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Home Security System reviews in Ottawa

  • C

    My complaints begin when I cancelled my service.

    I did not agree to a Cancellation Fee.  I was informed of the existence of this fee of course after an ADT Employee made a persistent but failed attempt to get me to transfer service to my new address following a request to cancel service on September 12, 2014.

    I also immediately contacted the salesperson who sold me the system, Steve Henrickson out of the office in Oak Brook, IL.  I was pleased with the fact that he responded within less than 24 hours.  However, he blamed me for not knowing about this cancellation charge, claiming that I should have known since I asked so many questions.  By the way my questions were mostly regarding functionality.  I was quite disappointed with how I was treated.  He also stated that ADT has long contract periods because, ?it takes 2 years for ADT to just break even; without this cancellation fee ADT would be out of business.?  I doubt that statement is true, particularly in my case, since I paid $1,000 for the installation.  After all this, he tried to sell me another system and tried to get me to give him a reference where he could sell a new owner on the service.  I asked him to send me a copy of the actual contract I signed; I no longer have a copy.  I requested a copy of the contract but he said I would have to contact corporate.

    Following my conversation with Steve Henrickson on Saturday, September 13, 2014, I continued to contact ADT on multiple occasions over the next few weeks to provide a copy of the original contract with my signature that was executed when I signed up for the system.  Next thing I know, I was contacted by a debt collection agency.  As of November 8, 2015, I am still disputing this debt, as the debt continues to be transferred/sold to other debt collection agencies.  No one seems to be able to produce this contract with my signature to verify that this is valid.

    Who knows?  Maybe the collection attempts will continue for many years to come.  I am the kind of person who pays all of my debts, and this is the first time I have ever had to deal with a collection agency.  As a result of how I was treated, I will definitely never use or recommend ADT again.

    - Mark R.
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Home Security Companies in Ottawa

Companies below are listed in alphabetical order.

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  • NextAlarm

    3330 Cumberland Blvd
    Atlanta, GA
  • Z-Cams

    10376 W Whitnall Edge Ct
    Franklin, WI