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Auto Repair reviews in Skokie

  • F
    Keiji Auto Service Inc
    First let me say, I've taken my Toyota Avalon to Keiji several times, and always had a very good experience. Until this morning! My "check engine" light is on, so I take the car in and Keiji's guy comes outside to read the code. He can't get the code scanner to work, for some reason -- okay, that sort of thing happens (btw, I had no trouble reading the code with my own $10 obd2 scanner at home, so obviously something was wrong with his machine). When I ask the guy, what does he suggest I do, his response is: "Get a new car" (exact quote). Of course, I thought he was joking, but no -- he repeated that response, plus a surly "take it to the dealer," after which he just walked away. When I went inside again to talk to Keiji, his own response to me was, "Well, what do you want me to do?" (also an exact quote). A few more words back and forth along those lines, and I left. Now, maybe Keiji and his guy were just having a really bad morning, I don't know. Regardless, I'm obviously done taking my car to a mechanic who (a) isn't able to scan a diagnostic code, and (b) when that happens, responds so dismissively and rudely.
    - David W.
  • A
    Bredemann Ford
    I purchased the service contract so everything is "free". I've only had 3 visits but they've been very good. They are just extremely responsive to concerns and complaints that I have. They answered questions. They were concerned with making sure they cleaned it up.
    - Robert S.
  • F
    North Pointe Motors
    Hello guys. Unfortunately had bad experience with this company and I want you all to know about it. Recently Okay! I agreed! My extended warranty covered almost "nothing" so I ended up paying over 1800$ directly to them and left vehicle there for another 5 days. After 5 days I received phone call from Adam who told me that problem is fixed there is 99% improvement and I can come to pick my truck up. I was happy about it and didn't even think about over priced charge for this "repair". So after I picked vehicle up and drove it around the block I was shocked ... VIBRATION IS STILL THERE. And there is no improvement at all. I called back and talked to Adam again, explained him that problem is still there and I'm very disappointed since they need to fix the issue that I came in with. He asked me to drive car for another 5 days and if it's not going to disappear to come back. Which I did. After a week I stopped by and asked them what's going on. Vibration is still there, no improvement in dynamics , nothing!!! They asked to leave the vehicle for another couple days. During this couple days vehicle was parked outside since it was winter time and snow was sitting on top of it , they not even brought it in the shop (yeah I especially was passing by the shop since I work in the area and I felt that they are "fishy") I got tired of it and I walked in the shop again and talked to the owner Timothy. I was asking for full refund and to install my old parts back and explaining them that they charged me for "diagnostics" and it was their responsibility to find the problem and fix it and if they can't fix it they are obligated to return my money back. Other parts that were replaced had nothing to do with shuttering vibration. He denied and after 2-3 days of constant arguing with owner, he agreed to return only 400$ out of 2200$. They just told me that :-"We dont know what to do with this vehicle" I would never come back to this shop and do not recommend you to deal with this guys!!! I lost lot of my time and money with them and I don't want you to experience the same. Btw. My shuttering vibration was fixed by another mechanic , problem was in transmission and he laughed hard that they "sold me" intake manifold replacement since there was no codes for it in ecm errors history.
    - Paul Z.
  • F
    McCormick Auto
    I brought in my car in to have a tire plugged. They patched the tire just fine. But afterwards the service writer crashed my car into another car in their lot. Scrapped the side of it all along another customers car. When I inspected the damage I was told it would rub out. Ha Ha, the guy broke all the bumper clips, removed a good amount of paint and damaged the plastic trim on the wheel well. After rubbing the area excessively he finally conceded and said they would repaint the bumper and that he would let me leave it and walk to work. I was never offered a courtesy car any sort of ride. At no point did anyone ever even apologize. They acted like my asking to have them fix the damage they inflicted on my poor car was quite an inconvenience. I came back to pick up the car that evening and found they had painted the bumper, but they didn't fix any of the damaged clips or plastics. When I pointed out how far from fixed the car was, they were very reluctant to offer to fix it correctly. Not to mention they still had the gall to insist I paid them for the patched tire before I left. Ha Ha, the nerve. I still don't have a car, we're on day two of this mess. All I want is for them to put the car back to the state it was in before they crashed it. I can't explain how disappointed I am. It's very true that when things don't go as planned a person, or companies true character show through. I am saddened at what I have seen from this place. I'll update this post and let you all know how this saga ends. But I am sure I will never give this place my business again and will warn all who will listen about the character of this place and it's employees.
    - Jeff O.
  • F
    Main & Crawford Auto Repair and Body Work
    It went bad. 
    The used part brought in was not a proper fit on my Ford truck.   The original sunroof was replaced but not well, causing a hiss while driving.  There were also dirty finger prints left on the ceiling upholstery. I complained and brought the truck back in where it was cleaned up and refitted.  Subsequently it rained.  My passenger ended up sitting in a puddle of water, and I developed water stains over 20% of the ceiling upholstery.  I came in with a slight leak and left with a far greater problem.  
    I asked for a refund of the $100 diagnostic fee to defray some of my future expenses to clean and refit the roof, since i do not trust Main and Crawford to be able do so, and I was rejected flat out.  I then was told the truck was also handled by the dealership (a year previously) and they could have caused the problem. 
    I want others to be aware of their lack of professionalism. 
    - Karen C.
  • A
    North Pointe Motors
    I had my vehicle at another mechanic for an emissions related issue that cost me 1000 dollars on a mechanics hunch . Tim scheduled for me to bring the car in to take a look . They found the problem quickly and resolved it .I highly recommend these guys.
    - joe s.
  • A
    CARS of America Inc.
    I had to drive cross country to Illinois to take care of my mom's house.  Unfortunately, I came during one of the hottest weeks and my A/C in my SUV finally died.  I would have waited until returning back to the Southwest to repair it, but I was traveling by myself with 2 dogs and needed the A/C for my pets.
    I called Monday morning and spoke with Frank.  He was extremely knowledgeable, asked me detailed questions about my car & the issue I was having, and was able to get me scheduled early the following morning (he was very flexible with my schedule since my schedule was very tight).
    I looked at their website and saw that they provided loaner cars, but unfortunately when I arrived the following morning they didn't have any to loan out, but Frank was able to call the local Enterprise Rental Car company down the street for me and was able to get me a rental at a discounted rate.
    After receiving the estimate shortly after dropping off my car, I went ahead and approved the work and was able to pick up my car the next morning.  For good measure, Frank wanted to keep it overnight to ensure they didn't miss any leaks, which is what a good shop should do.  Frank went above and beyond by having my car washed, and doing a multi-point inspection for free since he knew I was going to be on the road.
    Everyone that I met at the shop was extremely personable, friendly and courteous.  Frank even took care of returning my rental car so I didn't have to take any extra time out or be hassled with the drop off. 
    What I really liked about this shop is that I have a mechanical background (I used to co-own an automotive speed shop and fixed cars), and being a woman and having dealt with other mechanics who try to take advantage of that (thinking women don't know anything about cars), Frank knew all the right questions to ask when diagnosing, as well as explaining in detail the problem with my car without being condescending.
    If you want an HONEST mechanic's shop that won't rip you off, I would highly recommend CARS of America.  Not only is their work up to par, but they know what they're doing and treat you with respect.  Kudos to Frank and all the staff at this location.
    - Tuesday B.
  • A
    Keiji Auto Service Inc
    I wanted to try Keiji's Auto service because of the wonderful reviews I saw on Yelp and Angie's list. We have recently moved back to Skokie and didn't hav a local auto mechanic. Thru Angie's List I found out the Keiji had worked for Toyota company in Japan and works on Toyota's in his shop. We have a 2004 Corolla that had the Check Engine light come on and we also had a 2006 Toyota RAV4 that had the Maintenance light come on also. So fearing the worst I called Keiji and we brought both cars to him.

    Well he used the auto diagnostic machine on the Corolla first and opened and tightened the gas cap.. that was the problem. So we told him that the Maintenance light was on the RAV4 and he asked if we wanted the light off and we said yes and he got it to go off and told us that the light comes on automatically every 5000K miles. Then he wouldn't charge us anything, only took about 10 min. total. We gave him a tip anyway. Spoke to him for a few minutes. I am Japanese American and he reminded me of my Dad and my Uncles, especially my Uncle Ben who was a truck mechanic. My Dad and his brothers grew up in Northern CA and Keiji had lived in the same area at one time.

    He was great, saved us a lot of money and we have a new mechanic for our cars that we can TRUST.
    - Karen M.
  • A
    Executive Auto Shippers LLC
    We had a good experience.  We got a number of quotes; Executive Auto was well priced and very helpful.   Both Betty (the contact person) and the driver were very helpful.  The quote was clear.  Betty realized that because the car was in a parking structure on Michigan Avenue in Chicago that the rig would not be able to come to the car. So, she had the driver park nearby, take a cab to the car and drive it to his rig.  The car was delivered unharmed within the day range we were promised.
    - Karen L.
  • A
    Lefty's Automotive
    The guy came to my house and checked out my car.  It turns out it was no big deal, but he saved me SO much hassle by not having to automatically get my car towed to the dealership, only for the dealership to turn around and tell me it was no big deal.  Lefty's customer service cannot be beat, and I cannot say enough good things about them!  Thanks Bill!!
    - Joseph B.
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Auto Repair Shops in Skokie

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