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Health Care Facility reviews in Schaumburg

  • D
    Alexian Brothers Medical Group
    It used to be there were just issues once in a while with the hospital. This was before AMITA purchased it. Now I cannot go without having some sort of issue at the hospital. Most often, it is a billing issue. But they also simply provide misinformation when you call because they don't know which of their hospitals provide what services. As a disabled person in severe pain, I have decided to move my care elsewhere, as the Hoffman Estates location simply cannot (and will not) accommodate folks with pain. They will say they have places to lay down while you wait, but they do not. They say they will make a gurney available, but they will not. They will say they have recliners, but those are only at the Elk Grove location, not at the Hoffman Estates location (or if they are at Hoffman Estates they don't provide them and wonder what you are talking about when you mentioned you were told one could be available). But the final straw is their Billing Dept which sends out threatening notices when my insurance indicates on their Explanation of Benefits that the fees were paid in full and I owe nothing. Many times, the department can't even submit the bill properly, and again sends threatening notices due to an error on their end. It is so pervasive, that my insurance company just 'sighs' on the phone when they here it is another AMITA issue. To my insurance provider's credit, they have even called AMITA to help them properly submit the billing to get paid. But the amount of effort AMITA requires for me to work with them is simply not worth it anymore. I will be going to a different hospital in emergency situations and see if they can figure out how to get paid without their first course of communication being a threatening letter about how I have failed to pay them. My GP is in AMITA, but billing there does not seem to be an issue. So I will be keeping the GP. However, I have noticed medical office staff is declining in quality, and as part of a stand, I am adding reviews for those who seem unable to hire staff who can process billing and make my interaction with medical staff as seamless as possible. How a doctor's office is managed is very important for people with disabilities and people who are in pain. And if it can't get the billing right, don't you wonder what else might be wrong on your medical record?
    - P. Christine S.
  • B
    Time-wise, there tends to be a long wait from time to time so I would say their efficiency isn't the best but when they do see me, they're very helpful. If they don't know the answer, they give me advice on where to get the answer. I think they should know more than what they know; I was misdiagnosed the last time I went to them. It's usually a wait a long wait if there are a lot of people and we could be better served if we had more one person working there.
    - Billie G.
  • A
    Family First Dental
    They are very good and painless. They saw me right away when I had a problem. I had already had two implants and they did those very well. I am in the process of having a third implant. I am very satisfied with them. My wife started with them first and then I changed dentists and joined them.
    - joel g.
  • A
    St. Alexius Medical Center
    I had lots of tests done there lately. They've got a good thing going, scheduling is not difficult to go through, when you do go there, they have a good classic set-up so that you are take care of immediately and you don't have to wait for a very long time to go to your testing, and they have people to walk you where you needed to be. It was just a good experience for me and I'm happy to go there when I need things done, don't get worry about it, or I don't get scared. I have nothing bad to say about this hospital and even their food was good. I enjoyed the food over there.
    - Susanne B.
  • A
    Northwest Community Hospital
    I have had many encounters with NCH and am contnouously impressed with the quality of service and the whole customer care experience. They constantly strive to reduce wait times, whether in the ER or for outpatient testing, and the staff is just wonderful in all the areas I've encountered. I would HIGHLY recommend NCH as a hospital of choice.

    - RAYMOND G.
  • C
    St. Alexius Medical Center
    My husband didn't have a very good experience, because the doctor didn't have a very good bedside manner. The doctor on call was kind of difficult to work with. We take our child and we kind of know what's going on with them. They weren't really receptive to what we were saying. It turns out that he had strep throat, and they didn't test him for strep throat at all. We took him to another place and they took throat culture, and it came back positive. I don't know if he didn't have it. It is possible that he didn't have it the day that they took them. We would not use them again in the future.
    - Sarah D.
  • B
    Schaumburg Immediate Care LLC
    They have a few different doctors there. The office is a little run down but I do like that they have digitized records. So when you go in, instead of giving you a paper and pen they actually give you a big touch screen with a stylist and you directly enter in information. They also have a lot of in-house services right there which I like. Whether you need an x-ray or need to pick up a prescription or blood work, they have it all right there. We have seen the same doctor each time we've gone and I really like her bedside manner. She is very thorough and professional. She dresses a little non-professional but I don't really care about that as long as what she is saying sounds intelligent and well informed and is relevant as to why we are there. My son can get worried for no reason and she was very reassuring with him. When there were some things on the x-ray that they were unsure of, she ran it again and didn't charge us. Cost is reasonable. The only down side is none of the doctors have practicing rights in any of the local hospitals. So if anything happens or if you have any kind of an emergency and have to be admitted, you have to start all over again with someone new. Also, they only do general medicine. They do not specialize in anything. It is a walk-in clinic so any day or any hour that you need care, you can just go. The cost is around $110 and if you want to pay $100 a month for two people or add $25 per person, anyone can go any time and it is only $20 per office visit instead. They also take insurance.
    - Willow N.
  • A
    My whole family goes to this doctor. We have about 8 family members that go to him. Me and my husband visit once a year for physicals, and go every time anything comes up in between. We have had great results.
    - Darlene E.
  • B
    West Schaumburg SuperTarget
    They are superb. They haven't made any mistakes. When they say something is going to be ready, it is ready. They are very cordial and helpful over the phone if I need anything. They go out of their way to serve me.
    - Peggy D.
  • A
    Alexian Brothers Medical Group
    We have had a few experiences through the emergency room, and they have been really good. They have taken us in immediately either with my kids or with my husband. My husband had a rare disease that they diagnosed very quickly. We went to another clinic afterwards, and they told us we were lucky we had it diagnosed quickly. I really haven���t had to wait in the emergency room when I took my kids in during their illness. My son was sick because he had his appendix out a couple of months ago, and the triage nurse immediately called back. They took him back and took his blood pressure and did a thorough assessment of him. They said right away that they thought it was the appendix and had him in to surgery. Our stay there was good. The staff is very friendly and knowledgeable. It is convenient for us.
    - DONNA R.
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Health Care Facilities in Schaumburg

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