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Why Dig? Trenchless Sewer Line Replacement Bypasses the Backhoe

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Does Your Sewer Line Need Replacing or Descaling?

cast-iron sewer pipe
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Warning Signs of a Main Sewer Line Clog

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Drain Pipe Installation reviews in Oak Park

Real People ~ Real Reviews ~ Real Results

  • Robert and his crew did a great job waterproofing our basement. His crew were able to start working on our house the day after I called him. His initial estimate was just to waterproof the part of the foundation that was leaking. However, after his crew dug a trench near the wall of the house they discovered a much bigger problem: Water was coming from somewhere in the ground and it was pressing against the entire side of the foundation! This required a much more substantial solution, and a much higher cost: Waterproofing the entire side of the foundation, pouring concrete to shore up the base of the foundation, placing a drainage pipe underground, and installing a sump pump inside our basement to pump the water away from the house. His workers were able to get this work done in less time than was estimated, and they then cleaned up both inside and outside the house. My only complaint with their work was that they put garbage items into our composting and recycling bins. After I brought this to their attention, they then removed these items. Overall, they did a great job, and our basement has been bone dry since they finished.
    - Richard K.
  • I have had extensive work done with them since the last time they did work.  They were here last September.  It was over a thousand dollars.  They've also done not cement work.  I had a sink problem in my bathroom they fixed.  They were very prompt, they were there when they said they would be there and they actually were there and that's unusual now a days.
    - Jean H.
  • Had a nasty flooded over Labor Day weekend call several companies and no 1 answered thank goodness Ray from Chicago drain pro emergency plumbers answered and cam out for this emergency during my bbq. Nice guy came out found problem and got my bbq back on track very professional and clean these are my new plumbers forever thanks a lot guys!! Save the day ! Literally...!!
    - Jesse A.
  • Whenever there was a heavy rain, flood water would come through the cracks in the "cove" where the basement wall meets the floor near the basement door leading to the exterior stair walkout. Lincoln correctly diagnosed the problem as a broken p-trap. Douglas came with one other person on time, efficiently broke through the cement landing and put in a new clay piece with a 2 foot extension. He showed me the old clay rain drain that they had removed, and it was collapsed and completely plugged up rocky clay, so it was no longer draining out to the catch basin. The house is 100 years old, and the pipe was no doubt original. They smoothly re-laid the cement at a pitch so that the water flowed toward the drain, and cleaned up afterward. No muss, no fuss; they were done in no time. They even rodded out to the street at no extra charge. The problem was fixed, and there has been no more basement flooding near the basement door! Yeah!
    Lincoln had been recommended to me by a neighbor. I got quotes from three sewer contractors, and Lincoln's was actually the lowest. One of the companies I spoke to was not even interested in investigating the rain drain, but only wanted to sell me an interior drain system with a sump pump for $6,000. Problem was that the interior drains are no longer allowed in Oak Park. Well, we are happy that we got the problem fixed by honest, competent people. It was a pleasure doing business with them and I would recommend their sewer service in a heartbeat.
    - Marsha M.
  • Duane Blanton plumbing was on time, professional and helpful. Honestly, everything about the job was fantastic and timely. It was all done at a fair price with constant updates about the job, requirements and time. They got us out of a bind quickly.
    - Reid B.
  • Mixed.  I purchased the Angie's coupon for televised scoping and X feet of sewer rodding.  Because of drainage problems, and suspecting collapse or compromise somewhere, I asked the lady in their office to have the scoping done first, before any rodding was attempted.   Despite this, the man who first arrived was prepared to do the rodding.  However, when I explained the situation, he telephoned immediately for the scoping service; and that man arrived within the hour, at which time he was stopped in his efforts about 8 ft. from his point of entry by a major collapse in the "consolidated" sewer line leading ultimately to the street.  He worked out estimates for (1) fixing the major collapse, (2) completely replacing the compromised sewer line along the side of the house, and (3) both together.  We opted for having both done at once.
    The dig crew arrived more-or-less on time the next morning, with back-hoe in tow.  However, the crew chief said he was looking at  five days of work; and since we had company coming in three days, he simply arranged to come back the following Monday, which they did.  Upon considering the entire job, the crew chief proposed that, instead of tearing up forty feet of sidewalk and patio and digging up the old sewer line, they simply by-pass the existing sewer by tying in at the back and running a new, parallel sewer line to tie in at the point of the major repair in the front of the house.  The existing downspout and sanitary drains would be extended to tie into this new line.  This made sense to all parties concerned.  The guys on the dig crew -- the ones who did the actual excavation, repair, installation, and closing -- were GREAT!  Prompt, good-humored professionals who seemed to take real pride in doing a craftsman-like job - just for the sake of doing it right.  This was especially challenging due to the limited working space on the side of the house. They were also "compassionate" and sympathetic to our plight -- the inconvenience, the expense, and the disturbance that was going to be left behind.  They made sure that we had some sewer connectivity every day after they quit work.  The same can be said for the re-lining specialist and the crew that came with him -- right on time, nothing rushed, everything done methodically and with precision (especially important when mixing the resin).
    Based on my experience with the workman, I desperately wanted to make Perfect my 'go-to' guys for major plumbing, and perhaps other things.  However, dealing with their main office was quite a different story:  Failure to arrange for the Village plumbing inspector to be available the day the work was ready to close; un-returned phone messages; promises of personnel who never came; promises of phone calls that never came.
    The biggest issue concerned site remediation after the sewer excavation had been closed.  After hauling away the broken concrete, old sewer tile, and excess dirt (they tried to conserve 'the good stuff' and haul away the clay, but that's nearly impossible in the Chicago area), our property still looked like those scenes you see of World War I battle fields, with great uneven heaps of dirt everywhere.  When I inquired about getting this "finished off," you'd have thought I was asking them to create a formal garden!  I tried to make clear that I was not expecting landscaping services; was not expecting fresh sod (or even seeding); and I knew that earth would have to be mounded in anticipation of the subsidence that would inevitably take place (for years).  Nonetheless, I encountered all sorts of resistance, argument, and accusations that my expectations were unrealistic and unfair.  When it finally dawned on them that they were not going to get payment (and the follow-on sewer relining job), they relented.  So, while the total work was finished off just fine, the business relationship had been damaged -- quite needlessly, as it turned out, since it took only one man, working in good faith with just a rake and a shovel, 75 minutes to redistribute the disturbed earth evenly and to our satisfaction.
    The "C" rating on Price is due to the fact that I did not have a chance to do comparison shopping on prices -- What I was ultimately charged may have been a truly great price, or it may have been a screw job -- I don't know.
    The "B" Overall rating is a combination of the "A" for Quality and for Professionalism, and "D" for central office responsiveness.
    I am pleased with the quality of the work, which came with a 50-year guarantee.  I will not be contacting Perfect for additional work in the near future.  However, your experience may be different.
    - Charles C.
  • Although he arrived later than originally scheduled, he did the work quickly and efficiently. He let us know what he was doing and the costs upfront. His cost for the repair was about $100 less than a plumber who had previously given us an estimate. Also, he cleaned up the big mess made in removing and replacing the pipe.
    - Vicky S.
  • Got an estimate for digging a trench (with pipes that conduct the water into the sump pump) on the inside of the basement walls and then installing a larger sump pump.Professional: came when he was supposed to, was not trying to push me on it or to sell me on more than I needed. No pressure, unlike another more expensive company from whom I got an estimate.  IF we decide  that our basement water is serious enough to warrant this waterproofing,  we will use this company.
    - Helen F.
  • We were having sewer water repeatedly back up into our basement and our regular sewer service (Neptune) couldn't come out right away, so we called Hunter. What a mistake.
    They came out and identified the problem as our main sewer line (which seemed fair, since it is 100 years old). We agreed to have them replace the line and install a cleanout in our yard for $1500. They tore up our front yard and left behind a huge mess that we had to pay out of pocket to fix. The one saving grace was that they said that would fix the sewer backup problem for good.

    Well, it didn't.

    And when the problem started happening again, they were rude, unprofessional, refused to stand by their previous work, and even accused us of lying to them to get free work!!

    Our home is very old and we have had lots of work done, and we have NEVER experienced such a negative attitude or poor response from anyone in the past. I cannot in good faith recommend these people to anyone.
    - Preston P.
  • Update:

    Horrible. see above.

    Original review:
    A great experience. We had a crumbling catch basin that was breaking into our foundation, releasing sewer odors into the house. It also was in danger of collapse - and only 5 feet from our neighbor's front door. It had to be addressed. Our first plumber devised a solution that would have involved routing plumbing through the existing catch basin and then repairing the catch basin itself. This would have cost $4700. Another plumber said he could re-route the pipes through the catch basin for $800 and not worry about the crumbling catch basin until it started to cave in. That seemed dangerous, and it did not seem that it would prevent the odors from leaking into our house, so we were inclined to go with a more thorough solution. Mr. Roberts figured out that he could bypass the catch basin altogether by working through a basement drain that led directly to the sewer. Thus, we could fill in the catch basin completely; no need to repair it. Cost: little more than half, at $2500. Mr. Roberts and Howard and a third gentlemen went above and beyond. They were on time, always courteous and friendly, cleaned up, and got the job done fast. After the main work was done, we need to get a concrete guy in to repair the basement floor, because Mr. Roberts felt the job was too big for him to do well. As soon as the concrete was dry, Mr. Roberts was back out to hook up our laundry sink and washer and dryer and get everything up and running. They plan to come back in a few weeks, as they expect the fill-in in the catch basin to settle a bit, so they will make sure all is well, and do another rod out of the line as the final touch (all included in the price). They are charging me in installments as the work is done, which is very fair. I am very glad we got a third opinion and hired Mr. Roberts. I will not hesitate to call them again.
    - LAURA L.
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Drain Pipe Contractors in Oak Park

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