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Moving reviews in Springfield

Real People ~ Real Reviews ~ Real Results

  • Apex performed above and beyond my expectations. I have moved a few times in the past but this was by far the best experience. The owner, Adam, was very friendly and efficient. He made sure his team moved my things in the estimated time frame he quoted. Nothing was broken or missing. I would definitely recommend them and use them for future services.
    - Vyvyan W.
  • The move itself went very well. Salesperson was nearly perfect on his cost estimate, driver was very talented, understanding, and professional. A few of the packers could have been better...but were adequate considering the required skill set. No delays whatsover; arrived at destination sooner than expected. Plenty of good communication. No damage at arrival. Destination agency's unloading personnel were fantastic. However, the only real problem is that there were no firm provisions made for the eventual disposal of hundreds of cardboard shipping cartons and packing paper, and the destination Bekins agency would not return to pick it up as we had been originally promised. We called quite a number of for-profits and non-profits etc. to inquire about recycling, donating, etc., all to no avail. In a gated and managed community with strict rules we could not just set all of this in the street and so had to hire an independent company to remove it all at a cost to us of $360.00. We were not expecting that after paying almost $15,000.00 for the move. Bekins should better manage this issue among their franchised local agents. We can't be the first this happened to.
    - John P.
  • Very well, movers were prompt (actually 20 minutes early), helpful, pleasant, & worked quickly. Nothing damaged, boxes stacked conveniently in new apartment, furniture placed as directed, piano was moved with great care, we were very pleased with their work.
    - Valerie H.
  • New City was absolutely the best!! I was so sick and dizzy with an inner ear infection when I was trying to help my daughter move into her new apartment. Not only did this crew move all of her belongings safely into her apartment, placing them exactly where she wanted them and putting them together, they helped me in my dizzy state into her apartment and made sure that I too made it safely on the steps! Wow! They first made sure that I was safe and then went about moving an entire truck of my daughter's belongings. Kudos to whomever does the hiring for this company, because you have the best of the best on your team! So attentive and professional. I will definitely call them again when we move her again!
    - Sue W.
  • Company grossly underestimated size of truck needed. Had to leave items in neighbor's yard overnight. Company estimated estimated 8.5 hours for entire move; it took them 7 hours just to load. They were suppose to reassemble anything they took apart, but the did not. They damaged a solid oak dining table. Then tried to up the charge $500.  Got no interaction until I posted a negative review on their Facebook page, but too little too late.
    - Kathy S.
  • My reservation was made for my move on 08/20/2016. The day before I received an email telling me that their vehicle broke down and they would be unable to help me move on the 20th. They wanted my phone number, which I believe they had because they had called me before and even asked for it when I was on the phone with them prior. I then called their office around 2PM to speak with them and after the phone rang 4 times, I got the voicemail. I left a message and asked them to return my call. It is now about 7:30PM and nobody has returned that phone call. I understand that vehicle malfunctions happen, and unexpectedly. I had heard such great things about the company, and my one experience with them turned in to a dud. I wish the customer service would have been better, and maybe they should have kept better record of my contact information. I would use their services again, in hopes for a better experience.
    - HEATHER C.
  • In Columbia, I had a very wonderful experience moving. I didn't decide to do this, we weren't sure, we have moved the house like 4 times and with this contractor, I wasn't sure what was going to happen. I didn't even start packing until the Monday before Thursday is the closing. I had to have them come Wednesday night. I kept regular contact with him and I told him like I am not sure how this is going to go. I had lined up for the other rooms and might just have to cancel out. They do it part time, they do it after their other job and they work in the evening and weekends. They brought in a crew, they were a family, and the crew included 2 children, his probably, and those 2 little kids packed up my whole kitchen for me, no breaks or nothing. They came at 6 and they were done by 9, a 3 bedroom and 2 bath house. We were astounded and they were so, so kind. They weren't rushing me, I had some health issues and I wasn't able to do so much but they were like what do you want me to do with this, is this something you want to go or not, it was so sweet. I could recommend them in aheartbeat. The price, I can't remember exactly how much it was, I think I should have given more because they just added the stock, I thought they were good. I would recommend them to somebody for load up or unload, they do both ends. I don't think they move you, they just load your truck for you. Strongman Movers, they may move you if you are moving some place local but we were moving out of the state. I loved it. I believe I paid them more, he wasn't going to charge me for his children and I was like you are kidding me, I am not paying for your kids, I couldn't believe it but those little burgers were working hard. I appreciate hard workers. I re-figure it and it was kind of cute, he was so funny, he was cute. I would rate them five stars, down the line 'A's.
    - Marcia T.
  • The Penske Movers, Penske Rentals, they were good. The Penske rental people in Columbia were good but I don't recommend the moving company that they have. We used the Penske 800 number. The people they contract locally that help you load and unload your rental truck, they were extortionists, they had us over a barrel. They came 2 hours to Springfield to unload our truck and we just couldn't take it, we were very uncomfortable with them. I wasn't pleased with the job that they did. I don't know who the movers are, I really don't know who the movers are. They are independent contractors. If you call the 800 number with Penske and they put you in contact with and they arrange for the people who come and meet you at either your leaving location or in location to load or unload the truck. I wouldn't use them again. As far as the rental place in Columbia, the Penske rental place, the truck and everything they did, I was pleased with that. We had to change the date umpteen times because our contract kept moving through. He were real good with making those changes with us. Don't use them, I don't recommend their moving people. Getting the truck and everything they were good. I would grade them high but except that I don't like their moving organization.
    - Marcia T.
  • Moscardelli staff responded to questions by phone and came to the house to provide an estimate. Scheduled the move for 8:00 a.m. Two young men came promptly at 8:00, introduced themselves, did a walk-through and started the move. Furniture and  boxes were in the new house in about 3.5 hours. Between my husband and I, we have used Moscardelli on at least three different occasions in the past and were pleased with their response each time.

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    - Sharon W.
  • Arrived promptly at the agreed time ready to work. Surveyed our goods and determined we would need to make 2 trips for our in town move. Sam and his helper Cody worked diligently to get our belongings loaded and then unloaded at our new home. I can't say enough good things about the professionalism of this man! He treated our things as if they meant something to him. We will definitely hire him again or recommend his services.
    - Anne G.
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Moving Companies in Springfield

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