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Flooring reviews in Vernon Hills

  • A
    Comfort Carpets Inc
    Rob came out twice to show us samples of flooring. After finalizing the selections, the order was placed and materials were delivered a week later. The job started the next day with a large crew and in 2 1/2 days we had beautiful new floors. The installation crew moved our furniture from room to room as they ripped out carpet and installed the new floors. Rob even sent a cleaning crew the last day to help with the post work dust.
    - Beth D.
  • A
    BM Remodeling & Painting
    Overall, the project went well and our master bathroom looks beautiful! I appreciated Sebastian and Kasia's input when designing the look of our bathroom, which turned out modern and elegant. Sebastian went to multiple locations to pick up the materials and they were always responsive whenever I had a question during the project. The workers also added insulation inside the shower wall and the noise of running water was greatly reduced in the hallway. I think the price was reasonable, and we are very pleased with the end result.
    - Suzy P.
  • D
    Floor Decor Carpet One
    This company just doesn't seem to have their act together. I scheduled a meeting with the owner, Dan, to come out this past Saturday at 9am for some insight/advice and to take measurements and he never showed. He called me back after they opened shortly after 10am and was very apologetic and we rescheduled for the following Saturday at the same time. OK. I'll give him a pass I thought. Then, out of the middle of nowhere, unannounced and unscheduled, some guy from their store shows up at my house at 8:45am this morning claiming he was there to take measurements? Um, what? I certainly never requested him to come out let alone at that time as my wife and I were getting ready to leave for work. I specifically asked to deal with the owner himself. This just comes across as disorganized and I'm afraid it could be a sign of things to come if I conduct further business with them. I'll reserve final judgemet until after I meet with Dan this coming Saturday (if he shows) but until then, count me as skeptical.
    - Mark V.
  • A
    Markovic, Inc.
    I contacted several companies with the list of activities that I wanted completed and most said that this job was too small and they would only complete complete renovations. Dragan, the owner of Markovic, contacted me and was happy to come over and discuss all of the requests. He was punctual and provided me a quote in a very short period of time. The quote was in the range of what I expected and thus did not get another opinion as it was already frustrating trying to find someone to complete the tasks. Being that my partner and I work we were not able to be home most of the time that the work was going on. A key was left for him or his team and they were very respectful of the house. They minimized the dust from sanding the floor as much as possible by hanging up tarps and Dragan's wife came by after to help clean-up the dust. Given how cold the weather was for this time of year they had to utilize the garage to store some of the stained trim and wood which was very reasonable. All of the worker's were very nice and professional and Dragan would respond to any questions or concerns that I had. With multiple projects going on like this some items can be overlooked but a quick email and it was taken care of. It was about 9 days when someone was in the house working but not the entire day. They cleaned-up very well and I was given what I was promised. When there was an issue with the way the master bathroom door was placed Dragan agreed with me to move the switches to outside the room to be more accessible while still allowing the doors to not bang into each other. There remain two small final touches to complete which they have on their to do list. Very pleased with him and the entire team and would highly recommend especially if you have multiple items and are looking for one place to go.
    - John P.
  • A
    Chicago Flooring Innovations

    Our journey with Chicago Flooring Innovations has been unique. In the end, the company and its principal Octavian have exhibited true integrity and professionalism that is rare in companies today. The floors in the home we purchased were in bad shape and after several attempts, Octavian's crew wasn't able to salvage them. Unbelievably, Octavian offered to replace them (rare and kind!) with high-end bamboo floors his other customers had found to their liking. We soon learned that our installation as floating floors, which was guaranteed by the manufacturer but was a first-time installation for this type of floor for Octavian's crew, was not conducive for these floors. Octavian investigated and learned that other homeowners nationwide with the floating installation experienced the same gapping and cracking that we did. After trying to rectify the situation to no avail, Octavian went way above and beyond. He allowed us to choose floors, virtually any floors, we wanted and installed them. I have a feeling we did not choose inexpensive floors and Octavian absorbed the expense just to do what is right. We are super appreciative.

    Knowing who to trust is difficult these days. YOU CAN TRUST CHICAGO FLOORING INNOVATIONS. They could have walked away and didn't. Octavian's crew told me they are treated very well and are very happy... and that is telling. In the end OUR FLOORS ARE BEAUTIFUL.

    Highly recommended!!

    - Kim L.
  • F
    American Decorators
    The provider was hard to reach. He changed the appointment time several times, before he could show up for a quick check up on 1/21/2016. He promised to provide me a quote for stair improvement after the check up, but nothing was provided in the next whole month.��I would like to hire him to change the carpet to laminate flooring, starting 2/22/2016, which he agreed.But he never showed up. I called him twice yesterday on 2/22 and once today on 2/23, but I could never reach him. What the heck is going on with this guy? Avoid him and his lousy service. I will contact the customer service for Angie's list and try to get a refund. I do not know what will happen next. It is quite an unpleasant experience.

    (Update) The provider finally contacted��me two days later. He apologized for missing the appointment because he thought
    it was 2/29. We made a new appointment at 3/31. It seemed to finally be on the��right track. However, one more day later, he texted me and said he was correct��about the appointment at 2/29. I replied that I am sure it was 2/22 because it��was the first Monday after my vacation and it could not be 2/29 because I will��be out of town that week. Can it be messier? Yes. He texted me a while later and said��that he CAN NOT do laminate floor installation. Why did not he tell me that on��his first visit back on January? It is hard to believe that a company who can��change carpet to wood on stairs can not do laminate floor installation. WHAT A��MESS!!! Now I passed the 30-day deadline to get refunded. What will happen next? How can I get refunded for my $1499?
    - Yongsheng P.
  • A
    Handy Men & Mrs Helper Kitchen & Bath
    Replaced floor, subfloor and tile around leaking toilet, reinstalled toilet, replaced leaking float valve.  Replaced bathroom sink faucet.  Contractor works by the hour.  Worked efficiently,  Billed 7 hours.
    - Carl S.
  • A
    Mordini General Contracting
    Tom did a great job on both bathrooms. He started with new cement board for the walls in the shower and bath areas. New fixtures throughout. Wall and floor tiles were set and grouted. Granite counters with new faucets and sinks. The sub floor in the master bath needed repairs and he replaced the entire sub floor which was not in his original quote. He suggested awesome glass doors for the master shower that look great. Tom is a real pro. He's on time, neat, works hard, and offers good suggestions on site. I would highly recommend him for any general contract work. Thanks Tom.
    - Rudolph D.
  • A
    Custom Care Cleaning & Restoration
    I am very happy with the service provded by Custom Care Cleaning & Restoration.  They were very responsive, on time, professional and thorough.  My carpet looks great!  I will certainly use them again and recommend them to others.
    - Peggy W.
  • A
    Lukasz Hardwood Flooring Inc

    Lukas delivered on his promise to do an excellent job, on schedule, and on agreed price. He is very knowledgeable on flooring and his advise helped us to make a better decision on the type of finish and stair spindles. He was also very flexible on scheduling his tasks in better coordination with other contractors. I was very satisfied with his work and hand him refinish my 2nd house.

    - Behzad Z.
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Flooring Installers in Vernon Hills

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