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Air Duct Cleaning reviews in Plano

  • F
    ARS / Rescue Rooter Illinois

    The technician was un-professional. Told me I needed a new furnace. (Other company told me it was in great shape) Don't appreciate when someone tries to sell me a "new one" when the "old one" is working fine.

    Next, the boiler. Indeed it is older but again has been well maintained. This is where things went bad. The technician was instructed to clean and inspect. After cleaning he did something. Not sure what, but let a ton of air in the system and it started rattling and banging and making noise I've never heard it make before. His brilliant solution was to wedge a piece of wood between the hot pipe and the ceiling joist. This muffled the rattling slightly, so apparently he assumed it was a good idea.

    At this point he proceeds to make it sound like the boiler could blow up. This scared my wife and caused me much grief trying to re-assure her that it is not going to blow up. Even my old boiler has redundant safety features. Regardless, I shut it down and had to get another company to repair the damage he caused. The system had a lot of air in the pipes and the gizmo that lets fresh water in was not working. I had that gizmo replaced 3 yrs ago so not sure how/why it went bad. Not sure if this guy did something to it or not. But his assertion was "I didn't touch that"

    He then left talking about getting me an estimate to repair several things that he assumed could be bad. He know little if anything about boilers and was as unprofessional as it gets.

    I called the main office the next day to complain of the horrible service and they were rude and arrogant.

    I demanded a refund for the boiler portion of the bill. I should have demanded it all back as I plan to have someone re-inspect the furnace. Today it has been 3 weeks and I am still waiting for the refund check. Will see if it comes.

    Bottom line, this company will NEVER get my business again and I would suggest people use the local guy that is always busy. Wait for him if you can. I only used this company because they were available when the local guy (who does great work) was busy. Probably WHY he is so busy.

    - Keith R.
  • A
    Henry's Duct Cleaning Specialists
    - ron j.
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Air Duct Cleaners in Plano

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    920 W Prairie Dr
    Sycamore, Illinois