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Gutter Cleaning reviews in Saint Charles

  • F
    Prime Time Window & Gutter Cleaning Inc
    While I had some concern regarding a review I read that cautioned about the actual amount charged being over the originally quoted amount, I followed up with Prime Time Window & Gutter Cleaning. After giving the specifics to Prime Time, I was quoted $90. I mentioned I saw a coupon for $10 off on their website and could I use it. I was told I could. After finalizing the price, I mentioned we were retired and were ���fairly open as far as day and time goes��� and I asked ���what works for you?��� The response came, ���we can come out tomorrow���. I asked if they could narrow the time down a bit as we have an older dog with incontinence issues and wanted to get him outside before they arrived. The response was they would text us. I informed them our number is a landline; call instead. With that set up, hubby and I planned our day. To our surprise, Prime Time showed up late afternoon. No call; wrong day. I told the guy I had to deal with my dog, who was getting excited and just might have an accident if I didn���t act. While I was in the backyard with my dog, hubby was so annoyed he told the guy to leave. Then came a call from Prime Time. The guy on the other end wanted to know why his guy couldn���t perform the gutter cleaning. We had plans! The appointment was for the following day! He actually had the audacity to say, ���You said you would be home all day���. I said no such thing!! (Thumbtack can verify this by looking back at the communication that transpired between Prime Time and me.) As I adamantly stated the appointment was for ���tomorrow���, we will be available ���tomorrow���. The response was, ���Yes, ma���am��� and I knew at that moment we wouldn���t be seeing Prime Time the following day, as scheduled. And Prime Time did not disappoint. They were a no show. Hubby called to inquire as to the reason they not only didn���t show, but didn���t have the decency to call. He was told they got hung up on one of their jobs and got behind. They rescheduled us for the following day (Friday) for the same time (3:00pm ��� 4:00pm). Do I need to say it? Yep! No show, no call, same excuse. This time when hubby called to reschedule, he picked between 8:00am and 10:00am Monday. By noon and no show, I called Prime Time and spoke with the same person I did the week before. When I asked to whom I was speaking, I was told ���Will���. When I asked if this was William Dron, I was told it was. I asked if this was the same William Dron who is the Principal, President, and Customer Contact of Prime Time (per the BBB website), in other words, the owner. And he replied no, he was not. So, I asked to speak to the owner. He replied, ���What do you want, we can do what you want���. Well, I just said what I wanted (to speak to the owner) because they apparently can���t do what we want (show when scheduled). After pressing to speak with the owner, he finally admitted he was the owner. I asked when they would arrive to clean our gutters. He was noncommittal, but said it would be that day. I asked for a call before arrival. Around 2:30pm, Prime Time arrived; no call beforehand. The guy who did the work was very pleasant and if it weren���t for the fact that he missed one downspout, I would have said he did a fabulous job. But as it was, I had to get out the ladder and take care of that one in the rain. (Hubby broke his back during the polar vortex and is still in a hard plastic torso brace.) When it came time to pay, the guy asked for $90. My husband handed him a check for $80. (He was concerned if we used a credit card, the amount charged wouldn���t have been $80.) It takes a big man to admit when he is wrong and Prime Time was wrong when they decided to show up unannounced on the wrong day. Prime Time was wrong to lie to me. Prime Time was wrong to repeatedly blow off scheduled appointments and not call once. Prime Time was wrong to ask for an amount other than that which was previously agreed upon. Prime Time never admitted they were wrong. Look for someone else.
    - Jill K.
  • C
    Pro Team Works Inc
    They responded right away and offered a great price to clean the gutters. I specifically asked in the email if the downspouts would be flushed and they responded yes. When the technicians came they basically just scooped all of the debris (we had mud and standing water in the gutters) into a bag and never used a hose to flush anything. They left the bag of debris on our property and splatters of mud everywhere over our gutters and driveway. I emailed that I was a little upset and they got back to me right away saying they could come fix the splatters on the ground. I didn't bother because I had already cleaned it up after they left. I guess I just thought they would be more detailed and leaving a clean work area and they were not. When the manager emailed me and saw the pictures he said "the gutters look clean to me and it's pointless to wash them out and the rain will clean up the mess on the ground" Quite honestly a horrible response when a customer has an issue. This review is just intended to let everyone know that when hiring this company just make sure they clean up their work area and flush the downspouts out if you ask, because if you do not double check, they won't do it.
    - Justin M.
  • F
    Pro Team Works Inc
    DO NOT HIRE THIS COMPANY! I have made the mistake of hiring Pro Team Works, Inc. on multiple occasions. From leaving our gates open (we are dog owners so this is a real problem for us) to non-responsiveness in scheduling to lack of quality workmanship (leaving a terrible mess after their gutter cleanings) to very poor customer service, they are not worthy of a second look. I do not recommend hiring them. They do not value returning customers and would rather collect a nominal fee as opposed to having repeat business. This last issue was the one that broke the camel's back. After I purchased a deal through Angies List for a single story home gutter cleaning the tech performed the work and left an invoice for me stating that we owed an additional $14 because our home was in fact a two story. Fine. My issue is...instead of making me aware of this at the time the tech was at my home, they stuffed an invoice in my mailbox. I was home when the tech did the work and, in fact, went outside when I noticed the tech was on the phone in his van. I asked if everything was ok, and he said, "yes, just finishing up!" Ok. No mention of an additional charge - which I would have been happy to take care of right then and there. Instead they insisted on calling me a couple of times a week trying to get me to send in the balance. I was not sending out of sheer principal. Rather than write off this very small amount of money they prefer to collect and have me not return as a customer. Poor quality. Poor customer service. DO NOT HIRE THIS COMPANY!
    - Brad B.
  • A
    Pro Team Works Inc
    They cleaned my gutters and did an outstanding job removed all the leaves that accumulated on my roof as well as my deck too!!Very happy with the service even though they didn't come at the time we had discussed they did come that day.
    - Suzette T.
  • A
    Experts Pro Service
    Excellent. Paul did all of the outside work - power washing, cleaning my gutters, screens and outside Windows while his helper washed the Windows inside. Both men were very polite and professional. Their work ethic is amazing. Paul even went into my garage and cleaned the window on the back door. My Windows even have the grids in them and he never complained about having to remove them to clean the window. My entire house looked great when he was finished.
    - Crystal K.
  • F
    MY WINDOW WASHING INC
    Dear Angies List,
    I've held off giving this company a review because I own my own business and Never want to degrade any company in any way if they do not deserve it BUT.....  The Individual that showed up on my front door step was the rudest most condescending person I have ever met!!!!  He could not care whatsoever about doing a quality job.  Prior to Chicago Winter's it's extremely important that your gutters are free and clear of ANY debris most importantly the Downspouts!!! so that your roof doesn't burst and leak.  WELL..... this individual could care less!!!!  and on top of it when I spent the entire day with him next to his ladder and handing him the hose to flush the downspouts he was addament that I was interferring with his work?!?!?!  What Work!!!  In plain language he was a Huge Jerk!!!  Never Ever want to see this company listed as a referal to Me for Gutter or Window Cleaning - EVER!!!!
    - EDWARD J.
  • C
    Pro Team Works Inc
    We used them last year. We called them back to do more work, but they never returned our call. Then they ran another Big Deal and we purchased it again. They came out and did a sloppy job this time. We also had them do our gutters and that was just sloppy also. I had to go up and put some of the gutter guards back in place. We also asked them for a bid on power washing our patio and they never got back to us on it. So we're done with them.
    - Wayne A.
  • A
    Shine-Brite Inc
    The crew arrived on time and got right to work.  They were super courteous and very thorough; they even went over the windows on a final check to make sure the glass was spotless.  We had requested a check on a clogged downspout, and the crew foreman went above and beyond by removing a fair amount of debris from the gutters along with discarding broken gutter guards.  
    My family and I felt completely comfortable having them in the house, which was not the case with two other window cleaning companies I used in the past.  I plan to set up an appointment with Brite Shine for November for the same services. Although I have paid less in the past, I rated Shine Brite's price as excellent due the quality of the product they provided.
    - Arlene G.
  • C
    Pro Team Works Inc
    The provider did not clean all of the gutters as I had anticipated.  They only cleaned out the downspouts which, of course, will become clogged again as soon as the material in the gutter moves to the downspout.
    - Patrick R.
  • A
    Pro Team Works Inc
    Great experience with Pro Team Works. They were quick to respond and schedule our gutter cleaning, the charges were clear and explained upfront. Service was performed on the day and time it was scheduled. Will definitely be using them again.
    - Kristen G.
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Gutter Cleaners in Saint Charles

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