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Find Top-Rated Orland Park Home Cleaning Services

There are 8 top-rated home cleaning services in your area.

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House Cleaning reviews in Orland Park

Real People ~ Real Reviews ~ Real Results

  • THIS IS HOW THEY KEEP THEIR FOUR STAR REVIEWS: This has been an absolute nightmare. We hired You've Got Maids out of Orland Park, IL to do a "52 Point Deep Clean" of our home in preparation for guests over for Easter. We also planned on using them for bi-weekly cleans going forward. Upon scheduling our service with Denise, I was told to provide 3-4 hours for the maids to complete their work. The day they arrived, they were in our home for one hour and 20 minutes, which is verified by our security cameras. I saw that they had left from my online access point of my security cameras and contacted Denise questioning why the girls had already left. She said they finished early because she sent 4 employees instead of her original plan of 3. After returning home, I confirmed that not only had our home not received a deep cleaning, but it was barely surfaced cleaned. There was also damage done to our furniture including several scratches on our master bedroom nightstand and damaged done to our our toilet seat in our powder room. I immediately contacted the office and spoke with Denise again, letting her know our home was not deep cleaned and that damages were done to our home. She asked for pictures, which I provided over a dozen. She saw them agreed our home wasn't cleaned and damage was done and someone would be out to reclean our home the next day. She also said they had received previous complaints about on of the employees they sent to our home and that because of my complaint, this employee would be terminated. I got a call from her about an hour later saying she had no one to clean our home so she would refund us and would send an email confirmation of the transaction. She emailed me that she would refund $300 of the $400 I paid. I told her a partial refund was unacceptable and wouldn't even cover the damages done to our home, and that after further review of our security cameras, we have footage of her maids laughing about not having enough clean rags to clean our home. Our cameras captured one of her employees on a personal phone call on our porch screaming "ARE YOU DEAF! F*CK!" to whoever she was speaking to. Denise said that after seeing that footage, she would refund the full $400. I was satisfied with that. However, that night I received an email from her with a contract stating she would only refund my money if I signed a contract saying I wouldn't post any reviews of their company and if I did, they would take $1000.00 from me, which I believe is illegal according to the FTC Consumer Review Fairness Act. To be honest, I'd rather risk being out $400 and save fellow consumers from this nightmare. I whole-heartedly believe this is how they avoid negative reviews. I contacted their company headquarters and they stated that since the business is franchised, they couldn't help me. I have since filed a complaint with the Better Business Bureau and am awaiting the results.
    - Kim B.
  • Margie and her crew is excellent! They are detail oriented, flexible, punctual, very reliable. They clean my house every 2 weeks, and I couldn't be happier ! Having 3 kids, my home could be a mess, but when Margie's crew steps in, my home shines! This is the maid service anyone looking to hire should consider, and won't be disappointed. Thank you Margie for your professional work, your positive energy you bring in, and for making sure your clients are always happy, as I always am!
    - HALINA B.
  • Been using Angela’s service for some months now and I have been very satisfied so far. When they arrive they are friendly and go right to work. The house is always fresh and clean when they leave. Reasonably priced is also a plus. I would recommend them.
    - Richard S.
  • They're pretty good. I've been using her for years. They're good people., they're local, punctual. They're good people. I feel like they're honest and professional. If I call them and say I need it done tomorrow, they'll be there. They're pretty good, close by, pretty prompt.
    - harry s.
  • It went very bad and unprofessional. i called them to begin a new account,. Audrey spent 20 minutes with questions while ranking my information on Monday June 12th. The following day on Tuesday Audrey: called back to say they are book for the next 3 months for Fridays and hung up without offering any alternate days! I thought her behavior was very odd. I Called back to ask which days would they be available; she stated she did not know? she asked what other days might i be available? I stated it would be easier if you tell me your availability and i can arrange to meet them any day. She stated she will call back or have someone to contact me later today... Kimberly Menard, the Owner called back an hour later to say all days are booked for the foreseeable future, they are not taking any new clients!
    - donell m.
  • Very pleased with the service from You've Got Maids. The ladies who cleaned my home (Jamie and Susan) arrived early, were friendly and professional, and did a fantastic job. The team got right to work upon arrival and managed to work around the distraction of a simultaneous cable installation. I would highly recommend.
    - Tracy G.
  • They wiped everything, there is no real cleaning. When you point things out they seem to get upset. I could have wiped (dusted my home for $400). They charge the tip in advance. I will never wast money with this company again.
    - DEBRA F.
  • They not only arrived on time but did a wonderful job cleaning and explaining to us what needed to be done. They worked so efficiently that when asked if they needed anything to drink they politely declined as they were on a mission to finish in the proposed time frame. The 3 ladies that came to do the job were friendly and extremely professional. I have been using my service (who were out of town) for 15 years and am not thinking about "defecting" and using "You've Got Maids". Excellent customer service from the moment you book to the moment they remove their cleaning supplies. I highly recommend them!
    - Reem A.
  • - purchase was for $239, email confirmation said 2 people 6 hrs for total of 12hrs Then, I contacted Deep Cleaning and they confirmed 2 people for 6 hrs or a total 12 hours. Today, 1 person shows up and says she will be here from 10 - 6 pm. This isn't what I contracted for. - I contacted the owner and she said she tried to email and I had not gotten an email. She checked and then said she texted me. The number she read back to me was a land line which is incapable of receiving text messages. I don't have any idea what type of cleaning she's doing now. But when I contract for services, I expect them to be provided. This type of company shouldn't of company should not be able to offer deals on Angie's List if they don't provide the service offered or contracted. I now have to hire someone else to complete the job. I would rather pay $400 and get what I asked for.
    - Thomas D.
  • I am absolutely overjoyed with this service! Agnes sent two girls over for a house cleaning, and the girls were very prompt. They were so nice and ready to do the work. Working with Agnes was an absolute pleasure, she was very flexible and understanding and attentive to my schedule needs. Her daughter and partner Nicole, came to the cleaning to meet me and ensure it went smoothly. The girls did a wonderful job, my house is sparking !! Absolutely recommend
    - Moe J.
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Home Cleaning Services in Orland Park

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