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Wedding Planning reviews in Saint Charles

  • F
    Ultimate Rental Services Inc
    The initial setup on Friday September 20th went Ok with a team of 4 guys there to setup the tent over my patio, they arrived a few hours late, but nothing outlandish.  A few plants did get stepped on during the install, but it was a tough setup, so I'll give them that.  After setting up the tent, they let us know that they didn't have the lights for the tent, and that they would return Saturday to install them. 
    Saturday morning one of the guys returned to install the lights.  One string had 15 watt bulbs, the other had 40 watt bulbs.  I supplied them with 7 40 watt bulbs to make them a matched set, with a fear that it would be too bright, which it was.  They didn't set up the tables and chairs which I did myself Saturday morning.  That's when I realized how dirty the chairs were, dirty hand prints, mud, and cake frosting was on the chairs.  Add 48 chairs that need washing to my to-do list, so much for their clean equipment we were told about. One of the chairs was also missing a pivot bolt, which I had to fix myself.  At this point Saturday at 11:00 we realized we were shorted one of the buffet tables and placed a call to their office, to see about getting one.  There was no answer and we left a message.  We then placed another call at about 1:00 still no answer.  72 Hours later no one has called.    This is simply disappointment, but it gets worse!  I used 2 of my own tables in it's place and had someone pickup a tablecloth for it, so we made do.
    The bad part came once they came to tear down the tent.  2 guys showed up to pickup the tent.  No one came to the door to let us know they were here, but just started the tear down.  Strange but not too bad.  The shock came when my wife came home  to inform me, rather than back up on the driveway, they decided to back their truck into my grass next to my driveway!  This let them get all of 6 feet closer to where the tent was, but they were putting tire marks through my lawn!  When I went out to talk to them, I was in a less than pleasant mood about who felt it was right to needlessly drive through my yard. one of the guys, claimed, "It was an accident and that he couldn't see while backing up!"  It was noon, on a beautiful day when he arrived, and he had a partner to guide him in.  This BS pushed me over the edge and I said if he can't back up a F*%king truck, he certainly shouldn't be driving.  I then instructed him to move the truck off the grass.  I took a few pictures of the tire marks, and then got back to work.  They were gone within 15 minutes of this, and I don't think they wanted to hang around much longer.  After work, I went back out to check out the patio, and make sure things were OK.  This is when I found 4 branches broken off one of my bushes, caused by dropping the frame of the tent onto it.  We also noticed some broken glass on the patio.  Looking around, we noticed they ripped one of the patio lights, completely out of the ground, broke the wiring and glass.  Like a child, rather than admitting what they did, they tried hiding it behind the wall, and left without mentioning it.  Class!  My wife contacted our sales rep, who said he was going to pass this onto management, but as of Noon on Tuesday we have had no calls back from them, at all!  If you want a smooth gathering, I suggest you find a better rental company than Ultimate Rental Services....  I just wish I checked Angieslist sooner, the 2 previous reviews were also an F!
    - Geoffrey P.
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Wedding Planners in Saint Charles

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