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Countertop Installation reviews in Oak Park

  • A
    Andy Sjostrom Handyman Services
    The crew at Andy Sjostrom Handyman Services, especially Andy, was fantastic. My husband and I had a dormer breaking up our shower, making it impossible for anyone over 5'9" to shower. We knew we wanted a quality remodel but were reticent to hire a full blown designer. We interviewed and received quotes from several groups (including contractors, designers, and handyman services) and felt the most comfortable with Andy. His proposal was the most innovative and creative use of the space and demonstrated a firm knowledge of older homes in our area. Instead of relying on the common "well, this is just an estimate until we open the walls," Andy was quick to provide an informed opinion with solid reasoning to justify his quote. During the remodel itself, we couldn't have been happier with the service provided. Living in an older Oak Park home, taking care of property was paramount. This was also a priority to Andy. Everything was protected in a thorough manner. Andy treated our home with respect and a level of care that was beyond our expectations. The work itself was thorough and precise, consulting us frequently for our advice or preferences on numerous things. Our remodel always felt like we were involved. Furthermore, Andy was incredibly helpful in advising us on design features, something that wasn't part of his job, yet he advised regardless. He helped us talk through stains and potential designs for our custom vanity, called our medicine cabinet producer for clarification, walked us through what is common in our area for bathroom accessories and never tried to upsell us. When trying to decide how luxurious to take our shower, Andy was practical and provided pros and cons of all options. Even Matt, a project manager for the group, sat with us when we were shopping for our shower system. Every person who came into our home for the project (including carpentry, tiling, and plumbing) was professional and polite, introducing themselves to us and showing us their progress daily. Andy has been especially communicative even after the project, from checking in to see how things are working to making small adjustments and even providing recommendations for other providers in the area who can help with smaller projects outside his scope. From start to finish, every person associated with Andy Sjostrom Handyman services made it a smooth remodel. Even though the company is identified as a handyman company, this truly is a full service construction group, who we would hire for any additional remodels and recommend to friends. We feel so fortunate to have worked with this amazing organization.
    - Emily R.
  • F
    Ultimate Stone Inc
    I purchased new granite countertops from Ultimate Stone through Angie's list 3 years ago and had them installed in my kitchen. To my shock and dismay, the granite has CRACKED clear through and chipped! I called and sent photos to Ultimate Stone for weeks before I got a call back. Finally, the company president made an appointment to visit my home on a specified date, with a 3-hour window, to look at the problem. I took time off work for this and waited the 3 hours, BUT HE DIDN'T SHOW UP and hasn't returned my follow-up calls, either. I don't know what to do. These granite countertops cost me a LOT. I paid quite a bit more than the original deal because I needed additional countertops made. I had planned to put up my home for sale in the near future, but I can't do this with a big crack in the kitchen counter like this. I dealt with both Ultimate Stone and Angie's List in good faith, and I'm afraid I cannot recommend either at this point.
    - Meg R.
  • A
    Loop Construction & Remodeling Inc
    Fantastic! Casey and his crew got things done so quickly (no disappearing contractor issues like we've had in the past). So fair and honest - he's done work for lots of our neighbors as well and we all love the guy. who ever says that about a contractor?
    - bill k.
  • A
    Prestige Grout, Tile & Stone Inc.
    Justin and his crew brought the terrazzo floor back to enhance all the colors, and it has an unbelievable natural shine. The floor is also sealed. I never imagined this 100+ year-old floor could be so beautiful! I have also used Prestige for granite countertop work as well as shower tile work, and have always been pleased with the results.
    - Diane N.
  • A
    Global Home Improvement
    After blindly emailing the website about my project based on positive online reviews, Stanley called back less than 24 hours later to schedule an in-person estimate the next day. The kitchen project (new quartz countertops, new sink, new backsplash) was completed quickly, efficiently and flawlessly. The counter craftsman, Robert, went above and beyond to make sure I got exactly what I needed. He tracked down a remnant piece of my material so that I wouldn't have as many seams. Peter, the tile craftsman, was like a herringbone surgeon. His cuts were so precise--on teeny pieces--that that visual impact of the project exceeded what my expectations were, and I enjoyed having him in the house for the duration of the work. Budget-wise, the amount I was quoted was *extremely* fair in comparison with other estimates, and I feel the value of the work was more than worth every cent. Everyone I dealt with at Global texted back immediately, showed up when they said they would, followed through with what we discussed. These folks take pride in their work and their reputation, which is well earned. I would not hesitate to work with them again in the future. A+ experience.
    - elizabeth k.
  • A
    Stonecrafters
    We would work with Stonecrafters again in a heartbeat! The process of getting countertops can be confusing and it was hard to get needed answers from other fabricators. Dave at Stonecrafters was communicative, helpful and reassuring. They made the process easy and did beautiful work!
    - Amy B.
  • A
    Budget Right Handyman
    Very well! I used Budget Right Handyman to remove some 50-year-old "Z brick" from the walls of my horrible kitchen and re-tile the walls while I was having my countertops replaced. This was a difficult job because the prior owner had cemented in the Z brick himself (ugh). They sent Phil, who tore down the brick, re-drywalled the walls and then did the most beautiful tiling job around the built-in cabinets on the oddly shaped walls of my nearly 100-year-old kitchen! He was very skilled and took great pains with the tiling, for a very reasonable price. I am thrilled with the result.
    - Meg R.
  • A
    Katlia Construction Inc
    Katlia did a GREAT job. They were helpful with all the planning and design. They did a great job with all the work. Their workers were fast and pleasant. There were no delays. Everything was as good as they said it would be. We love our new kitchen. If you want excellent work done, I highly recommend Katlia.
    - Mary Beth E.
  • A
    Ultimate Stone Inc
    I am pinching myself. My new countertops are beautiful. The people from Ultimate Stone knew what they were doing, and they used gorgeous materials. My ugly 45-year-old formica countertops were traded out for stunning granite, and now my kitchen looks great. Very happy about this project! I only wonder why I waited so long?
    - Meg R.
  • F
    Budget Right Handyman
    My first experience with Angie's List was a failure. My appointment was for 5pm on Wednesday. I got a call at 4pm from my father that the service guy was there an hour early. When I spoke to Alberto he said that he could start at 5pm, but he could only stay until 5pm. I told him to wait until I got there and then called the company. I spoke to Cooper at 4:02pm and explained the situation. Cooper was very friendly and professional on the phone and said that he would call his worker and have him start the job at 5pm. I called my wife to go over and make sure the worker was not starting any jobs without my instructions. I got a call from my wife saying that the worker had pulled pieces off the backslash saying it was all bad. She again told the worker to Wait until I got to the house. When I got there at 4:45 pm the worker had chipped off a 3"x10' Formica backslash and the 1' trim piece that needed to be glued down was in pieces on the kitchen floor! He said that it was all bad and it all bad and needed to be replaced. I worker kept saying that the whole backsplash was bad and this was the only way to fix it. He said that he was going to Menard's to get the two replacement pieces of Formica. I was horrified when I walked into the kitchen. He had destroyed the backsplash and the top trim and he had his hammer and tools all over the counter top with not protection under them! I told him that I wanted him to wait for me to be there and give him instructions before he started any work. We had an open house scheduled in 3 days, and now I would have a huge project ahead of me before the open house. He then told me that he was leaving to go to Menard's to get the two replacement Formica pieces. I knew it would take over an hour to get to Menard's and back at rush hour, so I offered to go and try to find a replacement. I got him started on another small repair and then went to Menard's. Of course the Menard's Super Center did not have anything similar without replacing the entire counter top. I was able to get some custom matching paint to do a small repair so the kitchen would not look too bad for the open house. On my way back from the store I called Cooper and told him of my frustrations having the worker start before I got home. I told him that I would send him photo of how the counter looked before the worker got there. They then called the worker and then called me back. The owner "Dirk" then got on the phone as was very curt on the phone and just repeated what his worker told him. He would not listen to my side of the story, he just said that his worker was let into the house and a woman gave him permission to start the work. I spoke to my wife and she told me that she specifically asked him to stop and not continue until I got to the home, but he just kept going and pulling the Formica off the counter top. When I tried to tell this to Dirk he cut me off and said that we are done and then hung up on me. I called Cooper back and said that I would be sending him photos of the counter top trim before the work began, Dirk was also on the phone and asked why I was still talking to them. He just kept saying that they were done and his worker better leave my home immediately, he then hung up on me again. The worker Alberto said to my wife and me that it was his fault and he got ahead of himself on this job. He then offered to paint the particle board backsplash with the matching paint. I said Yes and he did a single coat of paint. His cell phone was ringing the entire time that he was painting, but he didn't answer it. Alberto the worker said that the backsplash would need another coat of paint once this dried. He again apologized for ruining the counter and said that he would take a small sample and track down a replacement for us and call back soon. I doubt we will hear back from him. We will probably have to now replace the entire counter top in the kitchen. I called John from Budget Right the next day to let him know what had happened with the repairs, and to see if they would be amiable to fixing our issues. I just started explaining our experience with John and he said that his boss would like to talk to me. I said Ok and then got on the phone with Dirk. Dirk started talking right away. He called me a piece of S*** and then threatened me if I ever locked one of his employees in my home against their will that he would personally take care of me! He then hung-up on me for the third time! That's when I contacted Angie's List with my concerns.
    - Michael S.
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Countertop Kitchen Installers in Oak Park

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