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Hvac Repair reviews in Sparta

Real People ~ Real Reviews ~ Real Results

  • When I called on Friday and explained what we needed I understood the need for the Tuesday 230pm appt. This would not be a typical service call for the coils to be cleaned. Rather I was in need of estimate of what labor, parts etc would cost to repair the unit. I spoke with a gentleman (no name was given to me) who explained why the need for Tuesday which I agreed and understood.

    On Tuesday at 230pm there was no one at my home. By 330pm I still had not heard from the company as to why the delay so I called the office and spoke to a female (again, no one identified themselves by name. Only by company name.) who stated she had no idea about our appointment as it "was not listed in the books". She stated she would have to "call the crew" and "see whats going on". At 4pm a gentleman shows up at our door, unfortunately just as thunderstorms were coming in our area, from Wilson & Sons. He is in a hurry and states he will not work his crew in the rain (ok, I can appreciate that) and we negotiate another time for the next day Wed the 22nd which was to be at 10am. 

    Wed morning by 11am we have not heard anything. We call the office and again get a female who stated she had "no idea why they are not there" and promises to "have the crew call you". No calls. We call again at 1130. Same female, same statements. We wait, we call again at 230pm. Same female, same answers. By 315pm with no contact from this company, other than the calls *we* initiated, we call and tell them to never mind. We will get another company to perform the service. Again, the person answering the phones was the same female we have been dealing with all day. 

    Wed afternoon at 335pm we get a voice mail left from a male identifying himself as "Mr. Wilson, from Wilson and Sons". The message left was rude and condescending. Mr. Wilson stated his secretary "called you this morning" (no, she didnt) "we are not a Dr's office who can drop everything to rush when you want us" (We had an appointment scheduled. I do not consider asking someone to keep their end of the agreed upon appointment time asking them to drop everything and rush to assist me) and "there were power outages we had to take care of first".

    We realize emergencies happen and need to superceed schedule times all that we ask for is honest, polite service and communication. Wilson and Sons failed on all accounts. Had they told us immediately that they had to tend to power outage situations we would have graciously rescheduled to another day. Instead we wasted an entire day waiting on non-existant service and communication.  
    - Paulette W.
  • Excellent customer service from the very start. We called this company after having a negative experience with attempting to get another company out to do the same service (that company never showed). From the initial call to the office to the close of service Heuman Heating and AC was professional, polite, and honest. The secretary at the office let us know she would have to see when a crew could come out; she placed us on hold and came back to let us know a service man could be out to see what needed to be done and would be at our home within the hour. 

    Jim was at our front door within 45 minutes. He checked the AC, let us know immediately what needed to be done to repair the unit and offered to do the work right then. We agreed and within 90 minutes our AC unit was serviced and cooling efficiently! Jim even showed my husband how to keep the coils clean, offered suggestions on how to reduce dust (explained the various types of filters and what each one does etc) and pollen's in our home.    

    We will be using Heuman Heating and AC again when it is closer to the fall to have them do a fall check on our furnace! We will be customers while we are in their service area!
    - Paulette W.
  • unknown
    - Carl A.
  • Call placed and consultation set up. When they came out for consultation prices were reasonable and fair. Work was performed to expectations.
    - Paulette W.
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HVAC Contractors in Sparta

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