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Explore Our Solution Center for Helpful Sunroom And Patio Builder Articles

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Sunrooms And Patio reviews in Streamwood

  • F
    Creative Concepts Home Improvements
    THESE GUYS ARE CON ARTISTS.. NO CUSTOMER SERVICE.. THEY WILL ROB YOU AND RUN WITHOUT A CARE....I HOPE TO SAVE THE AGONY For someone else.. heres my story Well to start off we had a meeting with the sales guy Dan in April 2013 and he told us that our project would be very easy and the top of sunroom will bud up right to our house and we could do an open concept and it would be a four seasons sunroom. Pretty much told us what we wanted to hear, he sold us and we were excited cause we usually do our own work on our house, and cause we thought we were paying big money that it would turn out nice and we could sit back watch someone else do the work.  
    We ended up putting 44% down as a deposit. So they got our money and didn't hear from anyone for months til about July/August. We had to threaten to take them to court in order to get there attention. So, after all the phone/email tag we started work beginning of September. They had this concrete (Valera) come and pour a trench and they poured the concrete while it was raining out. The whole foundation ended up pitching towards our house and it was off a lot.. we told them we wanted it redone.. it ended up being a huge fight about it. These guys had a meeting at my house and I have 2 small children and these guys started arguing cursing and a hammer was involved. My kids were so scared! (So unprofessional). They ended up digging up the top layer (about 2-4") and repoured the concrete. It still came out uneven. We were sticklers cause we wanted to do tile flooring to match our kitchen since it was gonna be opened up from the kitchen. We were unhappy about it and they just said too bad!! They stopped working and pretty much told us we were going to court if we don't continue work. So we let them since we wanted this room done. So, after they had delivered the materials they had told us we had to pay more money in order for them to continue. So we did pay them. Once they started building we had problem after problem. They changed the entire room and it went about 2 feet higher than our roof so they had to build a layover on our existing roof (which we never approved). The guy Colin built our roof using 2x4's and using OSB. Which states clearly from Village to use 2x8's and no OSB. They had to redo it. We had leaks 3 different times (in our attic, thru the vents, into our kitchen into the attic, in sunroom) cause it wasn't done properly (he told me leaks are to be expected until it's completely finished). Than he told me for 2 weeks he was waiting for shingles to be delivered and finally I couldn't take it so I called to home depots and found them in stock. (They lied to us like this all the time and found out later they had him working on another job). They finally put up shingles.  We gave them another check for 30% (which equals to 93%) and than they took off and never came back!!  SCAM ARTISTS!!!! 
    WORK THAT WAS NEVER COMPLETED AND WAS ON CONTRACT!!!
    We have damage on our siding from them drilling holes
    In our house from all the water leaks (drywall and insulation in kitchen, bathroom and attic)
    They never started the electric ( was suppose to have 4 outlets inside and 2 outside plus 2 coach lights and a ceiling fan installed)
    Insulating the walls and drywall with patching and ready for paint
    Install a PTAC unit (heating and cooling unit)
    No trim on our two skylights
    We have 2 sliding doors one with a handle that doesn't lock and one with NO handle (no security)
    They never drilled drain holes outside for the water to come out of the windows (water backs up and comes into our room which soaks the wood all around)
    Missing trim inside on top of sunroom
    Sliding doors are loose and have HUGE gaps under the doors about 1/2-1" thick
    Was suppose to install our tile floor
    Suppose to take our sliding door out to our kitchen and expand walkway and case all around
    All the little details like making sure the windows are secure and leveled and caulked.. etc..  we have drafts coming into the room thru multiple locations.
    Also, on top of all that there is garbage all over our yard including loose nails. They were suppose to take this all away months ago and we have 2 small kids and a dog, they are restricted now.  
    Anything that could go wrong DID go wrong! This was such a stressful situation that I don't wish on anyone that is why I am writing this to hopefully prevent someone else from experiencing this..
     
    Brian (production manager) came to us pretty much said we will let you keep the last 7% and just finish it up yourself and if we don't take offer than we will have nothing cause they are walking away regardless.  I mean we paid this company to finish everything so we didn't have to worry about anything but it turned out to be the worst experience...  so UNPORFESSIONAL!!!! 
    The amount doesn't even cover half of the stuff.
    Ill update again once this has ended!!
    - Stacy T.
  • A
    Envy Home Services, Inc.
    We did not move forward on our project, but would call them if we change our mind.
    - Kim B.
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Sunrooms / Patio Enclosure Builders in Streamwood

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