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Garage Door Repair And Installation reviews in Sleepy Hollow

  • A
    Next Door, Inc
    We called Next Door on Sunday and left a message. They returned our call early Monday morning and by 11 am Next Door had a repairman at our house and within 30 minutes the spring was fixed. Ray, the repairman, also fixed the light on the door opener, oiled and lubricated all parts, checked door balance, checked photo/safety eye alignment and replaced 2 weather strips.
    - LINDA J.
  • F
    Consolidated Garage Door Ltd
    I couldn't have made it easier for this company. I had already done my research  and knew exactly what I wanted.
    They stopped by 06/25/15 , measured & took a 50% deposit , which took all of 10 minutes .
    Everything seemed fine when the door was installed 07/16/15 . It was louder going up & down , but I figured it was due to a heavier door .
     On 08/02/15 the door started malfunctioning ; bouncing back  , then not even coming down at all. 
    I tried to call Consolidated door , but they have NO EMERGENCY or after hours number.
    Customers just have to wait until their usual business hours.
    So I called the emergency number for the company that installed the opener in 2012  .
    I was called back in a matter of moments  ; they had me look at the sensors to see if there was debris (none) & make sure they were lit ( they were. ) 
    It was explained to me that the vibrations from the door were causing it to back up , so they had me press & HOLD the button to get the door to close on that 90 + degree day.
    I got a call back from Consolidated on Monday at which time they were very uncooperative about coming to look at the door around my schedule. I can be home at 430p , which is plenty early for a week day.  Since they were unwilling to come after work or Saturday , I asked if I could hire someone else & have them reimburse me - I was told this would "Void my warranty". They tried to get me to have a neighbor be responsible for their visit if I couldn't be home at their convenience- I think any homeowner could see the problem with that.
    The manager was literally expecting me to take time off work for this. ( how do they think I get the money to pay for the door ?)
     At one point the manager even asked me, well how were you home for the install ? ( vacation day ) .
    We left the conversation with the statement that they couldn't be sure when someone would be in the area , but would call me IN ADVANCE to let me know when they could be expected.
    Not exactly what anyone could consider good customer service.
    There seems to be some confusion with their concept of WHO is the CUSTOMER , & WHO should be ACCOMMODATING WHO.
    Monday 08/03/15  & Tues 08/04/15 I hear nothing from them so I run errands on the way home from work.
    As I'm returning home 08/04/15 I get a phone call from their tech telling me " it's 440pm & where are you ?"  
    If I had been #$%^&*  informed in advance they would be there, I would have come straight home !
    THE TECH EVEN HAD THE NERVE TO LIE TO ME & TELL ME THEY HAD CALLED ME TWICE EARLIER IN THE DAY.
    Really? If you had confirmed with me the first time , there would have been no need to call a second time.
    Monday 08/03/15 & Tues 08/04/15 the door seems to be working on its own now. For how long I don't know. It still makes rattling noises going up and down.

    As far as Consolidated Garage Door Ltd is concerned THEY GET A ZERO  for service after the sale.

    ***Update....Spoke w Phil at Consolidated 08/15/15 today @9:30 ....explained to him after examination that the garage door opener was not connected correctly by the technician...The tech probably figured "hey, it's not our opener , so who cares if it breaks ? "
    The bolt is connected crooked , so no wonder it shakes each time the door opens & closes.
    Phil actually told me "they only come to fix their mistakes during 'normal business hours' , like I'm a 1950's housewife with nothing to do . They had the opportunity to do the job for hours the first time. It is not my obligation to take time off of work due to THEIR MISTAKES.
      The mistakes being; The door opener is not vertical causing the trolley to lean to one side which will eventually wear it out. The two bolts connecting the arm are even crooked. I sent photos to the wonderful company that installed the opener 2012 & they called it a "hack job".
    - LYNN L.
  • A
    Absolute Doors & Home Services Inc
    Matt was punctual and very professional.  He installed the garage door and garage door opener in a few hours.  He took the old door away and left everything clean and neat. I appreciated his full explanation of the safety features and his assistance in setting the security features of the door. Matt gave me an estimate yesterday and was able to install the door today.  I was thrilled with his service.  He also listened well and was able to show me a variety of options to meet my needs.  I was glad to have him at my home and would recommend him to others.
    - Kathryn F.
  • A
    Four Seasons Garage Doors
    This is the second time I've used this company's service. Responded same day promptly. Had parts in stock. Did not have to have them ordered and wait. $45 paid to Angie's Big Deal, $90 for gear, $150 for circuit board. Also gave some instruction to avoid damaging our old system, by too quickly repeat opening and closing.
    - David C.
  • A
    Xpress Door
    I called for my new husband, who was going to try and fix the door himself or figured he'd have to buy one or take it somewhere.  )) : Tired of manually operating the door in the cold weather, I called Xpress Door and was pleasantly greeted and told that someone could come out in two hours. We chatted and I learned that another customer had a similar problem which was easily resolved, so asked him to talk my husband through it. He did, and it worked for a couple of hours, but the next day, we had the same unresponsiveness to the button. So Xpress Door came out in a couple of hours and FIXED the problem by changing one corroded part. My husband is over the moon with my wisdom and amazed at Xpress Door's work ethic and fairness in pricing. (( :
    - Janette D.
  • A
    O���Brien Garage Doors - Chicago
    They did a tuneup for me several years prior so I just called them back in when my garage door started making noise again. They did a good job. The interaction was fine. The guy who came out was knowledgeable and did a credible job and did it quickly.
    - Mike Z.
  • A
    Quality Residential Electric Inc
    We purchased the 79 dollar electrician 2 hour special from Angie's List.  Before the purchase, I had called Chris from Handyman and Sons to assure that they would travel to our far NW suburbs.  Chris told me that he travels just about everywhere in the greater Chicago area and the North.  Within a few hours of ordering the Angie's List 79 dollar deal, I received a call from Chris to schedule the appointment for the two hours of service. He also talked to us about preparing for the visit by having parts ready to install so that we could save money.  This showed his value in being honest.  During the week, I had a couple of questions, which Chris answered that day.  He is an excellent communicator.  The night before the visit, he called to confirm the appointment.  Chris drove many miles to our house and arrived on time very early on Saturday morning, revealing his commitment to punctuality and professionalism.  Chris and his associate, John, worked well together and both were extremely  efficient and courteous.  It was amazing to us that they were able to get all the items on our list completed within 3 hours and gave us a very fair rate for a hard days work.  We have had many electricians to our house and none have been as efficient as Chris, none have been as fair as him and none have been as professional.  I would recommend Chris from Handyman and Sons without reservation.  We will be calling upon Chris to help us out again when we need something repaired.  We understand that he is very busy, but we are willing to wait our turn to have only the best assist us with our home.
    - Susan B.
  • A
    Beverly Garage Doors
    We just moved into our house in the beginning of May.  One of the first things we wanted replaced was our keyless entry to our garage.  The existing keyless pad was broken.  I went to Angie's list to see if there was a reputable company who could replace our key pad.  I found  Beverly Garage Doors and called the company.  I was quoted 125 dollas for the keyless pad and the garage door roller replacement.  John came to the house and looked at our doors and told us that we didn't need the rollers and replaced the key pad for 85 dollars.  That was 40 dollars less than the quoted price!!  Whenever a company can repair something under the original quote, I feel an element of honesty from them.  It was a pleasure to work with John, as he was punctual and a good communicator.  He called our house before his arrival and made himself immediately available when I called him with a question about the keypad.  Our home is an older home and some day we will need a new garage door.  When that time happens, we will remember how we were treated well by Beverly Garage Doors and give them a call. 
    - Susan B.
  • B
    Four Seasons Garage Doors
    It ended up fine. The door we chose has glass at the top, like a decorative panel. When they had it installed, they did it upside down, but they turned it over, which was fine. After the garage door was installed I noticed it was rolling roughly, and he said it was the motor, not the door. I said I don't want it to be like this, and had to pay more money for a different motor. It was a hassle to get it right, but in the end they did a good job.
    - Mary B.
  • A
    Absolute Doors & Home Services Inc
    Matt came out to install the new garage door and opener. He was on time, very professional and courteous. They got right to work and were completed in three hours. He showed me how everything worked and the door looks great! Would recommend him to everyone!
    - DEBBIE S.
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Garage Door Repairs in Sleepy Hollow

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