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Basement Waterproofing reviews in Quincy

  • F
    Gateway Construction and Pool-Kyle Davis
    Kyle and his crew were to arrive on Wednesday, May 21.  They did not show.  We called, they said that there was miscommunication and would arrive on Thursday, May 22.  They showed on May 22.  They began digging where the existing patio did not stretch, and in between long periods of absences during the day, ended the day early.  Returned the following day, worked partial day.  Kyle came to inform us that the crack in the Northeast corner of our foundation was critical; as a result of this finding, he would not guarantee his waterproofing unless we agreed to fix this "crack" in the wall.  By the end of the day, the bid of $2400 had turned into $6000, and he informed us he would need another $2000 in order to continue.  When he wrote up the contract and met with one of us at our place of business, we touched on every aspect of the job, including the timeline, which then changed from 4 days to 2 weeks.  He then came back to the home to retrieve the additional $2000.00.  When he arrived, my husband called to get more clarification on the total price.  He seemed irritated that he was having to go over it again, but took the phone and "explained" it.  When I handed him the check for the additional $2000.00 down, he mentioned that as a sole proprietor, the bank would not cash check in his "business name."  I informed him that my husband and I were both sole proprietors, and that all checks made to the business were made in the business name.  I told him that I would add his name to the check, but that I would not remove the business name.  He said "Well, ok, can you call your bank to tell them?"  I said no.  He took the check and went directly to the bank.  I monitored the account and observed that the check was cashed immediately.  This was a Friday afternoon, the Friday before Memorial Day. 
    Tuesday, they returned and dig a bit more digging.  On this very next day of work, Kyle informs us that the entire North wall is cracked and bowing, and that the entire north wall would need to be take down and replaced, brick by brick.  This would cost $10,000.00 he says and it would again be necessary to replace the wall in order to guarantee the waterproofing we contracted in the beginning.  He informed us that the wall was "unsafe" and that the house could collapse on that side, reminding me of the couple children with bedrooms in the basement and how it was such a good thing we found this now.  At this point, we called King Foundation and Waterproofing to inquire about the internal subfloor system they had installed 1 1/2 years prior.  We were wondering why this system failed.  At that time, they observed the system, found the vapor barrier had been installed incorrectly, and they said they would drill the concrete and reinstall at no cost.  They also observed the wall and, while Kyle Davis was standing there, informed us that the wall should not be taken down and replaced, but rather anchored to the soil on the north side of the home.  They conferred with Kyle Davis and tried to provide visual and written evidence of the reasons for this.  Kyle Davis became irritated and told them that replacing the entire wall was necessary and that he could guarantee the wall for the life of the house if he rebuilt it.  Ron King informed him that new walls are built each day on new homes and they are called out each year to fix those, too.  A wall is still exposed to the same pressure from the soil as it was as the old wall.  There was quite a bit of debate for about an hour.  Kind proposed that we install the anchors and that these engineered anchors guaranteed by the manufacturer that they would not allow the wall to crumble in the future.  Kyle Davis then called his "friend" of Tri-State Masonry.  He came and even tried to tell Kyle that he was wrong.  Kyle Davis persisted that his way was the way and that he could do it.  He talked about raising the house a 1/2 inch, and the Tri-State Masonry guy told him the same that we did:  If he did that, the walls in the home would crack and require more repair.  The Tri-State Masonry guy left and so did Kyle Davis.  We told him to meet us back in the morning to discuss whether or not we would be replacing the wall per his recommendation.  After the Tri-State Masonry guy left, he returned 15 minutes later, without Kyle Davis.  He came in and informed us that Kyle did not have any experience with laying blocks, nor did any of the three boys that worked for him.  He said that after he left, he just kept thinking he couldn't allow Kyle Davis to con us like this and he wanted to set us straight on what Kyle had said.  He told us that he wasn't trying to get our business, he just wanted us to know what we should be doing to fix our house.  He also told us that when he had arrived earlier, Kyle Davis told him "I need you to have my back on this."  He said he would not lie.  The combination of Kyle Davis' unprofessional behavior, King's explicit recommendations, and Tri-State Masonry's testimony swayed our decision to not have our foundation wall removed.  We called Kyle Davis to inform him that we wanted him to continue to waterproof the exterior walls as originally planned and that we were going to have the anchors installed at a much lesser price by King Waterproofing. 
    The next morning, Kyle did not return our calls.  When he finally arrived, he was upset and anxious.  Told us that he would need at least $2500 more in order to finish the job that he bid for $2400.  We informed him of the $2800 that we had already paid him and that he was already $400 overpaid.  He was upset, wanted the $10,000 job.  Refused to admit that removing the wall was not the right thing to do.  We then informed him that his "friend" from Tri-State Masonry had returned the previous evening and that he had informed us of Kyle's inexperience.  We also had called one of Kyle Davis' reported previous contracted jobs with Budaloos here in Quincy.  He confirmed as well that Kyle had not done any concrete work there for him, but that Shaun from Tri-State Masonry had indeed did all that work.  He became enraged.  We told him that we had no hard feelings, we just did not want him to do work outside of his capacity and that we wanted him to finish the job he had been fully paid for at that point.  He refused at first, and after much discussion, stood up and said that he agreed to finish the exterior and he shook on it.  He also mentioned that he was only 30 years old and did not have tons of experience yet.  He said, though, that he had to leave to go sell a pool.  He would return the following day. 
    He did not.  He still has not and it is now June 18th.  Our home has a 10 foot ditch around it.  I run a home daycare and cannot allow the children to play outside because of the unsafe condition he left our home.  The torturous rains have been h****** our exposed foundation walls.  We have called him repeatedly, and all we get is a message that says his voicemail is full.  We have sent text messages.  As of last Saturday, he finally responded after being informed by the Quincy Police Department that we had filed a report.  He informed us that he would be here today, Wednesday, June 18.  He did not show.  He would not answer phone or text.  Finally, after more phone calls and texts, he responds to say that "we do not get to talk to him and he wants us to leave him alone.  We have lost priority."  Well, that would be because he no longer has any workers at the moment and he has been overpaid for the job.  There is no need to return as there is no more compensation in the future by finishing the job.  We plan to continue to pursue this matter, and we have multiple pictures to show each week of our home being left open to the elements. 
    Although we clearly have bad judgement when it comes to contractors, we do have good taste in attorneys and we plan to pursue this matter, even if it costs us more than it is worth.  This "contractor" is fake and someone needs to stop him from scamming innocent consumers/homeowners.  We had faith in the small business sector, as we too are small business owners.  As the contractors with the big names will tell you, you get what you pay for.  And this clearly happened with Kyle Davis of "Gateway Construction and Above Ground Pools". 

    - Princess O.
  • A
    Scott took one look at the problem and knew immediately how to repair the problem, something the builder could never seem to get right! He explained every step completely and was very thorough about completing the job. Very professional!I highly recommend Scott.
    - SUSAN W.
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Waterproofing Contractors in Quincy

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