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Transportation reviews in River Woods

  • F
    Surreal Limo
    I highly discourage anyone from booking with Surreal Limo for any important event.  My wife and I booked a party bus for photos on our wedding day this summer.  The driver, Anthony, did not show up or call.  Our day-of coordinator contacted the owner, Brian Pfeiffer, and he did not answer, merely texted back that he did not know where the driver was, without any apology or backup solution.  We lost ½ hour of our 2 hours of wedding photo time, were not able to go to one favorite photo spot, and scrambled to find alternate transportation.
    We called Brian two days later, from our honeymoon, to find out what happened.  The story he gave was that the company had been losing money and drivers, and was going out of business.  Supposedly, our driver had worked forty-eight hours prior to our reservation and overslept.  This was not completely true since the day after our wedding, my wife caught up on her texts and had one from the driver sent about an hour before our reservation saying to call him. (my wife did not have her phone on her during our wedding day - he was told in multiple confirmations to contact our coordinator).  Brian said he would refund our deposit but was not apologetic and did not offer anything to help make this right.  He ended the call with, ?I don?t care if you write us bad reviews online; we are going out of business in a couple weeks.?
    A couple months later, it appears Surreal Limo is still in business.  Their website and Facebook pages are active.  It is not worth it for us to take legal action for breach of contract or punitive damages, and financially the last-minute arrangements we made cost us much less than what we would have paid them.  However, we will never get our lost-wedding photo time and location back, and want to share wherever we can about this horrible experience.  Hopefully this will prevent others from risking the same thing happening on the most special day of their life, whether that be a wedding or other big event.
    - Michael K.
  • A
    ABC Transportation Services Inc
    ABC was responsive and helpful--they are a small company--and had the very best prices. The buses arrived exactly on time and at the correct location. They were sparkling clean and very comfortable, and the air conditioning worked very well as did the PA system. The two bus drivers--Alfonso and Charles--were great, willing to go the extra mile as we worked our way to South Chicago. Later we took a narrated tour of the neighborhood and the two drivers manipulated those large buses through narrow streets skillfully without a complaint. Couldn't have had a better experience
    - ROBERTA M.
  • A
    OHare Midway Limousine Service Inc
    Called and booked limousine over the phone. Rates were $72 for sedan and $82 for limousine. Chose limousine. If we wanted to adjust the pick-up time to something later, we were to call 60 minutes before scheduled time. Otherwise we would have to pay the driver for waiting: $15 for each 15 minutes up to one hour. An hour before scheduled time, we could tell we were running late and we called for a 15 minute extension, which the dispatcher courteously acknowledged. At the actual pickup time, our dinner was still not finished (long tasting menu with slow service), so we did not go out to the car. At that time the dispatcher called me to remind me that the car was out front and that there would be a charge for waiting time. We came down to the car about 10 minutes later (approximately 20-25 minutes late). The driver was courteous and efficient, the car was clean and the trip home was swift and uneventful. We ultimately paid $82 limo + $15 late + $23 tip. Each part of the service: scheduling, dispatch request, our tardiness and pickup and drop off was handled professionally and courteously. We would use them again.
    - Gregory H.
  • A
    Chicago Private Car
    They are very reliable and responsive. Drove with them 15 times now.
    - Magdalena K.
  • A
    OHare Midway Limousine Service Inc
    Good,  see above.
    - Paul L.
  • A
    - RANDEE R.
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Transportation Services in River Woods

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