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Fireplace Repair reviews in Saint Charles

  • A
    A-1 Safety Chimney Service, Inc.
    Very well! Technician was very courteous and knowledgable. We've never had a gas fireplace before and he was able to show me how to work it, how it's set up, etc. and answered all my questions about safety, etc.
    - Catherine L.
  • A
    Jiminy Chimney
    Arrived on time. Completed the service in an hour. Was very thorough. What impressed me most was the fact that although he cleaned a soot laden fireplace, not a drop of dust or dirt was found in the room after he left. Great job!
    - Stan Z.
  • A
    A-1 Safety Chimney Service, Inc.
    Technicians were on time and courteous. They performed the chimney sweep service as expected as well as inspected the various components of the chimney. They pointed out and documented (with photos) a couple of areas of concern and recommended repairs. We will be making the necessary repairs in the spring.
    - Weston M.
  • A
    Superior Chimney Services Corporation
    Very impressed with this company. I have used  2 other chimney cleaners and they were not as thorough.  Superior chimney staff were on time for appointment and explained all inspections. When I noticed on paperwork that they also cleaned dryer vents, I asked them to check our clothes dryer outlet as I wasn't noticing much hot air from vent. After cleaning the fireplace and making recommendations, they checked dryer vent and noted it was disconnected and tubing not fire safe. They took pictures of everything and followed up with photos via email so I could show my husband. They offered to complete repairs that day and replaced my "out of code" connections that were a fire hazard. The work took much longer than expected as outlet traveled and bent under roof. They kept me updated with all work and also had estimate of charges.  I know that it was a busy time of year for them with chimney cleanings and I appreciated that they finished our job and rearranged other appts that day. When my washer and dryer were a bit unbalanced the next day- they returned to fix that problem as well.   Would highly recommend this company.
    - catherine s.
  • A
    A-1 Safety Chimney Service, Inc.
    The 2 men that came out were great. They were both very polite and careful not to get my home dirty. Before any work was done the man that was in charge went over pictures of the problem areas and showed me the quote to rectify the problems. I did not feel pressured in any way and gave them the go ahead. The work took quite some time but when they were finished they showed me after pictures which they also emailed to me. The finished product was amazing.
    - Patty V.
  • F
    MAIN STREET FIREPLACE & BBQ
    On the date of the delivery they never called, and showed up around 10:15 am.  Said they knocked on the door, even though my wife was home the entire time and we have a loud doorbell.  decided to setup the grill in front of the garage and leave 6 min later. Never called either of the numbers they had on file or tried to ring the bell again.   My wife called saying they delivered the grill and then left, so I called the shop asking what had happened and the owner or whomever answered the phone said they tried to ring the bell, no one answered so they left it.   I asked why they didn't try to call or ring the bell again, and he said they didn't have the number. So I asked what my pregnant wife was supposed to do with a 300 lbs. grill that was blocking her garage?  Guy on the phone said he would try to call his guys and get them to come back out, and after several calls, they decided to do nothing. After my wife called again, he said, ?he wasn?t? able to get ahold of his delivery guys?.  So we have not only had to completely disassemble the grill to get it into the location it was supposed to be delivered, we had to set it up, and move it.
    Extreamly dissapointing experience and we will never purchase anything from them again. Not to mention the price for in-home delivery, setup, and cost of grill was way more expensive.
    - Michael C.
  • A
    Superior Chimney Services Corporation
    I was very impressed with Superior - making an appointment was easy, they called to confirm, and then they showed up when they said they would.  They did thorough inspections of both my fireplace chimney and furnace chimney, inspected my fireplace, took lots of photos (emailed to me for my records), and sat down with me for a good 30 minutes to explain the results of the inspection and outline all of my options.  And for this they charged me nothing - because they were technically unable to fully complete either inspection. Despite the fact they were unable to fully complete their evaluation, they still emailed the photos they took within two days.
    The gentleman who inspected my fireplace and chimney encouraged me to go online and check out his credentials, test scores, and standing within his profession.  This kind of transparency inspires confidence.  I expect that I will call Superior back when I have the funds necessary to repair my elderly and crumbling fireplace.  In the meantime, it will look nice and be drafty.
    - Cynthia L.
  • F
    CHICAGO FURNACE SUPPLY CO
    THEY SAID THEY WOULD GET A QUOTE TO US IN A MATTER OF A FEW DAYS. I HAVE LEFT MESSAGES FOR HIM A WEEK AFTER THE INITIAL ESTIMATE AND HE HAS NOT RETURNED MY CALLS. THIS MORNING I CALLED THE OFFICE AND THEY SAID HE IS A CONTRACTOR AND THAT THEY WERE UNABLE TO HELP ME. I ASKED TO SPEAK WITH SOMEONE ELSE AND THEY SAID THERE WAS NOTHING THEY COULD DO. I DO NOT WANT TO DO BUSINESS WITH A COMPANY LIKE THIS.
    - CHRISTINE J.
  • A
    A-1 Safety Chimney Service, Inc.
    Fireplace is beautiful. All work done in the same visit
    - Joan B.
  • A
    Superior Chimney Services Corporation
    Company called ahead, was on time, work scope was thoroughly and cleanly explained. Work was done in timely manned. Work is excellent. Everything about company is professional.
    - Robert K.
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Fireplace Contractors in Saint Charles

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