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Find Top-Rated Vernon Hills Custom Furniture Makers

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Furniture reviews in Vernon Hills

  • A
    Citrano Upholstery & Furniture
    Work was done in fair amount of time and vendor picked up and delivered sectional sofa. Work was first rate and we were pleased with the final result. There was some confusion in communicating the final price due to an upgrade in the material used to replace the cushions but in the end I was all right with the cost upgrade. Bottom line, the pricing for work are at the upper end of the spectrum but the final results I found to be worth the price.
    - Thomas N.
  • F
    Interior Solutions Upholstery

    The owner and upholsterer inspected the sofa in the home to ensure that they could do what we were asking.  They inspected the sofa and determined that the work could be accomplished.  A price was quoted for the material and the labor and the couch was picked up from the house on September 19, 2015.  We requested and were assured that the work could be completed by Thanksgiving.  When the week of Thanksgiving arrived, we had to call to inquire as to when the sofa would be delivered.  We were first told it would be Thanksgiving morning.  After we expressed our displeasure, they agreed to deliver the night before.  On the night before, they called and said it would have to be in the morning.  On Thanksgiving morning, they call and said that the were not done and could not make the delivery.  We went with folding chairs and many apologies to our guests on Thanksgiving day.  We visited the shop the Monday after Thanksgiving and much to our surprise, we found that very little, if any work had been done on the sofa.  Essentially, they had it for over two months, then grossly misrepresented the progress on the sofa by scheduling and then canceling two deliveries the week of Thanksgiving, and when challenged, we were told that they have been very busy with other customers.  One can only hope they did not misrepresent themselves to others.  After getting all kinds of assurances, they continued with the work with the understanding that the Christmas holiday would NOT go by without our sofa being returned.  The week before Christmas, we again visited the shop, and while progress had been made, they were still far from done.  We once again expressed our dissatisfaction.  We gave them a drop dead, ultimatum date of the Tuesday before Christmas.  When the Tuesday arrived, we again got a call that the sofa was not ready.  We told them at that time that they could keep the sofa, we would like our money back and the we would be filing a claim in small claims court after the first of the year.  They begged and pleaded for more time.  After 20 aggravating minutes on the phone, they said it would be ready on Wednesday morning.  They did indeed delivered the sofa on Wednesday morning.  They offered to take $75 off of the amount remaining due which we considered an insult.  We ultimately settled for a $150 reduction.  The workmanship on the couch was average and while the end product fell short of our expectations, we are glad to have our sofa back.  As far as the entire affair, it was one the most aggravating experiences we have had to deal with.  They essentially held our sofa hostage for over 3 months.  They grossly misrepresented the progress that that had made along the way (essentially, we were lied to on several occasions).  This is an untrustworthy organization and I would strongly encourage others to look for another upholsterer should you need this type of service. 

    Very aggravating.

    - Reava D.
  • A
    Dennis was very professional and prompt in his email responses.  He had several questions about the condition and size of the table, and I verified it to him via pictures that I emailed him.  I told him I had another competitor that wanted to buy the table, and he raised his offer by $50.   It turns out that the other competitor was an ad from Craigslist and when I asked that person his name and name of the company, he ignored my questions.  I did not feel comfortable about letting any person come into my home, and saw the high reviews that Dennis received.  In my mind, if a person puts his name, address and phone number on a website and if he has high reviews from Angies list, then that made the choice very clear.  I am wary about who I let into my home, and the reviews here on Angies list alleviated my concerns tremendously.
        We communicated over email many times, sending pictures (legs, felt, width) and arranging for a day when they could come.  His crew came and it took them all of 30 minutes to disassemble the pool table and carry it out of my home.  They gave me a check, and it cleared without any problems.  You could tell that they've done this many times before.  
       I was very happy with his service and was afraid that I'd have to pay a fee for disassembling and removing it, but there was no fee.  I'm glad that things worked out and I could reclaim part of my basement!
    - Brian T.
  • A
    Nice work. very fast and smooth. They moved my upright piano from a garden style apartment to a 2nd floor town house. There are 7 stairs in apartment and 13 stairs in the townhouse. I thought it would be difficult but it turn out it is pretty easy for them. Only two people and it is done. Definitely will use them in the future. 

    - Ting X.
  • A
    Kevin and his crew were great - they did point out the turn but they said that they could complete the move. They arrived on time, they did not disrupt the home of the seller, and they moved the paino into my basement as I requested. The price was very competitive and Kevin and his crew were great to work with. I was really surpised at how painless the move was... they were great firm to work with
    - Brian P.
  • A
    Bottom Line: Kasia (design assistant) and Dan (Owner) did a fabulous job designing, building and installing a curio cabinet in a difficult spot and making it very functional and attractive. It exceeded our expectations. However, communications could use a lot of improvement as details of previous conversations were often lost or not written down and needed reconfirmation. This was a little scary, but Dan is a very nice man and as I said, the results were outstanding and Dan always did his best to call us from his cell and keep us informed. The results are what count. I felt the pricing was a little high and a few items were forgotten in the original quotes - but they are working with customized solutions to space challenges and this does come at a premium.
    - HOPE F.
  • A
    Camacho Refinishing & Repair
    Alex did a fabulous job! When he came out to give me an estimate, I could tell right away that he was a true craftsman by the way he looked at the set. I had gone to his workshop and seen some of his work and I was impressed. He came and picked the set up. He got it finished quicker than expected. He delivered it and unwrapped it carefully. He seemed to be just as excited about the finished result as I was. He was touching the wood lovingly as he told explained to me what he had done. He had also made some repairs here and there and you could not even see where they had been. The cost was worth every single penny. I just can not praise him enough and I am so lucky to have found him to do this for me!
    - SARAH S.
  • A
    They were very helpful. We had difficulty finding a buffet that would fit our dining room since our table was so wide. They were very willing to search for a piece to fit our needs and were even supportive of us purchasing furniture from another store if it fit our needs better. We ended up buying both the table/chairs and buffet from them. We love the beauty and quality of their furniture. Their furniture prices include delivery and seem reasonable for the quality of the furniture. The one difficulty we had was that our arm chairs were not delivered with the rest of the dining set (they had been placed on a separate order b/c the table had been previously ordered by the company). The company was very accommodating in fixing their error. They made a special trip that same day to deliver the arm chairs.
    - DAARON & AMY D.
  • A
    Outstanding. This service came recommended by two friends who had Grand Pianos moved. Kevin is extremely knowledgeable about pianos. He is extremely careful and smart about how to move heavy objects. He has a knowledge of pianos and their workings. He and his partner have this service down to a science.
    - HOPE F.
  • F
    Bella Custom Cleaning Ltd
    It hasn't been done
    - Grant K.
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Custom Furniture Makers in Vernon Hills

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