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Professional Work reviews in River Woods

  • A
    James Joyce Investigations
    It has been great working with James and his team. I had a complicated child custody case where
    hard evidence was needed to prove that my ex was drinking and driving.  I was nervous when I called at first but he
    totally put me at ease through the process.
    They have a very professional system and you can feel it from start to finish. Helen updated me on the case constantly.
    They have a very convenient case management system on the cloud where you can watch secured videos and review reports 24 hours a day. They followed my ex for several days and finally were able to get her pulled over and get a DUI.  The case is still in litigation and I am confident I will get a favorable decision based on the evidence.
    I am very happy with the results and it was money very well spent. Thank you all very much for your hard work.
    - randy m.
  • F
    Chris Coley showed up over an hour early. He did not ring my doorball. Instead, he proceeded to the backyard to clean the grill. He cleaned the grill and left the invoice in the grill with the cover off and left the house without ever notifying us that he had been there. I heard the gate so I went out back and checked the grill. The grill was sprayed down with water. I'm not sure how that equates to a proper $130 grill cleaning. I called the store and spoke with Jim. Jim informed me that there really wasn't anything they could do. The grill was cleaned. I said, 'i'm very disappointed.' His response was that I never had my grill cleaned by them before so apparently I am an idiot thinking that my grill would actually be cleaned. He also informed me that my grill is only cleaned on the inside not the outside. He did say that he would speak to Chris. Chris Coley called me and said, 'what's the problem?' I told him my concerns that the grill was not cleaned. His response was that I did not pay for the 'real' cleaning service. That service is an additional $50 to use oven cleaner. Needless to say, I am very disappointed and frustrated with this company. I called Jim back to discuss the fact that I made my appointment with Paul, the manager, and he never once told me any of this. He never mentioned that there are differently levels of service to a grill cleaning. I spoke at length with Paul when I made the appointment. I told him I wanted my grill cleaned. He said the whole grill would be cleaned. I guess my interpretation of the 'whole grill' is not the same as Chris, Jim or Paul's interpretation. I was on the phone with Jim for approximately 3 minutes when he rudely stated, well, you got the $130 cleaning in my opinion and then proceeded to hang up on me. I guess I am appalled by the level of rudeness that Northshore Fireplace has displayed. There were no apologizes, no remorse, no apparent customer service. What kind of employee hangs up on a customer??? I will call back to speak with Paul, the manager, however, I feel it's almost futile. With this level of customer service, I would highly recommend to never do business of any sort with Northshore Fireplace.
    - Michael C.
  • A
    Shred Spot
    Did not limit amount of material that could be dropped off, did not charge by the box, did not recommend sending a truck to my site.   Several other providers had these limits, pricing and policies.  His price is calculated per pound which I found fair and reasonable.  His actual charges were great.  I certainly recommend him.
    - Mike N.
  • A
    Universal Service Center
    Everything went well. It took a couple of weeks to get scheduled for installation but they were responsive by email and phone during this time. The quality of the work is very good and the price was reasonable ($300). I would highly recommend them if you are looking for basketball hoop installation.
    - Steven P.
  • A
    All Safe Fred's Gas Repair
    Easy to contact and set up an appointment. It was nice talking with an actual person instead of leaving a message and waiting for a call back.  
    Arrived in a timely manner and were very neat and clean.
    I will use them again.
    One tip is, they tend to book up, they were 10 days out when I called.  
    A very good local business.
    - MICHAEL P.
  • A
    Residential Property Services
    Checks the charger on the car to keep battery running over the summer.

    Toilet was running on one of his checks..Barry met the plumber at the house and had it fixed. 

    When we are in Chicago it's very nice to know we don't have to worry about our house. Highly recommend Barry...very honest, smart, and most importantly trustworthy.
    - Lyhn G.
  • A
    Residential Property Services
    Carbon Dioxide Alarm ringing:
    Barry took it  down from our VERY high ceiling. He then went to the hardware store, bought the proper battery, and replaced it. He never bothered me with any of it...just took care of it.

    Noticed a leak in the backyard:
    Contacted our landscaper and had it taken care of immediately.

    Trustworthy and efficient...I would recommend to anyone needing residential management.
    - Lyhn G.
  • A
    Perrin Gas
    Called Sunday to see if they can come out to fix and clean our grill.   I got a call back early on Monday and we where able to set up a time on Wednesday afternoon.  He explained that he would give an estimate after he saw the grill which was reasonable.
    He showed up early and we discussed the issues with the grill and he quoted a price to clean and fix the grill.  After we agreed, he proceeded to dismantle the whole grill piece by piece and clean every piece.  I knew ahead of time that some pieces had rusted through so I had already bought the replacements which he installed.
    After cleaning he checked the grill and it works great.  We cooked on it that night and it was so nice to have a grill that we can correctly moderate the heat again.
    - MARK B.
  • A
    WyzAnt Tutoring
    My son was having trouble with a advanced math class.  We got him a tutor, Jason and he worked with him.  He passed an online pre-calculus class.  This enabled him to get into the college he wants to attend.  Jason was prompt and if he was running late, would call.  Jason helped us so much more than the school did with everything.  We would use them again if needed.
    - DAN S.
  • A
    Grandfather Clock Repair LLC
    I booked my appointment a few weeks in advance.  I am so grateful that he was willing to travel to the Chicago area to work on my clock in my home.   He arrived on schedule, was courteous and professional and spent about three hours working on the clock.  He also answered my questions and advised on future maintenance.  I am very happy to give him my highest recommendation.    
    - Donna H.
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Professional Services in River Woods

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