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Orthopedic reviews in Palatine

  • F
    My mother, the patient, left several messages for the doctor first thing Saturday morning.
    She was in severe pain due to a spine problem for which she met another doctor, Regan Quinn, at Hilton's office on Thursday.
    Quinn did not follow up with her and left her for the weekend. So, we followed up with the office and left messages for the on call doctor, Kevin Hilton. In addition to the patient leaving several messages in the morning, when I learned that Hilton never called back, I began to call and leave messages. I had to call every 30 minutes. After 4 or 5 calls, he finally calls the patient at about 4:00 pm that day. From 8:00 am leaving 7 or 8 messages, he finally calls 8 hours later!!! 
    And when he calls, he asks the patient where she got the MRI done and when she wasn't able to answer that question on the spot, he tells her that he's "trying to help" but there's nothing he can do until he finds out where the MRI was done to call and get the report. Well, that is actually not even true as I learned later. And I'll get back to that.
    Hilton ends the call without leaving any follow up, since in his world, he's done all that he can do - rediculous. Well, the patient looked through her notes and found the information and then I had to call the same phone service all over again and leave him another message to call. He called back and I gave him the name and number of the MRI office. He calls the patient back and prescribes medication and calls it in. It's now past 5:00 p.m. when he calls the prescription and that pharmacy is closed. Had Hilton done his job and called back in the morning, all of this would have been avoided including, most importantly, the patient's suffering due to the pain. But, Hilton showed no care and concern over any of this, instead, he was annoyed that he received so many calls. We were asking him to do his job and be responsive, but it seems that he was hoping that if he ignores us, we would go away. Had the paid gone away, sure, we would not have bothered but, apparently unbeknownst to him, and Quinn, pain doesn't take off for the weekend. 
    We learned that the report of the MRI was already in the computer system of his medical group and had been there since Friday. So, Quinn, the patient's primary doctor, could have logged on to the system and read the report and then call the patient and prescribe the needed medication. But, of course, he couldn't be bothered because, even though he knew his patient was in great pain, he had to leave at 3:00 pm or 3:30 pm for the weekend and would follow up with her on Monday. And Hilton, who was on call, didn't bother to look up the patient in the system to find the MRI report. Either he was lazy to do that or incompetent to know that this could be done? 
    All of this could have been avoided if the two doctors, Quinn and Hilton, exercised some modicum of care, humanity, dedication and professionalism. 
    This behavior and manner is very unprofessional and unappreciated. 
    We would never go to either of them for anything in the future.
    - Freddy B.
  • A
    We had recommended him to other friends who used him and who were also pleased with him. He is extremely thoughtful, careful, and caring. He spends as much time with you as needed. He has a good sense of humor. We are both so pleased with him. We have no problems seeing him. It is a one-man office, and he got very nice and always friendly staff. His punctuality is good. His communication is great; he responds. He prefers emails; he reads them and responds promptly.
    - ARTHUR M.
  • A
    It went very well. My knee is feeling better than it has in years.
    - kathleen b.
  • F
    unknown
    - Jill J.
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Orthopedic Surgeons in Palatine

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