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FIVE STAR HEATING & AIR INC

in business since 1981

Business Overview

customer rated

120 customer reviews

17 years on Angie's List

Contact FIVE STAR HEATING & AIR INC

Phone Number

(847) 359-4534

Address

110 S NORTHWEST HWY
Palatine, IL
60074

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Request a Quote

About Us

We are a certified Trane dealer and all of our work is guaranteed and performed by NATE certified technicians. We are members of the Better Business Bureau. We offer services and products for heating, air conditioning, humidifiers, electronic air cleaners, ultraviolet filters, thermostats and hot water heaters.

Contact FIVE STAR HEATING & AIR INC

Phone Number

(847) 359-4534

Address

110 S NORTHWEST HWY
Palatine, IL
60074

View larger map

Ratings and Reviews for FIVE STAR HEATING & AIR INC

120 Total Reviews

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Showing 1-10 of 120 reviews

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A

Review: Hvac Repair Service
9 months ago

Replace 25 year old AC unit

This project went very smoothly! We had an old unit removed from our crawl space, and the outside fan unit as well. As it was an old system, special care had to be taken to remove the old Freon. A new Trane unit was installed that paired well with our existing furnace setup. We had multiple quotes before trying 5 Star... because we didn't feel we were getting a fair deal and we had a few with a lot of hype/talk that we knew wasn't accurate about our furnace system (Including from Costco's companion company). The sales person that came out thoroughly looked at our entire heating and cooling system. He was pleased with our newer furnace, it's cleanliness, and the set up needed for installing the AC unit. He did not try to oversell, and offered financing if needed. Everything was written on the estimate in great detail which allowed us to question, add, or take off anything we needed. We were very impressed with the installers. They were truly a professional team and worked very well together. They were clean, respectful, and worked very hard the entire time. Installation took the better part of the day, but the site was left very clean. The entire project took a week from salesrep to installation. I highly recommend this company and look forward to working with them in future.

Service Provider Response
Thank you for your review. So happy that we were able to help you and could make your home more comfortable.
Services Performed
- Hvac Repair
A

Review: Hvac Repair Service
11 months ago

My furnace needed to be replaced, as the 20 year old furnace could not be repaired cost-effectively.

Dave and Adam did an excellent job replacing my furnace. They were on time, made sure to protect my floors with tarps, and completed a neat installation much faster than they estimated. Dave even pointed out that the exhaust from my other furnace was damaging my brick because it was pointed wrong, and proceeded to fix it! Five Start Heating and Air always greets me by name when I call, and does everything they can to accommodate my schedule. I highly recommend them.

Service Provider Response
Thank you! We appreciate your response and are very happy that Dave went above and beyond to help you with your exhaust. Dave and Adam are a great team!
Services Performed
- Hvac Repair
A

Review: Hvac Repair Service
1 year ago

Complete new heating and AC systems installed in my home

I got a good price on a new Trane system, both heating & AC, for my home. Dave and Adam showed up on time and were both courteous and polite. They did excellent work in very reasonable time and completely cleaned up before leaving. Overall I am very satisfied. The new system works great and wouldn't hesitate to use them in the future.

Service Provider Response
Thank you for choosing Five Star! We appreciate your survey and the opportunity to work together. If you need anything else, please let us know!
Services Performed
- Hvac Repair
A

Review: Hvac Repair Service
1 year ago

Secondary Furnace Replacement/Installation

Isaac came in the same day I called and really worked with us to explain out options and decide the best plan considering both short- and long-term implications. Only a few days later, we spoke with Bill on the phone about the financing packages as well as best installation dates and processes. They were so incredibly accommodating and were at our door the very next business day. The install was completed without a hitch and they were completely finished by noon. Not only did they remove the old furnace, they did so leaving not a trace that any installation had even occurred given how clean everything was left. We have a new HVAC company and are so excited to be working with them! We would recommend them completely!

Service Provider Response
Thank you for giving us the opportunity to work beside you to meet your home comfort needs. Our technicians take a great deal of pride in their work and love to hear great feedback. Thank you!
Services Performed
- Hvac Repair
A

Review: Hvac Repair Service
1 year ago

New HVAC system and additional ducting

Adam and Dave were professional and efficient. Furnace installation had some challenges, but they were able to install with a minimum of disruption to existing basement. The added ductwork went up through 2 floors (using closet space) and into the attic where the supply and return ducts were distributed to the 2nd floor. They worked hard to minimize the closet space they took up and to control the mess. The company had Isaac (another tech) return several times to take care of minor issues. I was very satisfied with the quality and their desire to keep the customer satisfied.

Service Provider Response
Thank you [Member Name Removed] for the great review, and mentioning Adam, Dave and Isaac on their service installing your Furnace. Five Star is thrilled to hear such good feedback, and we are always striving to go above and beyond. Did you know that we offer customer referral credits? Just mention us to a friend, relative or neighbor (and when they call in to schedule have them mention your name) and you can receive a credit on your next service with us! Thank you!
Services Performed
- Hvac Repair
A

Review: Hvac Repair Service
1 year ago

New Furnace

I brought a new Trane furnace and their installation went flawlessly. Their installers, Dave and Isaac were great. They were on time, neat and very professional, as well as being extremely knowledgeable and courteous. They left the area neater than they found it. I would highly recommend this company for any heating or air conditioning needs. I would also recommend a Trane system as I have had nothing but problems with my previous Carrier furnace which was only 14 years old and had gone through 2 "mother boards" which costs half the price of an entire unit! No more Carrier for me.

Service Provider Response
Thank you for filling out the survey and for choosing Five Star heating and air for your home comfort needs. We work hard to keep you very satisfied and if there is anything else you need, please let us know.
Services Performed
- Hvac Repair
A

Review: Hvac Repair Service
1 year ago

Complete furnace and air conditioner replacement

From our first encounter, we were impressed. Of the 3 contractors we received estimates from, Bill was by far the most thorough. As it was a significant investment for us, we had many questions and Bill answered them all, without missing a beat. Our installers were courteous, skilled and professional. They even made a modification to one of our new vents to better fit the space it was going in. It looked even better than we anticipated. In addition to providing exceptional service, their prices were competitive. We will be recommending them to all of our friends in need of HVAC service. A++!

Service Provider Response
Thank you for choosing Five Star. Your review means a lot to us!
Services Performed
- Hvac Repair
A

Review: Hvac Repair Service
1 year ago

We needed a new furnace & A/C

It couldn't have gone any smoother. Dave and Adam (our installers) were sensational and the sales rep whose name escapes me at the moment was terrific. They were thorough and they cleaned up!! It was as if nothing had changed. We're very impressed with Five Star and the people they hire!!

Service Provider Response
Thank you for giving us the opportunity to work beside you to meet your home comfort needs. Our technicians take a great deal of pride in their work and love to hear great feedback. Thank you!
Services Performed
- Hvac Repair
A

Review: Hvac Repair Service
2 years ago

Heating and A/C

We have a yearly maintenance contract.

Service Provider Response
Thank you for filling out the survey and for choosing Five Star heating and air for your home comfort needs.
Services Performed
- Hvac Repair
A

Review: Hvac Repair Service
2 years ago

New Trane AC 14 seer

Very professional installed with are toward the customer.

Service Provider Response
Thank you for choosing Five Star Heating and Air. We appreciate the time you took to fill out this survey. Thank you for your positive feedback!
Services Performed
- Hvac Repair

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