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  • My daughter suffers from extreme anxiety, esp. separation anxiety.  The NP expected to talk with just me in the room and send my daughter to the waiting area by herself.  I told her she would not do that and we should schedule an appointment just for me to come in if she wanted me to speak candidly about my daughters condition because I would never do that in front of her. They absolutely refused any request of modification which surprised me since the are working with people who have disabilities.  Then the wait staff and reception became rude.  They kept me on hold for great lengths, hung up on me, and spoke rudely.  They told me literally, and I quote, "The doctors never speak to the patients here. You leave a message with the receptionist and we get a message and call you back, but you will not speak to the Dr."  It was a huge disappointment.  I thought Dr Giakas would be the answer to our prayers, 'm just glad we got out before we invested too much of ourselves or money.
    - Gina H.
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Counseling Services in Roscoe

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