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Septic Tank Cleaning reviews in Richmond

  • A
    Pitel Septic Inc.

    Dana (the owner) came out personally to assess my situation. We have a very weird septic system which empties into a field on the far side of my neighbor's house, UPHILL! It's a nightmare on a good day. When the original pump died, Dana came to inspect it and determine what would best suit my needs. We had a little hiccup - the guys who installed it didn't get the pipes reconnected quite tight enough, so in a couple of days they came loose and we had sewage seeping out around the tank again. Dana came out immediately, emptied the tank (on his dime) and fixed the situation. No problems since!

    Then last summer I got a notice from the health department that my septic field was failing and that there was standing sewage on the field. NOTE: PITEL did NOT install this system, the builders used someone else. But I called him right away to come help me! He (again) came immediately and spent over 30 minutes trying to figure out why it would be leaking or backing up in the field. Turns out - It wasn't my field leaking! The field I owned wasn't the one that was actually hooked up to my house (the builder hooked the lines up incorrectly during construction)! (Again, Pitel did not install it so none of this was their fault). Dana is the one who figured it out for me. After all that investigative work, I didn't actually need any work done since it wasn't my system leaking. Dana was very generous and didn't even charge me a fee for his time.

    My experience has been that Dana Pitel is a very nice, honest businessman and I will be calling him for all of my septic system needs.


    - Margo B.
  • A
    Pitel Septic Inc.
    One corner of yard was constantly wet, even in dry weather. I suspected that the septic drainfield was messed up, so I called Pitel. They came the next day and did a great job of pumping the tank and all junction boxes associated therewith. I was afraid I would need certain other work done, but they said that was probably unnecessary (even though they could have done it). They suggested that I let them do their work, and then wait and see if I still had a problem with the drain field. I took their advice, and so far (almost a year) everything is working fine.
    - William R.
  • A
    Pitel Septic Inc.
    Throughout the entire process I was kept advised of what was happening. At each step they told me what they were doing, and why they were doing it. In the end, a job I feared would cost me several thousand dollars, ended up costing only a few hundred. Additional work that I figured would have cost several hundred dollars, ended up costing me nothing, because I was assured it was unnecessary. They could have easily put their hands in my pocket for either job, but they didn't. They even advised me on what steps I could take to prevent a recurrence. The employees were very friendly and answered all my questions. They carefully cleaned up after they were finished and left no "droppings" anywhere on the ground. When it comes time to pump the tank again, you can "bet the ranch" I will be calling PITEL.
    - William R.
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Septic Tank Services in Richmond

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