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Basement & Foundation reviews in Orion

  • F
    MidAmerica Basement Systems
    I bought my house without knowing there was waterproofing done by MidAmerica Basements. Therefore thought nothing about transferring a warranty to my name (my fault). I had to tear apart my basement because of their poor quality of work. The concrete they used on the job eroded away and caused a flaw in their system. After notifying them a couple times they would just try selling me stuff that would "fix" the issue. It took until the third time calling for them to realize it wasn't my basement that was the problem but their quality of work. The warranty claim department contacted me the following day and told me they would look into the issue and call me the next day. I revealed to them a couple times at this point that I never knew about any warranty needing to be transferred so therefore I never transfered it to my name and they told me okay. Several weeks of me calling them to get an answer on what they were going to do they told me they would send someone out August 19 of this year to resolve the problem under warranty. Thinking to myself great they are fixing their mistake. August 19th comes and 2 workers come in to scope out the situation to make repairs. They inform me that the whole water proofing system would need to be replaced because it's worse than what they thought. Once again I get asked if I transfered my warranty I tell them no and I ask if I'm going to have to pay out of pocket for this to be resolved. Their worker tells me "no it's written down as warranty work it'll be covered under warranty, don't worry". Once again great they will fix their problem. Yet again their warranty claims department was HORRIBLE to work with no calls back I have to call them several times a week to finally get an answer 3 weeks later that they would not resolve the issue because I never transfered the warranty. There are other companies my co workers have used that do water proofing in the quad cities I would give them a call before going to this one. Not only did they give me false hope their quality of work did not last and I had to tear apart my finished basement and will have to do repairs either myself or call in someone else. Them being so expensive I would think their work would hold up. This company is a joke to work with.
    - DYLAN D.
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Foundation & Basement Contractors in Orion

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