled great for a few days but I rely mostly in the nail grind from a groomer so I have written them off.
    - Melody R.
  • A
    Kriser's Natural Pet
    They have great customer service. They are always willing to work with you to get your pet in on a certain schedule. They are very thorough. Grooming has always been beautiful. My pet seems to be happy there.
    - Peggy W.
  • A
    Above & Beyond Pet Services
    Excellent pet service.  Truly is named aptly, "Above and Beyond" because that's the approach they take to everything.
    Courtney, his daily caretaker, has been a blessing!  We are very lucky, and so is Dexter, to have such a compassionate, honest and communicative person to care for him.  We were very concerned about finding just the right Pet Care service when we moved to Waltham from the midwest this fall and had to find good care for our 15 year old Yorkie, Dexter.  We met Ted and felt very comfortable with his attitude and philosophy toward pet care.  Courtney C is Dexter's primary walker/visitor and we can see by the way he greets her at the door that is is very comfortable and happy to see her.  That gives us great peace of mind.  I'd recommend Courtney and Ted from Above and Beyond at the drop of a hat.  In fact, I have already.
    - Anne M.
  • A
    Doggie Daycare Delight
    awesome experience. Looking for a safe and reliable place to leave your dog's -- this is it. Tons of space to run and play. Dogs get lots of exercise or can chill if they choose. Great grooming services as well. They all get lots of love. The owner Lisa has been around animals all her life. Whether she has rescued or is fostering or boarding dogs they receive all of her love. You can have piece of mind leaving your 'kiddies' with Lisa. They will be safe and have fun too at her home.
    - Jennifer M.
  • F
    We had a 20-week Olde English Bulldogge puppy named Esther.  She was a sweet, playful, puppy.  She would go to this facility approximately 3 times per week just to play and socialize with other dogs.  We purchased a puppy training package, but never used it yet.  Up until this incident, we were happy, but we were fooled I guess.

    On 5/30/14, Esther went as usual.  Around noon, we received a call from the owner, Richard Kozelka, stating that Esther was "lethargic" and they wanted to bring her to the vet to be checked out.  When asked what happened, Kozelka stated he went to "restrain" Esther and pull her away from another dog she was nipping at and he may have choked her a little.  When questioned what he meant by choking her, he backed away from this and stated he didn't hurt her.

    I called the vet and verified Kozelka had contacted them.  He only told them Esther was lethargic and made no mention of a "restraint" or choking incident.  They had an appointment set for 1:40PM, which was over an hour and a half later.  I called Kozelka back to question why there would be such a delay, only to learn he had already left for an emergency clinic a few towns away.  

    I immediately headed to that clinic, the Veterinary Specialty Center (which I will review separately).  When I arrived, Esther was already in the back being treated.  I met with Kozelka and Dr. Schnabl.  The vet advised me that Esther was in critical condition with fluid in her lungs.  He advised it was non-cardiac pulmonary edema, which is fluid NOT caused by underlying illness. 

    I asked Kozelka what happened.  Kozelka stated he grabbed Esther by the collar to keep her from nipping at another dog. He stated he held her snout shut to show her "discipline" when she suddenly flipped onto her back, yelped, and then became lethargic. He estimated 30 seconds.   It's important to note, Esther wasn't lethargic.  She was brought in suffering from respiratory distress and was struggling to breathe.  She couldn't even walk.

    I asked Kozelka, who is supposedly a trained and licensed expert, where he received training that would teach him to hold a puppy's snout shut for 30 seconds while also "restraining" her by the collar, especially in a breed with a short snout and smaller nasal passages.  His response, "I'm sorry sir.  It was an accident."  

    Esther was unable to continue breathing on her own and was placed on life support.  She died approximately 14-hours later when her she went into cardiac and respiratory arrest.  The emergency clinic performed CPR for 10 minutes unsuccessfully.

    Kozelka did promptly issue a payment in excess of $7000 to the emergency clinic, which is the least he could do.  Unfortunately, this doesn't address the death of an innocent puppy due to his "techniques."  

     Kozelka maintains this is an accident.  I obviously disagree.  The Mundelein Police Department is currently investigating.  He's already provided them with a different version of events which I can't discuss because they are still investigating.
    I will close with notes from the official E.R. report for Esther, and allow you to make your own judgment as a smart consumer.

    -Esther presented to Veterinary Specialty Center's Emergency and Critical Care department for difficulty breathing and weakness.
    -Esther has no previous history of medical issues.  She is about 5 months old and was adopted 3.5 months ago.  She has been a normal puppy at home in that amount of time.
    -Esther was taken to a doggy day care facility this morning and seemed to be her happy, energetic self when she was dropped off.  The owner of the facility (Kozelka) reports that in some point in the morning, she was playing and nipping at other dogs and he restrained her by the collar to stop her from chasing the other dogs and then held her muzzle shut to stop her from nipping.  She became agitated and started to alligator roll so he released her.  He thinks the whole episode took about 30 seconds.  Once she was released she seemed dazed and lethargic.  She went to a corner to lie down and she did not appear to be acting normal so he brought her here to be examined because the wait was too long at her rDVM.
    -Problem list: weak, hypotensive, pale, cyanotic, hypoxic, pulmonary edema
    -Diagnosis: suspected non-cardiogenic pulmonary edema
    -I am not finding any other underlying illness to explain her condition at this point.
    - THOMAS B.
  • A
    Veterinary Specialty Center
    Our 20-week Olde English Bulldogge puppy was brought to this emergency facility with weakness and difficulty breathing after being "restrained" at Daddy Dog Care Inc (see separate review).
    What stands out most is the compassion, communication, and responsiveness of everyone that worked there. They really made me feel as comfortable as I could with an awful situation. Doctors Schnable and Ryl and many other emergency techs did their very best to save Esther and make her comfortable. She was on life support for about 14 hours before dying. They kept us updated continuously, even providing update calls in the middle of the night. We never once had to pursue them for an update. They gave us all records and reports quickly and without bureaucratic delay.
    I obviously hope nobody ever needs emergency critical care for their pet, but if so, I highly recommend this place.
    I know they did all they could for Esther.
    - THOMAS B.
  • A
    Lake Forest Pet Nannies
    Leslie was excellent!  Very professional.  Leslie came over for an interview with me and my cat before i left for the week and went through all the details of how to care for her.  I came home to a very happy cat after being away for 7 days.  Leslie left detailed notes for each visit that was a pleasant surprise to read on my return.
    - Christopher J.
  • C

    Animal Care and Medical Center had been my parrot vet service for 14 years under the guidance of Dr. Timothy Harris (with a specialty in birds and exotics), his assistant and wife, Karen, and a fine staff that evolved over the years but was always reliable, cordial and professional.  Dr. Harris and Dr. Soma (another Vet that worked there) saved my parrot's life with a difficult surgical procedure.  I came to view Dr. Harris and Karen as if they were my own internal medical professionals - but for my parrot.

    Several months ago, Dr. Harris sold the practice.  I was not totally surprised that this occurred because it was something he talked about down the road and to provide less time "running a business" and more time just working with patients and enjoying his free time.  But it was my understanding was that he intended to work there a few times a week because of his specialty, expertise and long association with many of his patients. 

    It had been only 12 weeks since my last visit and all was well.  When I made an appointment with Dr. Harris last week, I was shocked to learn he was gone as were most of his key employees.  I was told over the phone that he had not yet finalized his part-time schedule but would be working there.  But this was obviously not true.  When I got in the office, I was gold he had retired.  All of his former key employees were gone.  The fact that there was no website notice or letter sent out to longtime clients came as a shock to those who'd come to rely on Dr. Harris and his staff over many years.  He was a dedicated Vet to all creatures great and small.  I found this very suspicious and at the very least , certainly not a positive way to transition and market a new practice - particularly to former patients.

    When I arrived for my appointment, much of the framed art and other accessories that adorned the office and made it so personable were gone.  There were holes in the wall.  Things looked so bare and "rough."  It did not leave a good impression.  At the very least, a sign stating "pardon our dust - we are redecorating" or some notice of transition would have given comfort to Dr. Harris' clients.  Having been in business, it just didn't "smell" right.  I did not feel confident.

    Therefore, I can no longer vouch for this vet practice with new owners/staff for which I gave rave reviews in the past.  I am kind of lost at this point. A testimonial (from me) on the practice's website is still there but applies to the former owners.  Make your own decision if deciding to use this practice. 

    - HOPE F.
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