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Cleaning reviews in Orland Park

  • A
    Company owner Walter and his crew did an excellent job cleaning 25-30 exterior windows, arriving promptly for an estimate and then later in performing the work. Their pricing was affordable and, as a small but growing business, Prime View emphasizes the personal touch in dealing with its customers. Walter took the time to answer all our questions and even cleaned a high Palladian window inside without charge.
    - Cheryl F.
  • F
    THIS IS HOW THEY KEEP THEIR FOUR STAR REVIEWS: This has been an absolute nightmare. We hired You've Got Maids out of Orland Park, IL to do a "52 Point Deep Clean" of our home in preparation for guests over for Easter. We also planned on using them for bi-weekly cleans going forward. Upon scheduling our service with Denise, I was told to provide 3-4 hours for the maids to complete their work. The day they arrived, they were in our home for one hour and 20 minutes, which is verified by our security cameras. I saw that they had left from my online access point of my security cameras and contacted Denise questioning why the girls had already left. She said they finished early because she sent 4 employees instead of her original plan of 3. After returning home, I confirmed that not only had our home not received a deep cleaning, but it was barely surfaced cleaned. There was also damage done to our furniture including several scratches on our master bedroom nightstand and damaged done to our our toilet seat in our powder room. I immediately contacted the office and spoke with Denise again, letting her know our home was not deep cleaned and that damages were done to our home. She asked for pictures, which I provided over a dozen. She saw them agreed our home wasn't cleaned and damage was done and someone would be out to reclean our home the next day. She also said they had received previous complaints about on of the employees they sent to our home and that because of my complaint, this employee would be terminated. I got a call from her about an hour later saying she had no one to clean our home so she would refund us and would send an email confirmation of the transaction. She emailed me that she would refund $300 of the $400 I paid. I told her a partial refund was unacceptable and wouldn't even cover the damages done to our home, and that after further review of our security cameras, we have footage of her maids laughing about not having enough clean rags to clean our home. Our cameras captured one of her employees on a personal phone call on our porch screaming "ARE YOU DEAF! F*CK!" to whoever she was speaking to. Denise said that after seeing that footage, she would refund the full $400. I was satisfied with that. However, that night I received an email from her with a contract stating she would only refund my money if I signed a contract saying I wouldn't post any reviews of their company and if I did, they would take $1000.00 from me, which I believe is illegal according to the FTC Consumer Review Fairness Act. To be honest, I'd rather risk being out $400 and save fellow consumers from this nightmare. I whole-heartedly believe this is how they avoid negative reviews. I contacted their company headquarters and they stated that since the business is franchised, they couldn't help me. I have since filed a complaint with the Better Business Bureau and am awaiting the results.
    - Kim B.
  • A
    Margie and her crew is excellent! They are detail oriented, flexible, punctual, very reliable. They clean my house every 2 weeks, and I couldn't be happier ! Having 3 kids, my home could be a mess, but when Margie's crew steps in, my home shines! This is the maid service anyone looking to hire should consider, and won't be disappointed. Thank you Margie for your professional work, your positive energy you bring in, and for making sure your clients are always happy, as I always am!
    - HALINA B.
  • A
    Been using Angela’s service for some months now and I have been very satisfied so far. When they arrive they are friendly and go right to work. The house is always fresh and clean when they leave. Reasonably priced is also a plus. I would recommend them.
    - Richard S.
  • A
    They're pretty good. I've been using her for years. They're good people., they're local, punctual. They're good people. I feel like they're honest and professional. If I call them and say I need it done tomorrow, they'll be there. They're pretty good, close by, pretty prompt.
    - harry s.
  • A
    Bella Cleaners were excellent. They did such a terrific job that my husband noticed the difference the minute he walked into the house! I would highly recommend them and will absolutely use them again.
    - Beth D.
  • F
    It went very bad and unprofessional. i called them to begin a new account,. Audrey spent 20 minutes with questions while ranking my information on Monday June 12th. The following day on Tuesday Audrey: called back to say they are book for the next 3 months for Fridays and hung up without offering any alternate days! I thought her behavior was very odd. I Called back to ask which days would they be available; she stated she did not know? she asked what other days might i be available? I stated it would be easier if you tell me your availability and i can arrange to meet them any day. She stated she will call back or have someone to contact me later today... Kimberly Menard, the Owner called back an hour later to say all days are booked for the foreseeable future, they are not taking any new clients!
    - donell m.
  • F
    Horrible! I will never use this company again... Never mind their employee could not access our gated community ~ very simple code ~ and in 4 yrs living here, he is the only one who couldn't get it to work! The employee left his vehicle running on our driveway the entire 15 minutes or less ~ while he cleaned my two-story house's gutters. He did not have a garbage bag ~ he used a plastic grocery type bag for the debris and left it for my garbage. FInally, he did NOT use any water to flush the gutters. All this cost me $165.00 ~ would have been $175.00 but WOW! bubbles had a $10.00 coupon! I will never use this company again! Very unprofessional and too expensive for the lack of work!
    - Sandra C.
  • A
    Very pleased with the service from You've Got Maids. The ladies who cleaned my home (Jamie and Susan) arrived early, were friendly and professional, and did a fantastic job. The team got right to work upon arrival and managed to work around the distraction of a simultaneous cable installation. I would highly recommend.
    - Tracy G.
  • A
    We were very happy with them. I didn't pay any extra. They were fine. They were good on everything. I would use them again. They were really good. They were on time. There was no issues at at all. Everything they said they would do they did. We were happy afterwards.
    - Lynn R.
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Cleaners in Orland Park

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