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Sewer Cleaning reviews in Oak Park

  • B
    Rob West evaluated our situation and recommended first we scope out the sewer line, where we found tree roots every 3 feet where the pipes joined. He recommended first we rebuild the catch basin, and then jett out the line, cleaning out any construction cement. He let me watch the video and explained to me what I was seeing. I learned where the tree roots were concentrated along the line, marked those spots above, made an appointment for the next week to begin rebuilding the catch basin. I paid about $250 for the initial camera scoping. The day came and he didn't show. I called, and the line didn't answer or take messages. Strange. I called again the next day, and by the 3rd day of no response went to another plumber. 3 days later his office manager called. She explained their phones had been out of service all week, and she was rescheduling clients. I declined. Rob West knows a lot about old Chicago houses and their plumbing. He advised me about my rain barrels and gave me much useful advice about my sewer system. He basically explained how the system works, where the toilet lines joined the sewer line, the effectiveness of taking the downspouts offline. I feel bad that his phones went out, but my time is valuable too. He wasn't as dependable as I needed, but he really knows his stuff. I called another Angie's List plumber who was able to do everything Rob West suggested at about the same price.
    - NANCY A.
  • A
    Mark was awesome. He was super responsive and showed up with all the right tools to rod my catch basin. Him and his team worked fast and thoroughly. He explained what he's doing every step of the way as well as how to maintain steps moving forward. Hire him for all your plumbing jobs!! Their dog is super cute too!
    - Nikki C.
  • A
    Frank has always done a great job. The first time he checked our catch basin, it needed rebuilding and quite a cleanout. Ever since then, a simple rodding is all it needs, and Frank does it quickly and efficiently.
    - Katie K.
  • A
    Ed and Vern came in the agreed upon time slot. Ed did a great job of explaining the problem and then fixing it rapidly. They were both very professional, and Ed was very helpful, and pleasant to deal with. I'd definitely recommend them.
    - Timothy C.
  • A
    I was very impressed with Dan Reeg Plumbing from the first phone call. Bode and Scott came out that day, diagnosed the problem and fixed it. They were professional, prompt and took the time to explain to me what had happened. As a new homeowner I'd never had a backed sewer line before, so it was so helpful to have them talk through what they were doing. What could have been a very stressful experience was handled smoothly by Dan Reeg -- I will definitely use them again for any plumbing issues!
    - Sean W.
  • A
    The plumbers who did the work were top notch and great to work with. There is a problem with their dispatch who gave me timing and info that conflicted with what the actual plumbers were told. It became very frustrating as they had to come out 3 times over the span of 2 weeks to get the job done - no fault of the actual plumbers - just bad information from dispatch.
    - MARREY P.
  • A
    There was a little bit of a delay in scheduling due to weather, but overall everything went great. Price was competitive, work was done all up to code and with permits, and communication was very good throughout. Our yard required lots of digging through large tree roots and I suspect the job took a bit more than they expected, but there was no additional charge.
    - Adam C.
  • A
    An overall good experience. Dinged a point for punctuality; I had to call to learn they were stuck in traffic. Not a huge deal. Once they arrived, Tony and Gary (I think?) gave me a price that was about what I expected and got to work. The operation was done quickly and professionally, and they also honored the coupon from their website. I would use them again, and probably will, as we have two trees with long roots.
    - Kelly C.
  • D
    My wife was at home to let them in. They arrived on time and set up to do the camera inspection and location. They hit tree roots as expected (that's why the line needs to be replaced). They said they would then have to rod out the line in order to continue and that would be an all day job that would have to be rescheduled. After calling the office, the guys on site begrudgingly agreed to do the rodding while they were still there. They weren't able to clear the line through to the main sewer, so even after rodding they couldn't get the camera past the initial tree roots. They ended up charging $590 for the inspection and rodding. More than twice what we agreed to. The sewer line was never completely inspected and the rodding out wasn't complete either. I also never got an estimate for the actual repair work which was the original reason for bringing them out. I called them back a number of times and either not no answer or a promise to call back 'soon', but never heard from them again. I'm now out $590 with no progress on fixing the issue.
    - DOUG Z.
  • A
    I replaced one section of sewer pipe and installed a sewer clean-out roughly six months prior through another company, but I noticed some potential back-up on a routine check of my sewer pit. I called Ex-Stink, who had rodded out my sewer previously (can't beat their rodding-and-televising deal), and sure enough, they noticed some gnarly roots that were causing a problem. Dave also explained what the clean-out contractor had done wrong that created the problem and explained how they could quickly fix it. After the initial rodding, Dave and Shane needed to do an extra pass due to the huge influx of tree roots, but the added cost was definitely reasonable, and the line looks great now. I should have just asked Ex-Stink to install the clean-out in the first place, these guys know their stuff and they're happy to explain every part of the job. Save yourself the headache and call Ex-Stink if you have a sewer issue, you won't regret it.
    - Steven P.
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Sewer Cleaning Companies in Oak Park

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