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Septic Tank Cleaning reviews in Saint Charles

  • A
    i called this morning, my call was promptly answered, they came this afternoon, finished the job all before the other two companies I  contacted, even called me back with a quote. You can barely tell they were here. We will definitely use Henry and his company for any maintenance needs and future pumping.
    - Delphine T.
  • B

    Black Gold was quite responsive and accommodating to need for quick work, given a scheduled event at our house occurring in a week.  Was forthright about need to widen path to back yard to allow 40 ton truck carrying new tank to gain access, along with the backhoe and bobcat.  Kept apprised of schedule in relation to rainy weather and need to act quickly.  Also warned that they would provide rough grading only of yard afterward and that seeding or new sod would be needed.  Responsiveness, timeliness, and basic work all get an A.  Grading and cleanup get a C.

    Attached pictures show progress of work on day done.  Grass and dirt was scraped off of the old tank and the backhoe used to break up the concrete of the old tank, then pull it out of hole.  Major pieces of concrete were loaded into a waiting dump truck.  Hole was slightly enlarged for slightly larger new tank.  New tank was trucked in and crane on truck used to drop it into hole.  Connections to existing pipework (with new fittings) were made.  New tank was covered and bobcat used to push in dirt, clay, and rocks, with excess dirt then mounded on top of tank for "settling" to occur.

    Septic tank has worked fine since job was completed.  Minor quibble in that I would have liked to have seen/understood fully the amount of drop between input and output pipes by demonstrating with a level or somesuch, as with sloping yard it was hard to gauge on my own, but since old input and output lines used, it is hard to see how it could have changed much.

    A bigger issue was the condition of the area after they finished.  While I understood that the heavy trucks would leave some ruts and that the area over the tank would need re-seeding and some leveling after the rough grading, the backhoe and the bobcat did as much damage to their own areas as over the hole, especially since clay and rocks were dumped by the backhoe on the nearby grass, rather than a canvas tarp on somesuch, leading to damage when the backhoe scooped up the rocks.  I, of course, did not expect perfection and I understand what rough-grading is, but three things about the grading bothered me.  The first was that when the bobcat started filling the holes around the edges of the tank, he started by pushing in the segregated dirt and grass taken off the top, dropping it into the deepest parts of the hole, then went on to the clay and rocks, guaranteeing that the top layer would be rocky and difficult to seed.  Secondly, he mounded plenty of extra dirt atop the tank for settling, but the settling occurs around the edges of the tank--the concrete tank leaves no room for anything to settle above it.  It would have been better to mound dirt in a rectangular donut around the edges of the tank where settling would and did occur.  I spent a lot of effort digging up clay from the top of the tank and moving it to the side.  Third, the workers did not do a good job of picking chucks of concrete from the old tank out of the dirt and making sure they went into the dump truck.  Consequently, I ended up with some sizeable chunks of unsanitary concrete in the yard which needed to be policed and discarded--dirty, hard work.

    Pictures show the work on the day performed, some of the chunks of concrete collected when I was attempting to level the mound of dirt, and the progress of the yard by the end of summer.

    - Linda B.
  • A
    Perfect Home Services
    Very good. Professional and solved a problem with my septic field that another company had struggled with and never did solve. Would highly recommend Perfect home services, although they are not inexpensive.
    - Larry J.
  • A
    G & L Septic Service
    was given window for arrival and was here in that window. very friendly and knowledgable about where to find tank. able to pay with credit and uses iPad. Very friendly and put us on two year reappointing system. Will use again.
    - Sherry W.
  • A
    Black Gold Septic did an excellent job.    They were very friendly and professional.   They found the tank without any issues and the damage to that area of the grass was very minimal.   The cost was about what we expected so I'd say they were very competitive.   I will definitely be using them on a regular basis for our septic.    
    - Elaine J.
  • A
    Our neighbor referred Bob's Septic Service to us and we have used their services several times over the past ten years.  They are always prompt and courteous.  During the most recent visit, they even told us that based on our household use, that we should extend the service interval by an additional two to three years.  As their tagline says, they are "#1 in a number two business".  We agree.
    - Robert H.
  • A
    The men were courteous and professional. Since our home was new to us, we weren't sure about where the tank was located. On a very hot summer day, they took the time to poke all over our yard until they found it. I could not be happier with their service and highly recommend them.
    - Maureen Z.
  • B
    Responsiveness is a bit of a crap shoot. I think due to the size. When you call, you generally talk to the owner Sue -- who is friendly, upfront and honest and generally knowledgeable about the system. Great at the normal maintenance stuff. Not so great when it comes to any troubleshooting. Not the most professional staff, but given the nature of what these people do all day long, I thought they were very nice. I recently had a problem with the electricity going to the unit (blowing out two motors which cost $800 to replace every time.) The solution, while honest, was less than desirable. Basically, she said her electrician was on short term disability and it would be best if I could get someone to do the work myself. Ugh.
    - KRISTEN W.
  • A
    G & L Septic Service
    Perfect -- made appointment for the next day, they showed up on time, did the job quickly. New equipment and nice people!
    - Robert L.
  • A
    Ron���s Tidy Tank arrived on time, and the pumping was complete without any problems.
    - DEBORAH E.
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Septic Tank Services in Saint Charles

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