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Surgery reviews in Orland Park

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  • *************************************** HIGHLY OVER-RATED************************************************
                                                                                    Overall    D- / F+

    Mostly OLDER/ GERIATRIC patients.

    Non Professional staff: 
    Office staff was very friendly & apologetic for rediculous wait time, hot stuffy- not enough chairs, grossly over-crowded -office.

    Professional staff:
    RN was kind, apologetic honest & efficacious. (When allowed to be so).

    • The staff & some over hearing patients laughed ..."oh she must be new around here",  regarding the L O N G  wait on a normal - NO surgical emergency day.  
    • I waited OVER 3+ hours to be put into an examine room!!!!  I left his office after 10:40 PM for a 7:00 PM appointment time!!!
    • Due to the backlog...at 10:40 PM numerous other patients were still coming in for their earlier scheduled appointments!


    EXAM
    When the MD came into the examine room he was soft spoken, not particularly friendly & his English was NOT easy to understand. He was certainly NOT gentle during the bodily invasive aspects of the physical exam.
    He did not listen attentively & attempted to RUSH  through the consultation. He was repeatedly circumlocutions (did not answer & talked in circles) when asked direct questions; very frustrating! When asked specific technical medical questions (I am An RN) or questions regarding possible complications of suggested procedure KUMAR was again, repeatedly circumlocutions.

    Followup was disorganized, un- cohesive  & unprofessional.... a real lack of continuity of care.

    • Received an office call 2 weeks later to schedule a followup appointment.that was supposed to be scheduled upon my leaving my initial consult .
    • They never followed up regarding lab work results; I had to initiate the followup.
    •  I could not understand the KUMAR's  English when he finally left a message on my phone regarding the lab work results etc...       I called again &  had them send documented results to my home....I finally followed up with my family MD & a new MD specialist.

    Perhaps this is the kind of medicine practiced in 3rd world countries & in the USA - back in the day when MD's were considered GODs. It does not fly anymore~
    - James N.
  • unknown
    - arlene w.
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General Surgeons in Orland Park

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