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Towing reviews in Palatine

  • F
    B & J TOWING
    Terrible. This company was contracted by my insurer, USAA. They took over 2 hours to send someone. And when he showed up, the driver demanded $300 to tow my car. Evidently B&J Towing contracted out the work to another company. A real thug-like and disreputable one at that. I said no thanks and to take your chains off my car which he did. I called B&J for remedy and they said to take who they send or forget it. B&J is a HORRIBLE HOT MESS of a company that takes ZERO responsibility for what they do. Their office dispatch people are pure hard-boiled rude and don't seem to care at all about customer service. Business must be great for them if they can afford to treat people like this. Do business with these people and you can expect to be screwed and stranded on the road. They are to be avoided at all costs like the bubonic plague they are.
    - PATRICK G.
  • A
    Alpine Automotive
    My truck was scheduled to be serviced for much of the above.  However, needing a coolant system repair came up last minute as a surprise.  I called to say I had that added trouble and brought the truck in a day before it was formally scheduled.  Geoff took an interest in the inverter installation and recommended a place that might work.  He's also shown good knowledge of issues with past repairs. 

    It is never fun to bring in a vehicle not knowing what to expect - kind of like going to the dentist. 

    They took care of things and it was painless.  They have a nice staff and pleasant waiting room.  It is a nice clean, professional place. 

    - Robert K.
  • A
    Advanced Automotive Repair
    Liked their service. Seemed like honest, hard working people. Quality was good. We've started going to a dealer for work lately because we have a newer hybrid car now and feel more comfortable with the dealer.
    - Wouter P.
  • A
    Towne Towing
    My daughter's car broke down far from home, down 355. I called Towne Towing and the driver left right away. He called her to let her know he was on his way and to verify where her car was. The driver was very nice and couldn't have gotten there any faster. He dropped her off at Palatine Shell, where I picked her up. I thought the price was reasonable, considering the distance; and I liked that they billed us through Shell so we didn't have to pay separately. I would definitely would call them again.
    - Lisa W.
  • A
    This was the first time using this service. My son's car was stuck in the middle of the road.  Dave got there in a short time and towed him to the auto repair shop very quickly.  He was friendly and helpful.  Thank you!  Greatly appreciated.  Highly recommend. Will use again.

    - Eugene c.
  • C
    Star Auto Authority
    I was stranded in Lincolnshire with a car making horrible noises. It was unsafe to drive as something had broken and gotten into the fan in front of the engine. I contacted Star Auto because they were closest and had after hours towing service. They were very helpful and efficient getting my car picked up and relocated. They even offer loaner vehicles if needed. I was shocked at the cost of the repairs, however, and think that I would have gotten a much better value if I wasn't stranded like I was. I will not recommend them because of price alone.
    - Rebecca R.
  • D
    My son's car broke down on the evening of Thursday January 27, 2011. Ace Auto was very responsive to tow car. $85 for the tow - but only $60 if to their shop for repairs. Not having a regular mechanic, my son decided to go to teh Ace Auto shop. Once at the shop, the challenges began. Besides being unprofessially rude, they first quoted $450 to replace the alternator (already a very high price for this task, but then ended up charging over $650 to replace an alternator - which they claim they "built". Total charge with tow was $714. Since my son did not have that much money with him, I ended up footing the bill. Charge is about three times what would ordinarily be deemed a "reasonable cost" for replacing an alternator with a rebuilt one.
    - R Kymn H.
  • A
    - HAROLD G.
  • B
    They gave me an estimate, and they seemed to be very knowledgeable.  They seemed to be very professional.
    - James K.
  • A
    went well
    - Robert K.
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Towing Services in Palatine

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