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Hardwood Flooring reviews in Plainfield

  • A
    Everything was great, the whole project took about two months. We were able to do more with the kitchen than I thought originally. We were able to remove the wall completely and add a support beam in the ceiling. I even had a master carpenter friend of mine check their work and he said everything looked great. When I found imperfections Salvador was quick to respond and have his guys fix it. He pays attention to make sure everything is straight and symmetrical. Please check out my before and after pictures below.
    - James B.
  • A
    Just had new hardwood flooring throughout our downstairs installed and absolutely love it!!! Everything was wonderful from start to finish with this company! Their salesman Frank came out for our initial estimate, was very professional, nice and not pushy at all. He took accurate measurements and gave us a great price. He matched the price of a previous estimate we had but offered better products and a warranty so we went with them. Sal from the office then followed up and arranged everything in a very quick time frame. Everything and everyone arrived on time with no problems. Daniel and his team did the work, they were all very nice, polite, answered all of our questions, were very clean and were a pleasure to have in our home. Once it was finished I wasn’t super happy with the finish only because I wanted it shinier (LOL). Sal had Daniel come back out the same day so I could tell him what I wanted different, he said no problem and he came back the next morning, sanded the floor again and put another coat of a higher gloss finish on the floors, no questions asked, no hassle! And now I love the floor, I think it’s absolutely beautiful and the quality and workmanship is excellent! Zero problems with this entire company whatsoever and extremely happy, will definitely hire them again for any of our flooring needs! Thank you to the whole team at Royal Home Flooring!!!
    - Michelle A.
  • A
    Rudi and his guys were great. The floors took 2 weeks as it was a big job. Loved the way they turned out.You can not tell where the old floors ended and the new floors begin. We had a lot of flooring to do and are very pleased. This was not the first home that they have worked on for us. But, it was a much bigger job than our previous home.The made sure that they put plastic everywhere so that the upstairs would not be filthy. I would not hesitate to have them do more work again.
    - Charissa H.
  • A
    Bill did a great job. He explained things very well about the stains and finishes. He was on time and did excellent work. I would highly recommend him. So many people have commented how great the floor looks.
    - Sandy H.
  • A
    Igor and his team did a great job at our house.We received a free estimate and he was very helpful to explain the differences between various hardwood products and pick the right one. They came the same week and did the installation. We didn't have to worry about moving any furniture, or cleaning afterwards they did it all. Everything was done very professional and it was a pleasure working with Igor. I recommended this company already to some friends.
    - DIANA L.
  • C
    Tile and flooring were beautiful. Great quality. Initial sales/service top-notch. The issue occurred when I went to return unused flooring (~125 ft^2), I was told that we did not return it within 30 days (it was 45 days from sale) and there was nothing that could be done. Even after I mentioned that we were going to buy additional blinds and tile for bathroom projects, they wouldn't accept our unused wood (it was still in original packaging). It was very shortsighted on their part as I spent an additional $10,000 with their competitors.
    - Tim B.
  • A
    AFC is very professional and punctual on all commitments. In my review, I would definitely rate Greg on his professionalism on the job. He is 'Mr.' perfect and never let any small thing go if he is not satisfied by himself. If you have Greg and Rafael physically working at your home, I am 100% sure that you do not need to worry about anything. They are trustworthy and know their job. We have left home many days with full trust on them. In conclusion, AFC has excellent team. They have won my full confidence for future hardwood jobs.
    - Utpal P.
  • F
    It was terrible. We would tell him what we wanted but he would change it and tell us he could not return materials or he would get in trouble. He would not give us a refund on tile and when we asked for a receipt, he would give us a computer print out instead, He said he was a plumber and electrician but we found he is not licensed in either of these areas. He even told us we did not need a permit because we were in a town home for 55 and older and we believed him. Many things including flooring were done wrong and he kept doing things the way he wanted in spite of our requests. About 8 months later we had a major fire in our home that came from the fireplace. We suffered over $100,000 in damages. Fire commissions did an inspection and found the fireplace was not built correctly which caused the fire. There were problems with the door and the flu. It was not insulated properly either. Our insurance and fire department contacted James P Construction. He initially called us and said he was sorry this happened and it had never happened before. Later he came out with the fire department, Allstate and inspector and he changed his tune. When they asked him questions, he would lie about what he had done and on several occasions told us to shut up. We would never use this company again.
    - Peggy D.
  • A
    Their work was performed with the upmost respect. Their installation method was textbook to the point. They were equipped with all necessary tools, did not rush the job, and their work area was neat, a walk thru of the area was conducted before and afterwards.
    - Karen W.
  • A
    The floor looks excellent!  Our previous floor was a darker red wood color and we wanted to brighten up the house.  Plus the old floor was pretty beat up from sun damage and scratches.  Jay and his assistant showed up on time each day and worked diligently to get the project done.  They actually were able to finish a day earlier than expected.  Jay was professional and friendly and explained the process to me thoroughly.  I worked at home for most of the project as the longest span of time that I had to go without walking on the floor was 4 hours. 

    We walked on the floors all weekend "reassembling" our house and there are no footmarks, smudges, etc.  Our old floor would be clean for about 10 minutes before you'd start seeing footmarks just from walking around in socks.  I have yet to see any footmarks on the new floor.  We love the color as well...the house feels bigger and is certainly brighter.  After the floor was sanded down to bare wood, Jay put some samples of colors on the floor so we could see how it would actually look...that was helpful.  We almost replaced all the hardwood with tile, but I'm glad we stuck with hardwood after seeing the end result of this project. 

    Time will tell the true quality of the job, but for now, I'm 100% satisfied and would recommend Exquisite Flooring to anyone looking for hardwood refinishing.
    - David C.
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Hardwood Floors in Plainfield

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