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Cable Tv reviews in Park Ridge

  • A
    Evolution Installs
    Tony was able to mount my TV above a wood burn fireplace and a floating shelving unit to the right on the wall. They add a line and patch the walls up, you would never know there were any changes to my wall. They came on a Sunday which was perfect! Excellant!
  • A
    Trifecto Audio Video
    Chris and his staff were great from the beginning to the end. They helped us decide what would be best for us. They were professional and fair through the whole process. We were thrilled with the results. We highly recommend them and would use them again!
    - Beverly A.
  • F

    I try to have as little contact with them as possible. Until recently there's only been one cable provider in Parkridge so you had to take what you get and its horrible. One of the worst run businesses that I possibly could comment on.

    There is a very poor coordination between the service line that you call and the field crews that actually come out to the house. Very poor communication between the home office and the crew that comes out to service your house, also.

    Its been horrible. They installed all the maintenance in our house, the cables and everything else, but they have no record of anything they've done before. Its always start anew, where is your box, where does this come in, how does that work. You're my cable company, you installed it, why don't you know!? I get plenty of excuses. You talk to a supervisor and its a brand new start  over file. What about the continuity of the conversation we've had previously? No records, no communication. I get the feeling they understand they're the only cable company in town and if you want cable, you are going to take what we give you. That's the attitude that they have. When I say the attitude, there are some friendly people on customer service that are a façade. There's no real meaning or commitment or value or service at Comcast, corporately. We've had missed appointments on varied cables by the dozens. Dozens! Call supervisors and can never get a supervisor to call back. No customer accommodation. They've used independent contractors to do different parts of it that had no respect for the property that they're on. Its really, of all the businesses that I've dealt with in a lifetime, the absolute worst.

    I've been a member with them for 12 years. I see advertisements on TV and in the mail for new customers. That's not available to me because I'm a current customer. What kind of insanity is that? I've been with a company 12 years but somebody that's never been with them gets better rate, a better deal, than I do? I just want the same courtesy as someone they've never met versus someone who's spent almost $4,000 a year on them.

    As soon as I have any viable option to leave them, I'm going to leave them a file a better business bureau complaint as I go.

    - BECKY M.
  • F
    A nightmarish combination of incompetence and unresponsiveness. When you have a problem, it is very difficult to get to someone who can help you. 

    1) it took 30 minutes on the phone (gave up) then 90 minutes chatting to arrange to move service from apt to home
    2) 7/25  they installed the exact same equipment that was in the apt, not the X1 DVR promised
    3) Another 30 min on hold, they told me X1 would be delivered on 8/5 and I needed to take the boxes from the apt to them AND I need to call back to get the price I was promised
    4) 7/27: 40 minutes on line at their facility to turn in 2 cable boxes
    5) 7/29: salesman calls me to ask why I disconnected, when I asked for help on X1 pricing, he hung up on me
    6) 7/30: 30 minutes on hold to get 6 mos free on the X1 box, when I was promised 12
    7) 8/5: tech comes out to install a thicker cable - disconnects service  and leaves (no phone, net, TV)
    8) 8/5: 2nd tech comes to install the X1 box, says we are not home (we are), and leaves
    9) 8/5: 15 minutes on hold, get to a supervisor promises someone will restore service between 5 and 7pm; he tries to who tries to help get the X1 install rescheduled but we are disconnected. He calls me, I am on another call for work, he promises to call me again but never does
    10) try calling again, on hold, then go to chat which takes 20 min, but only get a promise that the issue has been "escalated"
    11) tech never comes back to restore service
    12) 8/5: 20 minutes on hold, told that service would be restored on 8/8, delay due to "national DVR outage"
    13) 8/5: another 15 min on hold, FINALLY get someone to help - admits that tech sent to restore service was a no show, sets appt to restore service on 8/6, X1 box on 8/15
    14) 8/6: tech is late for appointment, call and get through quickly and was told they tried to call 2x to say they would be late (not true)
    15) tech restores service and admits 1st tech should not have left the job undone.
    16) ????
    - James K.
  • A
    Trifecto Audio Video
    It went fine and now the entire home is ready for smart technology (internet, cctv etc) to be installed
    - Curt K.
  • A
    Trifecto Audio Video
    It was a smooth process, Trifecto AV is extremely knowledgeable and professional.
    - Suzette R.
  • D
    - Leslie W.
  • A
    They give a pretty good service at a cheaper price.
    - Geoff N.
  • C
    They are our only choice, in which I think they are very pricey, but offer everything that we want.
    - Jo A D.
  • B
    Comcast Cable
    Comcast is okay. We don't have a lot of choices when it comes to cable. I feel like the experience has been reasonable.
    - BOB T.
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Cable Companies in Park Ridge

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