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Find Top-Rated Saint Charles Carpet Installers

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Carpet Installation reviews in Saint Charles

  • A
    Universal Carpet Inc
    Larry did a great job showing us flooring samples to choose from of different types. He was friendly, patient, and not pushy. He answered all our questions in a timely fashion. Nash's installation team did excellent work. They were neat, thorough, and they paid attention to small details. The end result was better than we expected. Highly recommended.
    - Steven S.
  • A
    FCA Flooring Specialists
    Tim at the store in St. Charles was wonderful! He was very helpful, good communication, and offered suggestions on what I was looking for and what fit into my decor. The insulation was within 2-3 weeks of ordering the carpeting. The installers were on time(early even bc they were told an earlier time to be there than I was given). They were professional and very efficient. The only complaint I would have is that they cleaned up, but not completely to my satisfaction. There was some dust and small pieces of carpet fibers around, but not a horrible mess by any means. I would definitely recommend them and use them again in the future.
    - Kris L.
  • A
    Universal Carpet Inc
    I went into their showroom and indicated my interest in replacing my carpet on our rental property. They did not try to up sell product and gave me a good choice and reasonable pricing for a rental property. Installed on time and looks great.
    - Kaelin W.
  • A
    FCA Flooring Specialists
    Tim (customer serv./staff) very helpful in helping to choose carpeting meeting my needs. We had to delay installation almost 6 months due to personal reasons - never any pressure to rush but Tim stayed in touch. When installation day came, minor problem with what owed. Tim took care of immediately and installation proceeded. Installers were neat, on time, professional and did great job - in and out. Very pleased. nd time we've used FCA and same experience as 1st time.
    - Wendy A.
  • D
    FCA Flooring Specialists
    Was supposed to be a two day job. At 5 pm they said they were going to finish that day - even though it was Friday and we had plans. They said they were told it was a one day job. 3 more people showed up at 5:30 and they stayed until almost 9 pm. They ruined walls, furniture and trim. Carpeting has lumps and seams showing. They put furniture back in wrong rooms and moved valuable items they were not suppose to touch.
    - jeff v.
  • A
    Carlson's Flooring
    The sales woman we dealt with was very nice and very helpful with our carpet selection process.  The quote process was slightly confusing.  It was quick and we weren't exactly sure what was included in the price.  If applicable, make sure you ask if tear out and disposal are included in the price.  Also make sure you discuss padding options and make sure your selection is reflected in the price. The installation was quick, professional and clean.  The carpet looks and feels great.  We'd definitely use this vendor again.
    - Michael J.
  • A
    Universal Carpet Inc
    The team arrived on time in the morning and was able to complete all work in one day.  They cut a few remnants from the old carpet that we wanted to keep for various projects, and hauled the remaining old carpet and padding away (included in cost).  They vacuumed and swept the floor after the removal and I was able to scrub a few spots on the floor that I wanted to deep clean before the new carpet came in.    They did some repair/replacement of tack strips.  They installed the padding and new carpet.  Before the team left we looked at the rooms and made sure all looked good.  I also received a follow-up call the next day to ensure I was happy with the final result.  

    - Gail K.
  • A
    Empire Today - Chicago
    Nile, our sales rep, was very professional and punctual when he stopped out to find out what we needed and to show us carpet samples.. Nile tried to close us for the carpet order that day but we were waiting on one additional carpet quote so I put him off. He took this quite well. After meeting with another carpet company I called Nile back the next day to schedule installation. We were able to get the install the next day which was important to us as our house is currently for sale. The installation crew showed up and did a great job. They moved furniture to do the install. We were worried that they might break something but they did a great job and the only issue was that the furniture was "re-arranged" in one of the bedrooms which was quickly rectified. They vacuumed up most of the loose fibers from the install and over ail they did a great job. There was some minor scratches to the trim. This is unavoidable when installing carpet but it was easily fixed with a bottle of Old English and a rag. The bedrooms were recently painted and I saw no scuffs or scratches on the paint from the install. Nile called the next day to ask if we were happy with the carpet install. We were very happy with the whole experience and we let him know.
    - Marty P.
  • B
    DeSitter Flooring
    I went to the showroom 3 days after the measure to look at samples.  The sales person sat down with me for about 15 minutes and answered many of my questions on types of carpets, padding, the installation process, etc.  The sales person understood my needs and was very helpful.  
    I was then left to look around by myself for samples.  I was looking for a carpet that had more than one color, and it was difficult to find exactly what I wanted.  I finally found a few that I liked and salesperson was able to give me a quote for the one I was most interested in.
    I wanted a quote on a carpet I had seen at another flooring company, but was told that they would have to call and get the quote, as they don't carry that specific style.  I said I was interested in getting the quote, but don't feel that the salesperson fully understood me, because he said he "could" run a quote if I needed it, but was reluctant to do it at that exact time, he told me to call or email with the details, even though I had them with me at the showroom.  I was a bit turned off by this.  
    Also towards the end of the visit to the showroom, the salesperson seemed distracted and ended our meeting abruptly to help another customer that had arrived.  I left feeling like the experience could have gone better.  

    - Gail K.
  • A
    Georgia Carpets

    The install crew arrived promptly as scheduled and did a fantastic job.  Georgia Carpet uses their own installers and the lead installer had over 22 years experience.  They were very professional and completed the job in about 6 hours.  We have found the work to be without error and enjoy our new carpet.



    - William T.
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Carpet Installers in Saint Charles

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